Netvue Bird Feeder Camera User Manual
Thank you for joining the Netvue community. To help our customers know more basic settings in the Netvue APP and how to use our camera, we write the user manual. Please read it before using our device, it helps to understand the most unknown operations and problems. We’ll update the user manual continually; you can download it from Amazon or our customer service if you need the latest version.
Common Settings
- How to reset password/account email/nickname/payment?
Turn to the Personal Center and click the area which is near “Nickname” to enter the “Personal Information” page.
The Nickname / Account Email / Payment Mothed and Password can be changed on this page. - Where to find the camera’s device ID?
- Step 1: Find the setting icon in my devices
- Steps 2: Select the “General” icon and “Device Information”
- Step 3: The first bar is your device ID (the mosaic part)
- Step 1: Find the setting icon in my devices
- Does the Netvue camera support a PC or laptop to watch a video?
Netvue cameras support both APP and web browser to watch streaming videos. Download Netvue APP on phones and tablets are available to watch all Netvue cameras, but only cameras of 3 Million pixels (we call them 3M cameras) support steaming on browsers, no matter where the browser is (PC, laptop, phone or tablet). Theoretically, installing a virtual machine on a PC and an APP may be available to watch the cameras which are not 3M. Scan the QR code or forward to the Netvue Web Client by the address to watch the monitor video.
- Does the Netvue camera support Alexa, Google Home, and IFTTT?
We support Alex, but IFTTT is not available currently. Google Home only supports control and doesn’t support live broadcast, so you can’t use Google Home with Netvue cameras.
App Settings
Device settings：
Replay： The user can replay videos on the cloud or SD card.
Notification： The user can review motion recordings.
Settings： Include “Share Device” “Motion Detection” “Cloud
Replay： The user can replay videos on the cloud or SD card.
Notification： The user can review motion recordings.
Settings： Include “Share Device” “Motion Detection” “CloudService” and “General Settings”. Bottom Line, from left to right: My Device, Discovery, Cloud Protect, Netvue Online Shop, User Center.
How to share the device with others?
Find the “Share Device” in “General”, press the “+” and type the accounts to which you want to share the device. The account must be a Netvue app account (the registered email).
Check your account and email in the user center:
Tips: Login with a social media account also can find the user name at the same place, you can’t share the device to a social media account. One camera can be added to one account only, but one account can be logged into different phones at the same time.
Cloud Service Details
There are three kinds of cloud services: Continuous video recording, Event video recording, and Human detection. The explanation and purchase page are in the middle of the bottom bar
How to purchase cloud service?
Android users can choose and buy cloud services directly. IOS users must visit the website “my.netvue.com” Or go to device setting > cloud service to select purchase because of iOS system is limited. Remember to log in to the same account as APP account
Continuous video recording Basic plan for 1 camera, user is available to replay recording videos from the past five days. It costs $5.99 per month or $59.99 per year. Plus Plan for up to 2 cameras, the user is available to replay recording videos from the past five days. It costs $9.99 per month or $99.99 per year. Economy Plan for up to 5 cameras, a user is available to replay recording videos from the past ten days. It costs $18.99 per month or $189.99 per year. Event Video Recording Basic Plan for 1 camera, The user can review motion video history from the past thirty days, and each event recording has a 5-minute cooling time.
It costs $1.99 per month or $19.99 per year. Plus Plan for up to 2 cameras, the user can review motion video history from the past thirty days, and each event recording has a 5-minute cooling time. It costs $2.99 per month or $29.99 per year. Economy Plan for up to 5 cameras, The user can review motion video history from the past sixty days, and each event recording has a 5-minute cooling time. It costs $5.99 per month or $59.99 per year.
Premium Plan for up to 10 cameras, user can review motion video history from the past sixty days, each event recording has a 3-minute cooling time. It costs $8.99 per month or $89.99 per year. Human Detection Customer will only receive human alerts when the camera detects lots of movements, it costs 2.99 per month per camera.
