Roborock Q5+ Robot Vacuum with Self-Empty Dock Guide
Warning
- For use only with roborock SPCDZ01RR docking station (use with Yingju YJS024W-2001200U power supply), AED03LRR or AED04LRR charger.
- Place the cords from other appliances out of the area to be cleaned.
- Do not operate the vacuum in a room where an infant or child is sleeping.
- Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned.
- Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.
- Do not allow children to sit on the vacuum.
- Use the main brush cleaning tool carefully to avoid injury. Keep out of reach of children.
- Unplug the appliance before making any adjustments, changing accessories, or storing appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.
- Do not carry the product using the dock base or dustbin.
- Place the dock on a flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.
- The product must be switched off and the plug must be removed from socket outlet before cleaning or maintaining the product.
- This product can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the product in a safe way and understand the hazards involved. Children shall not play with the product. Cleaning and user maintenance shall not be made by children without supervision.
- Do not use wet cloth or liquids for cleaning the charging contacts.
- Do not dismantle, repair or modify the battery or charging dock.
- If the dock is placed in an area susceptible to thunderstorms or with unstable voltage, take protection measures.
- Keep the charging dock away from heat (such as radiators).
Battery and Charging
- To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
- Do not wipe the charging contacts with wet cloth or wet hands.
- Turn the robot off and use original packaging for shipment.
- If placing the robot into storage, charge it fully and turn it off before placing it in a cool dry place. Recharge it at least every three months to prevent the battery over discharging.
- Do not use the product when the temperature is higher than 40°C (104°F) or lower than 4°C (39°F), or there is any liquid or sticky substance on the floor.
FCC/IC Statement
| Compliance Information | |
| Product Name | Robotic Vacuum Cleaner with Charging Dock |
| Product Model | Robotic Vacuum Cleaner Model: Q380RR Dock Charger Model: CDZ11RR or CDZ12RR Auto-Empty Dock Model: AED03LRR or AED04LRR |
|
Compliance Statement | This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. |
| Correspondence of the responsible party in USA | |
| Company | Roborock Technology Co. |
| Address | 108 West 13th Street, Wilmington, Delaware 19801. |
| support@roborock.com | |
International Symbols Explanation
- ALTERNATING CURRENT symbol [symbol IEC 60417-5032 (2009-02)]
- DIRECT CURRENT symbol [symbol IEC 60417-5031 (2009-02)]
Product Overview
Product Overview
Robot (Top View)
Power/Clean
- Press and hold to turn the robot on or off
- Press to start cleaning
Status Indicator Light
- White: Battery level ≥ 20%
- Red: Battery level < 20%
- Pulsing: Charging or starting up
- Flashing red: Error
- A1-1—Bumper
- A1-2—LiDAR Sensor
- A1-3—Vertical Bumper
- A1-4—Dustbin
- A1-5—Dock Locator
Robot (Bottom View)
- A2-1—Wall Sensor
- A2-2—Cliff Sensors
- A2-3—Omni-Directional Wheel
- A2-4—Charging Contacts
- A2-5—Side Brush
- A2-6—Main Wheel
- A2-7—Main Brush
- A2-8—Main Brush Cover Latches
Robot (Dustbin Removed)
- A3-1—Air Inlets
- A3-2—Reset Button
Dustbin
- A4-1—Air Inlets
- A4-2—Dustbin Latches
- A4-3—Washable Filter
- A4-4—Filter Latch
A5 Dustbin (Disposable Dust Bag Pre-Installed)
A6 Dustbin Cover
A7 Disposable Dust Bag
Base
- A8-1—Air Duct Cover Screws (10)
- A8-2—Air Duct Cover
- A8-3—Screwdriver
- A8-4—Base Fastening Screws (6)
Auto-Empty Dock
- A9-1—Dustbin Cover
- A9-2—Dustbin
- A9-3—Base
- A9-4—Status Indicator Light
- Steady white: Standby
- Flashing white: Emptying
- Steady red: Malfunction
- Light off: Charging Robot/Not Powered On
- A9-5—Dock Location Beacon
- A9-6—Charging Contacts
- A9-7—Suction Inlet
- A9-8—Electrode Brushes
Installation
Important Information
- Tidy cables and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot.
