Poly Black wire 3200 headset Manual

Poly Black wire 3200 headset Manual

About

Available in Mono (C3210/C3215) or Hi-Fi Stereo (C3220/C3225) with Passive Noise Canceling Variants include Universal USB or USB-C Note: Enclosed plug products are intended for use in the United States. Power and voltage are different around the world and an adapter or converter may be required for these products to be used in your location. Please check compatibility before purchasing.

Overview

Setup

Power on your headset by connecting to your computer or mobile device.

You can connect your headset in 2 ways:

1. Via USB-A/USB-C connector
   NOTE Headset call control functionality may vary in mobile devices.
2. Via 3.5 mm connector*
   NOTE Headset call control functionality is not available.

* 3.5 mm connector available on Black wire 3215/3225 only

Load software

Customize your device behavior through advanced settings and options with Poly Lens Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub Desktop App.

Update your Poly device

Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at poly.com/lens.

While updating:

• Do not use your Poly device until the update is complete.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.

Fit

Adjust the headband
Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears.

Position the boom
This headset can be worn on the left or right side.
Rotate the boom to align with your mouth.

CAUTION To avoid breaking the boom, only rotate it up and over 180°.

Adjust the boom
Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.

Use the inline controller

Make/take/end calls

Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Poly Lens Desktop App (poly.com/lens) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application.

• Answer or end a call
  Tap the Call button or use your softphone.
• Make a call
  Dial using your softphone application.
• Redial
  If not on an active call, double key press the call button to redial the last call.
• Hold
  Press and hold the call button for 2 seconds to put a call on hold.

Volume

• Listening volume
  Press the Volume up (+) or Volume down (-) button.
• Adjust headset microphone volume (softphone)
  Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Mute
During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button again.

Troubleshooting

I hear a high-pitched noise when wearing the headset.

• Ensure that your 3.5 mm connector is fully connected to the headset controller.

I cannot hear caller.

• Listening volume is too low. Press the volume up button on the headset. and/or ensure that the volume setting on your computer is set accurately.
• Your headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device.
• Ensure that your 3.5 mm connector is fully connected to the headset controller.

Callers cannot hear me.

• Headset is muted. Tap the mute button to unmute the microphone.
• Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.
• Your headset is not set as the default Voice device. Use the audio settings in your sound control panel/preferences to change the input device.
• Ensure that your 3.5 mm connector is fully connected to the headset controller.

When I use my headset with a softphone, the headset call control and mute buttons don’t work.

• Make sure the softphone you are using is supported by viewing www.plantronics.com/softphonecompatibility.
• If required to enable headset control (answer/end and mute) functionality, ensure you have Poly Lens Desktop App installed. See Load software.
• Your mobile device may not support call control functionality. Check with device manufacturer.

Does the Plantronics Blackwire C3220 have noise canceling?
The Plantronics Blackwire 3220 is a USB-A wired stereo headset with good sound quality and a noise canceling microphone. Perfect for voice recognition, speech, music and multimedia.

Does the Plantronics 3200 have noise reduction?
The Blackwire 3200 Series PC offers broadband, noise canceling microphones and hi-fi stereo options. The dynamic equalizer optimizes call quality and adjusts the environment when you listen to multimedia.

What is Ear Noise Cancellation?
Passive Noise Cancellation uses well-designed headphones to block out unwanted noise. This is used in circular and in-ear headphones where the earbuds block out ambient sound. Active Noise Cancellation uses the microphone and speaker to reduce background and ambient noise.

What is the difference between ANC and NC?
ANC, or Active Noise Cancellation technology, is used to help reduce background noise in the headphones. NC or Noise Cancellation is used to describe a technique used to help reduce background noise in a microphone.

Support

NEED MORE HELP?

• poly.com/support
• Plantronics, Inc. Plantronics B.V.
• 345 Encinal Street: Scorpius 171
• Santa Cruz, CA 95060: 2132 LR Hoofddorp
• United States: Netherlands

© 2022 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. 211088-06 02.22

Warranty and Support

If you need a copy of the manufacturer’s warranty for the product you found on Amazon.com, you can contact the manufacturer directly or visit their website for more information. The manufacturer may not apply in all cases, depending on the type of product, where it was purchased or from whom you purchased it. Please read the warranty carefully and contact the manufacturer if you have any questions.

REFERANCES LINK

https://www.poly.com/us/en/products/headsets/blackwire/blackwire-3200