How can I check recording videos if I purchase a Continuous Video Recording cloud service or insert an SD card?
The video will be auto-recorded since you have “Continuous Video Recording”, it also has a timeline for a user to forward or backward.
I bought the former cloud service plan; how can I update it to the new version?
- Step 1: Go to “My Subscriptions” in project plans, and click “Former Plan”.
- Step 2: Click Upgrade to New plan, the system will provide you with a proper solution based on the previous plan. Usually, the device will get more service days after upgrading.
- Step 3: Once the upgrade is confirmed, the APP will show the new plan on the same page, more details are available to check.
Questions about adding devices
How to add cameras Installation can be refined into 6 steps, the purpose of step 1 and 2 are preparation, step 3 and 4 are to connect camera to your WiFi, step 5 is to link camera to our app and cloud server, step 6 is final finish.
- Step 1: Power up camera Power up the camera and it’ll make a start chime. Step 2：Start adding in App The two “+” marks are both available for active installation, then select the type of your camera for the next step.
- Step 3: Follow the installation steps on the APP, and scan the QR code on the back or bottom of the camera. If the app finishes scanning, it shows “Set up device”.
- Step 4: Connect to Wi-Fi (2.4GHz only) Forward to the Wi-Fi connecting page, ensure the Wi-Fi is 2.4Ghz and type the correct Wi-Fi password then tap the “connect Wi-Fi” button. Some Network operators doesn’t allow the user to adjust 2.4Ghz or 5Ghz, you have to contact their customer service for help.
- Step 5: Wi-Fi configuration mode Keep following the installation steps, press the Wi-Fi configuration button and choose the QR code setup method then scan the QR code on your phone screen and wait for the Ding-Ding sound. After the dingdong sound, you will hear a long cheerful tone, then the camera setup is complete.
- Step 6: Install the camera The last step is giving a name to the camera and clicking the “OK” button. The installation is finished
How to delete an installed camera
If you want to delete the camera, please follow these steps: Camera’s Settings – General – Delete Device.
Troubleshooting during the setup process:
- If there is no Ding-Dong after scanning the QR code, that means the QR code hasn’t scanned successfully, please confirm if the green light is flashing fast when scanning; when you have the QR code on your phone screen, point it towards the camera. Make sure to have 3 to 5 inches of distance and wait for the Ding-dong sound, make sure there is no strong light around your phone as well.
- If you hear sad music after the dingdong sound, it means the camera failed to connect to your Wi-Fi. The reasons may be the wrong password or connection to a 5Ghz network since our camera doesn’t support 5G yet. Reset the camera and set it up again if you find yourself typing an incorrect password. If you don’t have a 2.4 GHz Wi-Fi, please connect your Network Operator to create one for you. If you confirm the Wi-Fi password is correct and your Wi-Fi is 2,4ghz but still hear the sad music, please use another phone hotspot to install first, then follow this path to configure the camera to use your home Wi-Fi: Open App–Click the gear icon to enter the device setting-choose General–Select Wi-Fi setting.
- If failed in the last step, you did hear a cheerful tone but App shows “Binding failed, device can’t connect to service”，that means camera has been connected to Wi-Fi but failed connecting to our server. Please reset the camera and router and try again after 10 minutes because our server may be too busy at this moment. Recommendations: These are some tips when you meet some issues when using the camera.
What to do if the camera is offline:
Usually, the camera will be back to be online automatically. If not, please go to camera’ setting>general>Wi-Fi setting>start Wi-Fi offline setting. If it does not work, reboot the camera by unplugging and reconnecting, then re-add the camera one more time.
Frequent Disconnection:
An unstable Wi-Fi signal will cause the camera to go offline frequently, we recommend you bring the device closer to the router avoid wall blocking, or install a Wi-Fi Range extender. Or you can try to remove the antenna of the camera and then reattach it. more time Also, please check if there are any microwaves, large metal objects, or too many walls in between the camera and router. You can also try rebooting the router to clear up the network.
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