Sleep Number Bed With Remote Control User Manual
What’s Inside
Setting up your new Sleep Number® bed only takes about an hour and you’ll enjoy the benefits of better sleep for years to come. You won’t need any tools and, although it’s nice to have a helper, you can do it by yourself. NOTE: If you ordered the Sleep Number® modular base, please see the Assembling Your Base guide for assembly instructions.
Getting Started
Decide where to put your new bed.
Make sure there’s an electric power source nearby to operate your Firmness Control™ system. Assemble your modular base or existing bed frame before assembling your mattress.
Prepare your bed.
To achieve the best comfort and support on your Sleep Number® mattress, a firm flat surface such as the Sleep Number® modular base, a solid surface platform bed or bunkie board is recommended. Assemble your modular base or existing bed frame before assembling your mattress.
Open all boxes.
CAUTION: Immediately dispose of packaging as it can pose choking or other hazards to small children and pets. WARNING: Read all instructions before use to avoid injury. Improper use of product can result in serious injury or death. Follow the safety information in this assembly guide. Keep this assembly guide for future reference.
Before You Begin
Assembling Your Mattress
Carefully check the contents of your mattress boxes. Make sure you have the correct number of components for the size of bed you purchased. If you are missing any items listed to the right, please call 1-800-472-7185. Prepare your foam comfort layer. Open and set aside. It’ll need at least 30 minutes to fully expand. CAUTION Shock hazard. Firmness Control™ system is not water resistant. Do not use or store near water.
Individualized Comfort
Our most advanced Sleep Number® DualAir™ technology allows you to find your Sleep Number® setting, name your side of the bed and more — all at the simple touch of a button.
Mattress: What’s Included
Mattress Components
Mattress Cover
- Place the mattress cover on your modular base or existing bed platform.
NOTE: Ensure the openings in the bottom of the mattress cover are at the head of the bed
Mattress Cover Top
- Unzip and set the mattress cover top aside.
Foam Side Walls
- Place the long border walls along the inside of the mattress cover, extending the entire length of the bed.
- Ensure that the notches are facing the center of the bed.
Double Beds Only – Corner Lock™ System Assembly
- Place one corner lock in each corner of the mattress cover bottom.
- IMPORTANT: Corner locks must be positioned under the border wrap.
- As you install the foam side and end walls, be sure the walls meet inside the corner locks at each corner. (Double beds use corner locks in place of notched side walls.)
Foam End Walls
- Place the short border walls at the head and foot, inside the mattress cover, between the side walls.
- Make sure the foam border walls are connected securely and squarely.
- Ensure that the zipper is aligned with the top edge of the foam border walls.
NOTE: It is okay if the foam walls bow to the inside of the bed at this point in the assembly.
Air Chamber(s)
Place the air chamber(s) in the mattress cover so the hose connectors lie on the bottom when inflated and the connectors face the head of the bed.
Firmness Control™ System
Firmness Control™ System for Dual Chamber Beds
- Pass the left Firmness Control™ system hose (marked with a white band) through the opening on the bottom left side of the mattress cover.
- Connect the Firmness Control™ system hose to the left air chamber by pushing together until you hear a click.
- Repeat for the right side of the mattress, using the Firmness Control™ system hose marked with a blue band.
Firmness Control™ System for Single Chamber Beds
- Pass the Firmness Control™ system hose through the opening on the bottom of the mattress cover.
- Connect the Firmness Control™ system hose to the air chamber by pushing together until you hear a click.
WARNING:
Firmness Control™ system has no user serviceable parts. Do not open.
DualAir™ Technology Inside
At the heart of the Sleep Number® bed is our most advanced DualAir™ technology. Adjustable air chambers and a Firmness Control™ system allow you to easily find your ideal level of comfort and support on each side — your Sleep Number® setting. See the Remote Quick Start Guide for more details.
Activate DualAir™ Technology
- Plug your Firmness Control™ system into a working electrical outlet.
- Insert two AA batteries (included) into your remote.
- Your remote will turn on simply by picking it up or pressing any button. Easy-to-follow instructions will guide you through the next steps.
- Please wait while your mattress inflates. This will take a few minutes. When complete, you’ll be prompted to complete your bed assembly.
Getting Comfortable with Your Sleep Number® Setting
There’s nothing quite like finding your Sleep Number® setting — that moment when your body feels aligned, relaxed and perfectly
supported. Your Sleep Number® remote is designed to easily guide you to your ideal level of firmness, comfort and support.
Begin by lying on the bed in your preferred sleeping position. Press 
to choose your side of the bed. Press and choose
Sleep Number.® Press and choose Find Sleep Number.® Follow the instructions on your remote to find your favorite
Sleep Number® setting. This may take a few minutes.
