Honey Well RTH6500WF Programmable Thermostat User Guide

Honey Well RTH6500WF Programmable Thermostat User Guide

In the box you will find

• Thermostat
• Wall plate (attached to thermostat)
• Screws and anchors
• Quick Start Guide
• Thermostat ID Card
• Wire labels
• User Guide
• Quick Reference Card

Precautions and Warnings

This thermostat works with common 24 volt systems such as forced air, hydronic, heat pump, oil, gas, and electric. It will not work with millivolt systems, such as a gas fireplace, or with 120/240 volt systems such as baseboard electric heat.

MERCURY NOTICE: Do not place your old thermostat in the trash if it contains mercury in a sealed tube. Contact the Thermostat Recycling Corporation at www.thermostat-recycle.org or 1-800-238-8192 for information on how and where to properly and safely dispose of your old thermostat.

NOTICE: To avoid possible compressor damage, do not run air conditioner if the outside temperature drops below 50°F (10°C).

Need help?

Visit honeywellhome.com for assistance before returning the thermostat to the store

Features of your thermostat

With your new thermostat, you can:

• Connect to the Internet to monitor and control your heating/cooling system
• View and change your heating/cooling system settings
• View and set temperature and schedules
• Receive alerts via email and get automatic upgrades

Your new thermostat provides:

• Smart Response Technology
• Compressor protection
• Heat/cool auto changeover

Controls and home screen quick reference

Once your thermostat is installed, it will display the home screen. Portions of this display will change depending on how you are viewing it.

The screen lights when you press any button. It stays lit for 8 seconds after you complete changes.

Preset energy-saving schedules

This thermostat is pre-set with energy-saving program settings for four time periods. Using the default settings can reduce your heating/cooling expenses if used as directed. Savings may vary depending on geographic region and usage. To change the settings, see pages 15.

Setting up your thermostat

Setting up your programmable thermostat is easy. It is preprogrammed and ready to go as soon as it is installed and registered.

• Install your thermostat.
• Connect your home Wi-Fi network.
• Register online for remote access.

Before you begin, you may want to watch a brief installation video. Use the QR Code® at the front of this guide, or go to honeywellhome.com/support

Installing your thermostat

You might need the following tools to install this thermostat:

• No. 2 Phillips screwdriver
• Small pocket screwdriver
• Pencil
• Level (optional)Drill and bits (3/16” for drywall, 7/32” for plaster) (optional)
• Hammer (optional)
• Electrical tape (optional)

 

• Switch OFF power to your heating/cooling system.

Important! To protect your equipment, switch OFF the power to your heating/cooling system at the breaker box or the system switch.

• Remove old thermostat faceplate and leave wires connected.
• 2a Take a picture of the wire connections for later reference.
• 2b If no wire is connected to a terminal labeled C or no C terminal exists on the old thermostat, view the Alternate Wiring videos at honeywellhome.com/wifi-thermostat

If you have an older thermostat with
a sealed mercury tube, turn to page
ii for proper disposal instructions.

Important! C wire is required and is the primary power source for your thermostat. Without a C wire, your thermostat will not power up.

• Label wires. Do not label by wire color. Use the supplied sticky tags to label each wire as you disconnect it. Label wires according to the old thermostat terminal designations, not by wire color.

Note: If no tag matches a wire terminal label, write the terminal label on a blank tag.

• Remove wall plate. Remove the old wall plate from the wall after all wires have been labeled and disconnected.
• Separate thermostat and its wall plate. On your new thermostat, grasp the finger holds on the top and bottom of the wall plate with one hand and the thermostat (front) with the other hand. Pull pieces apart.

• Mount wallplate for thermostat. Mount your new wallplate using screws and anchors included with the thermostat. If necessary:
  Drill 3/16-in holes for drywall.
  Drill 7/32-in holes for plaster.

Note: You may be able to use your existing wall anchors. Hold the wallplate up to the existing anchors to check for alignment

Important! The thermostat requires a C wire to operate. The C, or common, wire brings 24 VAC power to the thermostat. Many older mechanical or battery operated thermostats do not require a C wire. If you don’t have a C wire, try:

• Looking for an unused wire that is pushed into the wall. Connect that wire to C and check that it is connected to the 24 VAC common at your heating/cooling system.

