Verizon Centrex Voicemail for Any Touch Tone Telephone Manual
Voicemail Basics
You may interact with your Centrex Voicemail service from any touch-tone telephone. You can receive messages 24 hours a day, 7 days a week. You may have a total of 15 to 60 messages depending on the type of mailbox you have (new as well as saved messages) in the system at one time. You may save new messages for a maximum of 15 to 60 days. The maximum length of each message is 2 to 6 minutes. That again depends on the type of mailbox you have.
The voice prompts guide you through the different processes. They move quickly from one step to another in order to make the use of the service fast and convenient. Before dialing into your mailbox, please take a few minutes to review this guide and familiarize yourself with the setup, operation, and features of your new service. This will help you to understand the options offered to you.
Important Notice:
Your Verizon Voicemail service is governed by the Terms of Service for Verizon Voicemail for Business available to you at verizon.com/terms. Please review the Terms carefully. By using the service, you are agreeing to those Terms, including arbitration of any disputes. If you are unable to view them online please call 1.800.VERIZON (1.800.837.4966).
Getting Started
The first time you use your mailbox, you must “personalize” it using the following steps using a Touch-Tone® telephone:
- Dial your Access Number. When calling from a remote telephone you will need to press 4 and dial your mailbox number.1
- Dial your starter Password (4 or 7 digits).
- Create a new Password. When prompted, enter an easy-to-remember number consisting of 4-10 digits and press the key. Since you MUST remember this Password, the service will recite it back.
- Press 1 to keep.
- Press 2 to cancel and change.
To ensure security, we recommend NOT using:
- Your telephone (or mailbox) number.
- A series of the same numbers (e.g., 33333).
- Sequential numbers (e.g., 23456).
Set Up Centrex Multiple Mailboxes
You must first set up your Centrex Multiple Mailbox as outlined in the “Getting Started” section. After you have personalized your mailbox, you are ready to set up extensions (1-8) so callers can leave private messages for different members of your business. The following illustrates how Centrex Multiple Mailboxes work.
The host must first set up the Voice Messaging Service. Then, the host must set up the extensions for each of the members using the following steps.
Using a Touch-Tone® telephone:
- Dial your Access Number.
- Dial your mailbox number
- Dial the 4-to 10-digit password.
- To go to the Personal Options Menu, press 3 from the Main Menu.
- To set up mailbox extensions, press 3 from the Personal Options Menu.
- Dial the extension number (1-8) you wish to set up. A temporary password is automatically assigned for the extension. The system voice prompt will recite it.
- Listen to the temporary password and
- Press 1 to keep.
- Press 2 to cancel and change.
Be sure to write the password down so you will be able to pass it on to the appropriate person and retain it in a secure location to ensure proper administration of Voicemail boxes. Follow the simple voice instructions to record an extension name and an individual greeting for each mailbox extension added.
Sending Messages
The Sending Messages function allows you to record and send messages to other Voice Messaging subscribers on the system. Using a Touch-Tone® telephone:
To send a message:
- Press 2 from the Main Menu.
- Dial a mailbox number or a group number and press the 4 key.
- Then press 1 continue and hear options to re-dial and add mailboxes, if you desire.
- After the tone, record your message and press the 4 key.
After you hear the Send Menu:
- Press 1 to send your message.
- Press 2 to record your message.
- Press 3 to hear your message.
- Press 4 to choose Delivery Options.
- Press 5 to continue recording where you left off.
- Press 6 to cancel sending your message.
Erase Multiple Mailbox Extensions
The primary owner of the Centrex line, the host, has the option to erase an extension. When an extension is erased, that particular mailbox extension and all of its contents (i.e., all messages, the password, recorded name, and greeting for that extension) are also erased and CANNOT be recovered. Using a Touch-Tone® telephone:
- Go to the Personal Options Menu, and press 3 from the Main Menu.
- To erase mailbox extensions, press 3 from the Personal Options Menu.
- Dial the extension number (1-8) you wish to erase.
- The system voice prompt will tell you that the extension already exists.
To erase the extension mailbox:- Press 1 to erase the extension (You will hear a confirmation message that the mailbox has been erased.)
- Press 4 to cancel the request
- To erase another extension mailbox, dial another mailbox number.
- To exit, press the 4 key.
If you need help using Verizon Voicemail or have questions about the service, please call 1.800.VERIZON (1.800.837.4966).
REFERENCE LINK
https://www.verizon.com/about/sites/default/files/documents/terms/centrex_vm_ug_ne_v1r1_o.pdf
