Arris TG862R Wireless Phone Cable Modem User Guide

Arris TG862R Wireless Phone Cable Modem User Guide

In the Box

What You Should Know

The SURFboard TG862R is a DOCSIS 3.0 telephony cable modem and four-port Ethernet router device with Wi-Fi and optional battery backup. It uses DOCSIS 3.0 technology to provide ultra high-speed Internet access. Using the connection capabilities of the gateway, you can connect your computer and other network devices via the Ethernet ports or the wireless network connection. This quick start guide will help you to install your TG862R and set up a secure wireless network connection on your home or small business network. To customize your wireless network connection and other advanced gateway settings, refer to the SURFboard TG862R User Guide for more information.

•  TG862R User Guide
•  Frequently asked questions (FAQs)
•  Technical Support
•  Additional ARRIS product information

Install the Gateway

1.  Connect the coaxial cable (included) to the cable wall outlet or RF splitter (included) and to the Cable connector on the rear of your TG862R. Use your hand to tighten the connector.
2. Connect a telephone cable (not included) to the TEL LINE port on your telephone and to the TEL 1 port on the rear of your TG862R.
3.  Connect the Ethernet cable (included) to the Ethernet port on your computer and to an open Ethernet port on the rear of your TG862R.
4. This automatically powers ON your TG862R. Check the front panel LEDs on your TG862R. See Front Panel LEDs for more information.

Test the Gateway Connection

1.  Power ON your computer and log in.
2.  Contact your service provider to activate your TG862R.
3.  Open a web browser on your computer, such as Internet Explorer, Google Chrome, Firefox, or Safari.
4. Type a valid URL (such as www.surfboard.com) in the address bar and press Enter. The ARRIS website should open. If it fails to open, please contact your service provider to set up your Internet service or activate your TG862R.

Front Panel LEDs

During normal operation, the Power, US/DS, Online, and Tel1 (if connected) LEDs on the TG862R front panel should always be lit SOLID. During startup, the first three LEDs will FLASH and then light up SOLID in sequence. If the Power LED does not light up, please check the TG862R power cord and electrical wall outlet connections before contacting ARRIS Technical Support. 

Set Up a Wireless Network Connection

Choose one of the following options to set up your wireless network connection. When done, proceed with Test Your Wireless Network Connection.

• Wireless Network Connection Using Your Computer
•  WPS Pairing Button Connection on Your WPS-Enabled Device

Set Up a Wireless Network Connection Using Your Computer

1.  From the Windows task bar on your computer, click the following in sequential order to open the list of available wireless networks
2.  Scroll down the list and then click on the wireless network name (SSID) for your TG862R.
3.  Select Connect automatically to set up automatic log on connections for the wireless devices on your home network.
4.  Click Connect to open the Connect to a Network window.
5.  Type your wireless network security code  in the Security key field.
6. Select Hide characters to encrypt your wireless network password for security purposes and then click OK to complete the wireless network connection. The Successfully added message should display.
7.  Close the Wireless Network Connection window.

Connect Your WPS-Enabled Device Using B the WPS Pairing Button
To use WPS, your computer hardware must support WPS and also have WPA security compatibility. WPS automatically assigns a random wireless network name (SSID) and Wi-Fi Security Key to connect your TG862R and other WPS-enabled devices to your wireless network. Do the following to connect your WPS-enabled devices:

1. Power ON your TG862R and other WPS-enabled devices that you want to connect to your wireless network.
2. Press the WPS button located on the top of your TG862R.
3.  Press and hold the WPS button on your WPS-enabled computer or other WPS-enabled device for five or more seconds, and then release.
4.  Repeat steps 2 and 3 for each additional WPS-enabled device.

Start the Gateway Web Manager

Use the TG862R Web Manager to set up and manage your wireless gateway and network security configurations. To access the web manager:

1.  Open any web browser on your computer, type 10.0.0.1 in the address bar, and press Enter.
2.  Type the default user name: admin.
3. Type the default password: password.
4. Click LOGIN to open the TG862R Web Manager

Note: Refer to the SURFboard TG862R User Guide for more information on using the TG862R Web Manager.