Note: Not all heating/cooling systems label the 24 VAC common C. Check your system manual or contact the manufacturer to find out which terminal is the 24 VAC common.

View the Alternate Wiring videos at honeywellhome.com/wifi-thermostat

Wiring

For conventional heating/cooling systems (natural gas, oil or electric furnace, air conditioner), see page 5. See “Glossary” on page 23 for further definition. For a heat pump system, see page 7. See “Glossary” on page 23 for further definition.

Wiring (conventional system)

• Wire the thermostat to your conventional system. a Starting with the C Wire, match the sticky tag on the wire to the terminal labels.

You must have a C wire.

• Loosen screw, insert wire on inside edge of terminal, then tighten screw.
• Verify wire is firmly secured by gently pulling on wire.
• Repeat steps a–c for all other wires.
• Push any excess wire back into the wall opening after all wires are installed.
• Continue to page 8.

Labels don’t match? See alternate wiring key on pages 6.

Wiring (heat pump system only)

• Wire thermostat to your heat pump. a Starting with the C Wire, match the sticky tag on the wire to the terminal labels.

You must have a C wire.

• Loosen screw, insert wire on inside edge of terminal, then tighten screw.
• Verify wire is firmly secured by gently pulling on wire.
• Repeat steps a–c for all other wires.
• Push any excess wire back into the wall opening after all wires are installed.
• Continue to page 8.

Note: If old thermostat has separate wires on AUX and E, place both wires into the E/AUX terminal. If old thermostat has wire on AUX with a jumper to E, place wire on E/AUX terminal. No jumper is required.

Note: The wiring for your application might be different from the wiring shown above.

Labels don’t match? See alternate wiring key on pages 7.

Alternate wiring (conventional system)

Use this if your wire labels don’t match the terminal labels.

Note: You must have a C wire or equivalent.

• Do not use K terminal. For future use.
• If your old thermostat had both R and RH wires, remove metal jumper.
• Connect the R wire to the RC terminal, and the RH wire to the R terminal.
• Remove metal jumper connecting R and RC only if you must connect both R and RC.

Alternate wiring (heat pump system only)

Use this if your wire labels don’t match the terminal labels.

Note: You must have a C wire or equivalent. See page 6.

• Do not use K terminal. For future use.
• If old thermostat has separate wires on AUX and E, place both wires into the E/AUX terminal.
• If old thermostat has wire on AUX with a jumper to E, place wire on E/AUX terminal. No jumper is required.
• If your old thermostat had an O wire and not a B wire, attach the O wire to the O/B terminal.
• If your old thermostat had separate O and B wires, attach the B wire to the C terminal. If another wire is attached to the C terminal, check honeywellhome.com for help. Attach the O wire to the O/B terminal.
• If your old thermostat had separate Y1, W1 and W2 wires, check honeywellhome.com for help.
• If your old thermostat had both V and VR wires, check honeywellhome.com for help.
• Leave metal jumper between R and RC terminals in place.

 

• Insert quick reference card. Fold quick reference card along score lines, and slide it into the slot on the back of the thermostat.

• Attach thermostat to wallplate. Align the thermostat to the wallplate and then snap into place.

• Switch heating/cooling system ON.

Important!

• Verify that the C wire is connected at the thermostat and at the heating/cooling system.
• Make sure the heating/cooling system door is firmly secured.
• Switch power back ON for your heating/cooling system at the breaker box or its power switch.

• Set clock to current day and time.
• Press or to set clock.
• Press Set Day.
• Press or to select the day of week.
• Press Done to save. (Press and hold a button to quickly change a setting.)

• Determine your heating/cooling system type.

Important! Heating/cooling system type must be set so that your thermostat operates properly and does not damage your system.

• If your system type is conventional single stage (natural gas-powered single stage with a/c), continue to “Connecting to your Wi-Fi network” on page 10.
• If your system is:
• Conventional multistage heat and cool
• Any type of heat pump
• Hydronic
• Other
  You MUST change the system type by setting system function 1. See page 18 to match your thermostat to your system type.