Give It Time
Don’t worry if your bed doesn’t feel “exactly right” at first. Try a Sleep Number® setting that feels the most comfortable for at least five nights. Then, evaluate your comfort. Make small adjustments until you’ve found the setting that feels most comfortable for you.
Right
- Neck and back are aligned in the same position as when you are standing
- No discomfort at shoulder and hip pressure points
- You feel the mattress support the small of your back (back sleepers) or the curve of your side (side sleeper)
Wrong
- Body alignment is not straight
- Your pillow makes your head tilt at an angle from the rest of your body
- You feel discomfort from pressure at your neck, shoulders, back, hips or legs
Things to Remember
The best part about your Sleep Number® bed is that it’s adjustable every day, as your comfort needs change. Reasons you may wish to adjust the firmness of your bed:
- strained muscles
- back pain
- weight change
- pregnancy
- sunburn
- new sleeping position
Tips for a Great Night’s Sleep
Not getting eight hours of sleep a night? Don’t despair. These tips from the experts at Sleep Number can help you fall asleep more easily and sleep more soundly
- Keep a regular sleep schedule, even on the weekends.
- Avoid TVs, computers, phones and tablets before bedtime.
- Exercise regularly, but not too close to bedtime.
- Eliminate caffeine after noon.
Sleep Number® Setting Study
As you can see in the chart below, Sleep Number® bed owners find comfort at all settings from 5-100, however the majority of sleepers find their Sleep Number® setting between 35 and 50.
Product Care
Cleaning Your Mattress
Spot clean the cover of your Sleep Number® mattress with carbonated water. Do not dry clean the mattress cover or put it in a washing machine. Do not apply stain guard; it may cause the fabric to turn yellow. Sleep Number is an industry leader in the use of materials designed to inhibit the growth of allergens or microorganisms.
Advanced antimicrobial safeguards are incorporated into every Sleep Number® bed. Key components of the mattress have been treated to protect the bed from contaminants such as mold, mildew and bacteria growth. The unique, zip-open design of the Sleep Number® bed allows you to easily open, ventilate or vacuum if you choose.
In rare instances and under the right conditions, mold or mildew can form inside many types of mattresses, bedding or upholstered products. Should this condition occur in your mattress, please contact our Customer Service department at 1-800-472-7185 so we can work with you to return your bed to factory-fresh condition.
Cleaning Your Remote
- Wipe the body with a clean cloth dampened with a mild soap and water solution.
- Wipe the display screen with a clean, dry, lint-free cloth.
CAUTION: Do not immerse in water or place in dishwasher
Moving Your Sleep Number® Bed
- Always disassemble the base. Bag all hardware so that it is not lost.
- The mattress can be fully inflated, capped off and packaged in a mattress box for moving.
- If you don’t have a mattress box, double-bag the cover to prevent stains. Deflate and box the air chamber(s) to prevent possible damage.
- Pack the Firmness Control™ system in a box with packing material. Transport with minimal exposure to shock and vibration.
- Tuck the remote, air chamber caps and instructions in the box with the Firmness Control™ system to prevent them from being lost.
Frequently Asked Questions
Mattress FAQs
Q. Where are the air chamber caps?
And where should I store them? A. The caps are in the Firmness Control™ system box. Please store these in the mattress cover at the head of the bed in case you should ever need to temporarily cap your air chamber(s).
Q. What if my foam comfort layer appears to be too small or irregular?
A. Gently shake the layer as you place it in your mattress and it will recover its full size overnight.
Q. What if I feel like I’m rolling toward the edge or toward the center of the mattress?
A. Although rare, these sensations could potentially be experienced if one side of the mattress is set quite firm and the other side quite soft. Call Customer Service at 1-800-472-7185 for a remedy to this situation if bothersome to you.
Q. What if I notice a rubber smell from the air chamber(s)?
A. The odor you may smell is non-toxic and will fade over time. To minimize the smell, unzip the mattress cover and allow the air chamber to air out for a few hours. Laying a couple of dryer sheets on top of the air chamber will also help mask any odor by adding a fresh scent.
Firmness Control™ System FAQs
Q. Why does my Sleep Number® setting change?
A. Your Sleep Number® setting is based on the combination of body weight, volume of air in the air chamber and sleep position. Several factors may contribute to fluctuations in your Sleep Number® setting:
- Temperature can cause changes in your Sleep Number® setting. For example, a heated mattress pad will cause the Sleep Number® setting to increase.
