TWIN-STAR 23EF025GRA Indoor Fireplace User Manual
IMPORTANT INSTRUCTION
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:
- Read all instructions before using this appliance.
- This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front of this appliance and keep away from the sides and the rear. WARNING: To avoid overheating, do not cover the heater. It cannot be used in a wardrobe.
- CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
- The appliance is not to be used by children or persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction.
- Children are being supervised not to play with the appliance.
- Always unplug this appliance when not in use.
- Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged in any manner.
- If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
- Any repairs to this fireplace should be carried out by a qualified service person.
- Under no circumstance should this fireplace be modified. Parts having to be removed for servicing must be replaced before operating this fireplace again.
- Do not use outdoors.
- This heater is not intended for use in bathrooms, laundry areas, and similar indoor locations. Never locate this appliance where it may fall into a bathtub or other water container.
- Do not run the cord under the carpeting. Do not cover the cord with throw rugs, runners, or the like. Arrange the cord away from traffic areas and where it will not be tripped over.
- To disconnect this appliance, turn the controls to the off position, then remove the plug from the outlet.
- Connect to properly grounded outlets only.
- This appliance, when installed, must be electrically grounded following local codes or, in the absence of local codes, with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code, ANSI/NFPA NO.70.
- There is a thermostat limiter inside the heater. When the inner temperature overheating or occurs abnormal heating, the thermostat protective device cuts off the power supply to avoid the fireplace being damaged or at risk of fire.
INSTALLATION INSTRUCTIONS
Position your completed mantel close to its final location. Make sure you can access the back of the mantel as your Electric Fireplace Insert will be installed from the back. Using a Phillips head screwdriver, remove the screws and the metal mounting brackets attached on either side of the fireplace’s center opening. Next unpack the Electric Fireplace Insert carefully. Position the insert behind the fireplace with the front facing the wood mantel.
With the help of an adult assistant, lift the Insert and gently slide it into the opening in the mantel until the flange is flush against the inside of the mantel. Make sure the insert is centered left and right in the opening. Be careful when placing the insert and adjusting it, the bottom of the insert could scratch the finish of the base/hearth of your fireplace. Re-attach the mounting brackets with the Phillips head screwdriver, and supplied screws. DO NOT OVER TIGHTEN. With the help of an assistant, carefully lift the completed unit and place it with the front facing out in the final location you have chosen for your fireplace
PARTS LIST
MANTEL LOCATION
When choosing a location for your new fireplace, ensure that the general instructions are followed. Also, for the best effect, install the fireplace out of direct sunlight.
Cold climate installation recommendation: when installing this unit against a non-insulated exterior wall or chase, the outer walls must be insulated to conform to applicable insulation codes.
ELECTRICAL CONNECTION
A 15 AMP, 120 Volt, 60 Hz circuit with a properly grounded outlet is required. Preferably, the fireplace will be on a dedicated circuit as other appliances on the same circuit may cause the circuit breaker to trip or the fuse to blow when the heater is in operation. The unit comes standard with 6 feet (1.8 m) three-wire cord, exiting from the rear of the fireplace.
Plan the installation to avoid the use of an extension cord. If an extension cord must be used, it must be a minimum of 14 AWG, three wires with grounding type plug connector, and rated not less than 1875 Watts. The cord shall not be more than 20 feet (6 m) in length.
| ELECTRICAL SPECIFICATIONS | |
| Voltage: | 120 V~, 60Hz |
| Amps: | 11.7 Amps (with heater) |
| Amps: | < 0.1 Amps (without heater) |
| Watts: | 1400 Watts (with heater) |
| Watts: | < 10 Watts (without heater) |
CLEARANCE TO COMBUSTIBLES
Keep electrical cords, drapery, furniture, and other combustibles at least 3 feet (0.9 m) from the front of the heater and away from the sides.
CLEANING TRIM
Clean the metal trim using a soft cloth, slightly dampened with citrus oil-based product and buff with a clean soft cloth. DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil-based products can be obtained at supermarkets or hardware stores.
MAINTENANCE
The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and require no further lubrication. However, periodic cleaning/vacuuming of the fan/heater unit is recommended. Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or fireplace.
WARNING:
Make sure the power is turned off before proceeding. Any electrical repairs or rewiring of this unit should be carried out by a licensed electrician according to national and local codes. If repairing or replacing any electrical component or wiring, the original wire routing, color coding, and securing locations must be followed.
Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock, and injury to persons. Do not use this fireplace if any part of it has been under water. Immediately call a qualified service technician to inspect the fireplace and replace any part of the electrical system.
Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock, or personal injury. During any service of this appliance, the power to the unit must be turned off. First, turn the main power switch to the “OFF” position. Then remove the electrical plug from the wall outlet.
OPERATING INSTRUCTIONS CONTROL FUNCTIONS
TO ACCESS CONTROL PANEL
Control panel can be accessed at upper-right corner of insert
The power button supplies power to all of the functions of the fireplace. The power button will put the insert in standby mode. This will turn off all functions at once but will hold the settings in the memory. By pressing the Power button again the unit will turn on at the same settings.
NOTE:
Holding the POWER button on the control panel for 10 seconds will disable the heater function. Pressing and holding for another 10 seconds will re-enable.
FLAME
Each time the flame button is pressed, the intensity of the flame decreases. There are 5 brightness levels and the OFF setting.
EMBERS
Adjust undulating emberbed effect. There are 3 levels including the OFF setting. HI – LO and OFF are the three settings.
HEAT
Your fireplace consists of a fan-forced wire element type heater. There are 11 thermostat levels and the OFF or always ON settings. NOTE: This button on the remote control only turns ON and OFF the heater function. Use TEMP 
on the remote control to adjust the thermostat.
TIMER
Press the TIMER button will cycle through the 10 timer settings (30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H and 9H) and the OFF setting.
DOWNLIGHT (28EF025GRS and 33EF025GRS only)
The downlight illuminates the inside of the firebox. There are two downlight settings on and an undulating downlight.
Note:
When a function is changed from the control panel or remote control there will be a corresponding indicator (see Figure 6) on the upper-right of the projection screen. The indicator shows the function changed and the level selected by the control panel or remote control. When the function is turned off, the corresponding indicator will flash several times and then fade off.
REPLACING THE REMOTE CONTROL BATTERY
When the remote control stops operating or its range seems reduced, it is time to replace the battery with a new one.
- The battery compartment is located on the back end of the remote.
- Press and slide the battery door open and remove the old battery.
- Insert a CR2032 battery, checking that the + and – terminals of the battery matches the inside of the battery compartment.
- Replace the battery compartment door.
DISPOSAL OF USED BATTERIES
Battery may contain hazardous substances which could endanger the environment and human health. This symbol marked on the battery and/ or packaging indicates that used battery shall not be treated as municipal waste. Batteries should be disposed of at an appropriate collection point for recycling.
By ensuring the used batteries are disposed of correctly, you will help preventing potential negative consequences for the environment and human health. The recycling of materials will help to converse natural resources. For more information about recycling of used batteries, please contact your local municipality waste disposal service.
NOTE:
This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
TROUBLESHOOTING GUIDE
| MODELS: 23EF025GRA, 28EF025GRS & 33EF025GRS | |
| PROBLEM | SOLUTION |
| 1. No power, logs do not glow. | 1a. Check that unit is plugged into a standard powered 120V outlet. 1b. Press power button several times, make sure power is set at “ON” position. |
| 2. Logs glow, but no flame effect. | 2a. Press flame button several times. |
| 3. Down lights (28EF025GRS & 33EF025GRS only) do not light up. | 3a. Press downlight button several times to make sure downlight is “ON”. |
| 4. Heater does not blow warm air. | 4a. Adjust the thermostat to ensure that the temperture is set higher than the current room temperature. |
| 5. Heater doesn’t work, but Power and Heater settings are “ON” and thermostat is set (see solution 4a.) | 5a.Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5 minutes. After 5 minutes plug the unit back into wall outlet, and operate as normal. |
| 6. Flame effect works but heater function does not and the emberbed flashes when the heater button is pressed. | 6a. The heater function is locked. Press and hold the POWER button for 10 seconds to unlock the heater function. |
1 YEAR WARRANTY
BASIC WARRANTY:
Twin-Star International, Inc., hereinafter referred to collectively as the (“Company”), warrants that your new ClassicFlame Electric Fireplace is free from manufacturing and material defects for one year from the date of purchase, subject to the following conditions and limitations.
- This electric fireplace must be installed and operated at all times by the installation and operating instructions furnished with the product. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
- This warranty is non-transferable and is made to the original owner, provided that the purchase was made through an authorized supplier of the company.
- The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service after said defect is confirmed by the Company’s inspection.
- This warranty does not cover the light bulb(s) included with the ClassicFlame Electric Fireplace.
- The Company may, at its discretion, fully discharge all obligations concerning this warranty by refunding the wholesale price of the defective part(s).
- Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the Company assume responsibility for same.
- The owner/user assumes all other risks, if any, including the risk of any direct, indirect, or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.