If you are not sure of your heating/cooling system type or have other questions, go to honeywellhome.com/support

Congratulations! Your thermostat is operational.

• Test your thermostat
• Press the System button to change to heating or cooling and begin operation.
• For remote access to your thermostat, continue to “Connecting to your Wi-Fi network” on page 10.

Heating/cooling system not turning on? Refer to page 20 or FAQ at honeywellhome.com/ support

Connecting to your Wi-Fi network

To complete this process, you must have a wireless device connected to your home wireless network. Any of these device types will work:

• Tablet (recommended)
• Laptop (recommended)
• Smartphone

If you get stuck… at any point in this procedure, restart the thermostat by removing the thermostat from the wallplate, wait for 10 seconds, and snap it back onto the wallplate. Go to Step 1 in this procedure.

View the Wi-Fi Enrollment video at honeywellhome.com/wifi-thermostat

• Connect to your thermostat.
• Make sure the thermostat displays Wi-Fi Setup.
• On the wireless device (laptop, tablet, smartphone), view the list of available Wi-Fi networks.
• Connect to the network called NewThermostat_123456 (the number will vary).

Note: If you are asked to specify a home, public, or office network, select Home Network.

• Join your home network.
• Open your web browser to access the Thermostat Wi-Fi Setup page. The browser should automatically direct you to the correct page; if it does not, go to http://192.168.1.1
• Find the name of your home network on this page and select it.

Note: Some routers have enhanced features such as guest networks; use your home network.

• Complete the instructions for joining your Wi-Fi network and click on the Connect button. (Depending on your network setup, you may see an instruction such as Enter Password for your home network.)

Note: If you did not correctly connect to the thermostat, you may see your home router page. If so, return to Step 1.

Note: If your Wi-Fi network does not appear in the list on the Thermostat Wi-Fi Setup page:

• Try performing a network rescan by pressing the Rescan button. This is helpful in areas with a lot of networks.
• If you are connecting to a hidden network, then enter the network SSID in the textbox, select the encryption type from the drop down menu, and click on the Add button. This manually adds the network to the top of the list. Click on the new network in the list and enter the password if necessary. Click on Connect to join the network.
• Make sure your thermostat is connected. While the connection is in process, your thermostat will flash Wait for up to 3 minutes. When the connection is complete, the display will show Wi-Fi Setup Connection Success. The Wi-Fi signal strength will appear in the top-right corner. After about 60 seconds, the home screen will appear and Register at Total Connect will flash until registration is complete. If you don’t see these messages, see page 10. To register online for remote access to your thermostat continue on page 12.

Note: If the thermostat displays Connection Failure or continues to display Wi-Fi Setup, confirm you correctly entered your home network password in step 2. If correct, refer to the FAQ at honeywellhome.com/support

Registering your thermostat online

To view and set your thermostat remotely, you must have a Total Connect Comfort account. Use the following steps.

• Open the Total Connect Comfort web site.

Go to mytotalconnectcomfort.com View the Thermostat Registration video at honeywellhome.com/wifi-thermostat

• Login or create an account. If you have an account, click Login – or – click Create An Account.
• Follow the instructions on the screen.
• Check your email for an activation message from My Total Connect Comfort. This may take several minutes.

Note: If you do not receive a response, check your junk mailbox or use an alternate e-mail address.

• Follow activation instructions in the email.
• Log in.
• Register your thermostat. After you are logged in to your Total Connect Comfort account, register your thermostat.
• Follow the instructions on the screen. After adding your thermostat location, you must enter the thermostat’s unique identifiers:
• MAC ID
• MAC CRC

Note: These IDs are listed on the Thermostat ID Card included in the thermostat package. The IDs are not case sensitive.

Registering your thermostat online

• When the thermostat is successfully registered, the Total Connect Comfort registration screen will display a SUCCESS message. In the thermostat display, you will see Setup Complete for about 90 seconds

• Also notice that your thermostat displays its signal strength. Congratulations! You’re done. You can now control your thermostat from anywhere through your tablet, laptop, or smartphone

Total Connect Comfort free app is available for Apple® iPhone®, iPad® and iPod touch® devices at iTunes® or at Google Play® for all Android™ devices.