- Barometric pressure related to weather and altitude can cause your Sleep Number® setting to change.
- Weight can affect your Sleep Number® setting. The Firmness Control™ system acts similarly to a scale. More weight means a higher Sleep Number® setting.
- Different sleep positions can affect your Sleep Number® setting. The more concentrated the weight is, the greater chance the Sleep Number® setting will be higher (e.g., when you lie on your side). When weight is distributed more evenly throughout the chamber, it is more likely that the Sleep Number® setting will be lower (e.g., when you lie on your back or stomach).
Q. I feel the mattress is losing air. What should I do?
A. Air loss can be caused by an unsecured hose connection, a defective air chamber or a defective Firmness Control™ system. First, make sure the hoses are securely connected to the air chambers. If you do not find any damaged or loose connections, identify which of the following situations matches your situation and follow the instructions for remedying your issue.
NOTE:
To avoid variations in your Sleep Number® setting or level of comfort, make sure that you are lying in your preferred sleep position when adjusting and checking your Sleep Number® setting.
If you have a dual air chamber bed and suspect only one side of your Sleep Number® bed is getting softer:
- Inspect the o-ring and connectors for cracking or damage.
- Switch the hoses on the air chambers so the left hose (marked with a white band) is attached to the right air chamber and the right hose (marked with a blue band) is attached to the left air chamber. You should hear a click when the hose is securely connected to the air chamber. Fill the air chambers to the appropriate Sleep Number® setting(s) for the person sleeping on each side of the bed.
- Sleep on the bed and monitor the feel of the bed’s firmness on both sides.
- If neither chamber feels softer over time, you may have had a loose connection that was fixed when the hoses were switched. Switch the hoses back to their correct positions and continue to use the bed as usual.
- If an air chamber feels softer after switching hoses, contact Customer Service with the results (the issue stayed on the same side of the bed or it moved to the other side after switching hoses).
FCC Compliance
The equipment described in this guide has been tested and found compliant with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
WARNING:
Any attempt to make changes or modifications could void the user’s authority to operate the equipment according to FCC certification.
Important Safety Instructions
- Your Sleep Number® bed is intended for in-home, non-commercial use only. Any unintended use voids the limited warranty.
- The remote is not a toy and should be used under adult supervision.
- Do not open the Firmness Control™ system or remote(s) (with the exception of the battery compartment). The warranty is void if these units are tampered with. The Firmness Control™ system has no user serviceable parts.
- Keep the Firmness Control™ system and remote(s) away from heat sources such as radiators, heat registers, etc.
- Firmness Control™ system and remote(s) are not water resistant. Do not use or store near water — for example, in a wet basement, near an open window, etc.
Replacement Components
In the event that replacement components are required or if you wish to upgrade to newer components that are not covered in the warranty, you may purchase these items by simply providing proof of purchase. All component sales are final and carry a 2-Year Limited Warranty from the purchase date. Product discounts and bedding promotions do not apply to components. For current pricing and to process a component purchase, call our Customer Service department at 1-800-472-7185.
Thanks for Being an Insider
As a Sleep Number® bed owner, you’re a valued Insider. Sign in to our online rewards program today or create an account at sleepnumber.com/innercircle to enjoy all your exclusive benefits.
More Comfort + Extra Rewards
- STEP 1 Log In
Or, if you haven’t already, create your Insider account at sleepnumber.com/ innercircle - STEP 2 See, Save, Share
Enjoy exclusive Insider discounts, share with friends, redeem rewards. See activities for earning points, like watching a video on how to fold a fitted sheet.
- STEP 3 Rest Easy
From how to prep for delivery to tips on getting comfortable, you’ll find answers here. We’re dedicated to helping you get your best possible sleep. If you can’t find the answer, chat with us online or call 800-47
†Reward issued in the form of a Sleep Number® store credit upon verification of sale. Reward redeemable toward Sleep Number® beds and bedding purchases. ‡Subject to credit approval. Equal monthly payments required. See store for details. §No purchase necessary to enter or win. A purchase will not increase the chance of winning. Must be the age of majority or older to enter. See Official Rules at sleepnumb
Help is just a click or phone call away
If you ever have questions or need help finding your ideal comfort, please visit us at sleepnumber.com/chat to chat with a live representative 7 a.m. – 11 p.m. (Central Standard Time) daily or call 1-800-472-7185. Representatives are available by phone (Central Standard Time):
- Monday-Friday 8 a.m. – 8 p.m.
- Saturday 8:30 a.m. – 5 p.m.
- Sunday Closed
Limited Warranty:
For warranty details please visit sleepnumber.com/warranty or call 1-800-472-7185.