Search for local rebates

Your thermostat may now be eligible for local rebates. Search for offers in your area at HoneywellHome.com/Rebates

Setting the time and day

• Press Set Clock/Day/Schedule, then press or  to set clock.
• Press Set Day, then press or to select the day of week.
• Press Done to save.

Note: If the Set Clock/Day/Schedule option is not displayed, press Done

Note: If the display flashes Set Clock, the thermostat will follow your settings for the Monday “Wake” time period until you reset the time and day.

Setting the fan

Press Fan to select On or Auto (toggle to re-select).
Auto: Fan runs only when the heating or cooling system is on. Auto is the most commonly used setting.
On: Fan is always on.

Note: Options may vary depending on your heating/cooling equipment.

Selecting system mode

Press System to select:
Heat: Controls only the heating system.
Cool: Controls only the cooling system.
Off: Heating/cooling systems are off.
Auto: Selects heating or cooling depending on the indoor temperature.
Em Heat (heat pumps with aux. heat):
Controls auxiliary/emergency heat. Compressor is off.

Note: Depending on how your thermostat was installed, you may not see all system settings.

Adjusting program schedules

• Press Set Clock/Day/Schedule, then Set Schedule.
• Press or to set your Monday (Mon) Wake time, then press Next.
• Press or to set the temperature for this period, then press Next.
• Set time and temperature for the next time period (Leave). Repeat Steps 2 and 3 for each time period.
• Press Next to set time periods for the next day. Repeat Steps 2 through 4 for each day.
• Press Done to save and exit.

Note: Make sure the thermostat is set to the system mode you want to program (Heat or Cool).

Overriding schedules temporarily

Press or to immediately adjust the temperature. The new temperature will be maintained only until the next programmed time period begins. To cancel the temporary setting at any time, press Cancel. The program schedule will resume.

Overriding schedules permanently

• Press HOLD to permanently adjust the temperature. This will turn off the program schedule.
• Press or to adjust the temperature setting. The temperature you set will be maintained 24 hours a day until you manually change it or press Cancel to resume the program schedule

Unregistering thermostat

If you remove the thermostat from your Total Connect Comfort website account (for example, you’re moving and leaving the thermostat behind), the thermostat will display Register at Total Connect until it is re-registered.

Disconnecting Wi-Fi

Replacing your router

If you disconnect the thermostat from your Wi-Fi network:

• Enter system setup (see page 18).
• Change setting 39 to 0 (see page 19). The screen will display Wi-Fi Setup. Re-connect to a Wi-Fi network by following the steps on page 10.

Turning Wi-Fi off

If you do not plan to control the thermostat remotely, you can remove the Wi-Fi Setup message from the screen:

• Enter system setup (see page 18).
• Change setting 38 to 0 (see page 19). Wi-Fi Setup will be removed from the screen. If you want to connect to the Wi-Fi network later, change setting 38 back to 1.

Software updates

Honeywell periodically issues updates to the software for this thermostat. The updates occur automatically through your Wi-Fi connection. All your settings are saved, so you will not need to make any changes after the update occurs. While the update is taking place, your thermostat screen flashes Updating and shows the percentage of the update that has occurred. When the update is complete, your home screen will appear as usual.

Note: If you are not connected to Wi-Fi, you will not get automatic updates.

Smart Response Technology

This feature allows the thermostat to “learn” how long the heating/cooling system takes to reach programmed temperature settings, so the temperature is reached at the time you set.  For example: Set the Wake time to 6:00 am, and the temperature to 70°. The heat will come on before 6:00 am, so the temperature is 70° by 6:00 am.

Note: System setting function 13 controls Smart Response Technology. See “Smart Response Technology” on page 19.

Compressor protection

This feature forces the compressor to wait a few minutes before restarting, to prevent equipment damage.

Auto changeover

This feature is used in climates where both air conditioning and heating are used on the same day. When the system is set to Auto, the thermostat automatically selects heating or cooling depending on the indoor temperature. Heat and cool settings must be at least 3 degrees apart. The thermostat will automatically adjust settings to maintain this 3-degree separation.

Note: System setting function 12 controls Auto changeover. See “Manual/Auto Changeover” on page 19.

Setting functions and options

You can change options for a number of system functions. Available functions depend on the type of system you have. The functions, along with available options are described on pages 18–19. This thermostat is pre-set for a single-stage heating/cooling system. Setting function 1 for a heat pump will adjust the default settings.

• Press Fan and simultaneously and hold for approximately 3 seconds. The screen will change to display two numbers and the button designations will be Done, Back, blank, Next.
• Press Next until you see the function number— the larger number on the left—you want to set.
• Change options for any function by pressing or until the correct option (smaller number on right) is displayed.
• Repeat Steps 2 and 3 until you have set all functions that you wish to change.
• When you have made all changes, press Done to save and exit.

System setup

Frequently asked questions

QWill my thermostat still work if I lose my Wi-Fi connection?
A:Yes, the thermostat will operate your heating and/or cooling system with or without Wi-Fi.

Q: How do I find the password to my router?
A:Contact the manufacturer of the router or check the router documentation.

Q: Why am I not seeing my Wi-Fi setup page?
A:You are probably connected only to your router, not to your thermostat. Try connecting to the thermostat again.

Q: Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to the thermostat?
A:Verify that the password entered for the Wi-Fi router is correct.

Q: Where can I find my MAC ID and MAC CRC codes?
A:The MAC ID and MAC CRC numbers are included on a card packed with the thermostat or on the back of the thermostat (visible when removed from wallplate). Each thermostat has a unique MAC ID and MAC CRC.

Q:My thermostat is unable to register to the Total Connect Comfort website.
A:Verify that the thermostat is correctly enrolled on your home Wi-Fi network. The message center will display Wi-Fi Setup or Register at Total Connect. You might also see the Wi-Fi Signal strength icon. Verify that the Wi-Fi router has a good internet connection. On your computer, verify that you can open the site at mytotalconnectcomfort.com If you cannot open the site, switch off the internet modem for a few seconds, then power it back on.

Q: I registered on the Total Connect Comfort website but was unable to login using my new account.
A:Check your email and ensure that you received an activation email. Follow the instructions to activate your account and then login to the website.

Q: I have signed up on the Total Connect Comfort website and have not received a confirmation email.
A:Check for the email in your Junk or Deleted folder.

Q: Is there a way to extend the signal strength?
A:Most standard routers can be set up to be a repeater. You can also purchase and install a Wi-Fi repeater.

For more FAQs, see honeywellhome.com/support

Troubleshooting

Lost Signal

If the no-Wi-Fi indicator displays in place of the Wi-Fi strength indicator in the upper right hand corner of the home screen:

• Check another device to be sure Wi-Fi is working in your home; if not, call your Internet Service Provider.
• Move the router.
• Restart the thermostat: remove it from the wall plate, wait 10 seconds, and snap it back onto the wall plate. Return to Step 1 of Connecting to your Wi-Fi network.

Error Codes

For certain problems, the thermostat screen will display a code that identifies the trouble. Initially, error codes are displayed alone in the time area of the screen; after a few minutes, the home screen is displayed and the code alternates with the time.

If you have difficulty with your thermostat, please try the following suggestions. Most problems can be corrected quickly and easily.

Regulatory information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to  radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

1-year limited warranty

Resideo warrants this product to be free from defects in workmanship or materials, under normal use and service, for a period of one (1) year from the date of first purchase by the original purchaser. If at any time during the warranty period the product is determined to be defective due to workmanship or materials, Resideo shall repair or replace it (at Resideo’s option). If the product is defective, (i) return it, with a bill of sale or other dated proof of purchase, to the place from which you purchased it; or (ii) call Resideo Customer Care at 1-800-633-3991. Customer Care will make the determination whether the product should be returned to the following address: Resideo Return Goods, 1985 Douglas Dr. N., Golden Valley, MN 55422, or whether a replacement product can be sent to you. This warranty does not cover removal or reinstallation costs. This warranty shall not apply if it is shown by Resideo that the defect was caused by damage which occurred while the product was in the possession of a consumer. Resideo’s sole responsibility shall be to repair or replace the product within the terms stated above. RESIDEO SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT.

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Honey Well RTH6500WF Programmable Thermostat User Guide_

REFERENCE LINK

https://www.honeywell.com/us/en