- When using the robot in a raised area, always use a secure physical barrier to prevent accidental falls that may result in personal injury or property damage.
B2 Position the charging dock
- B2-1—Take the screwdriver from its storage bin at the bottom of the base.
- B2-2—Place dock upside down on a soft, flat surface (carpet/towel/ cloth) and attach the base by using the six screws provided. B2-3—Connect the power cable to the dock, and keep excess cable inside the storage slot.
- B2-4—Place the dock on a hard and flat floor (wood/tile/concrete etc.). Keep at least 0.5 m (1.6 ft) of clearance on either side, 1.5 m (4.9 ft) in front, and 1 m (3.3 ft) above. Check the location has good WiFi then turn on.
- B2-4-1 More than 0.5m (1.6ft)
- B2-4-2 More than 1.5m (4.9ft)
- B2-4-3 More than 1m (3.3ft)
B3 Power on and charge the robot
Press and hold the 
button to power on the robot. When the power light goes on, place it on the dock to charge. To maintain the performance of the high-performance lithium-ion rechargeable battery pack, keep the robot charged.
Connect to the App
This robot supports both Roborock and Mi Home apps. Choose the one that best meets your needs.
Download App
Option 1: Search for “Roborock” in the App Store or Google Play or scan the QR code to download and install the app
Option 2: Search for “Mi Home” in the App Store or Google Play or scan the QR code to download and install the app.
Instructions
On/Off
Press and hold the button to turn on the robot. The power indicator will turn on and the robot will enter standby mode. Press and hold the button to turn off the robot and complete the cleaning cycle.
Starting Cleaning
Press the
Notes:
- To allow the robot to automatically vacuum and return to the dock, start the robot from the dock. Do not move the dock during cleaning.
- Cleaning cannot start if the battery level is too low. Allow the robot to charge before starting cleanup.
- If cleaning is completed in less than 10 minutes, the area will be cleaned twice.
- If the battery runs low during the cleaning cycle, the robot will automatically return to the dock. After charging, the robot will resume where it left off.
- Before starting each mopping task, make sure that the mop cloth has been properly installed
ND Mode
The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use the app to disable the DND mode or modify the DND period. When DND mode is activated, the robot will not automatically resume cleanup, the power indicator light will dim, and the volume of the voice prompts will lower.
Charging
After cleaning, the robot will automatically return to the dock to charge. In Pause mode, press the button to send the robot back to the dock. The power indicator will pulse as the robot charges.
Error
If an error occurs, the power indicator will flash red and a voice alert will sound. See “Errors” for solutions.
System Reset
If the robot does not respond when a button is pressed or cannot be turned off, reset the system. Press the Reset button, and the robot will reset automatically. After resetting the system, scheduled cleaning, WiFi, etc. will be restored to factory settings.
App Features
Cleaning Map
- Multi-Map Management
- Real-Time Vacuum and Mop Route
- Map Zoning
- Map Editing
Custom Cleaning Modes
- Scheduled
- Selective Room
- Zone
- No-Go Zones & Invisible Wall
- Custom
- Carpet Boost
Cleaning Mode Switch
- Suction Power Levels
- Mop Intensity Levels
Robot Information
- Cleaning History
- Battery Level
- Care & Maintenance
More Features
- Firmware Update
- Volume Adjustment
- Language Selection
- Do Not Disturb mode
- Voice Assistant Support
Note:
Functions and details of the app may vary slightly due to the continuous app development and updates.
- C1-4—Main Brush Caps
- C1-5—Main Brush Bearing
- C1-6—Turn over the robot and press the latches to remove the main brush cover.
- C1-7—Pull out the main brush and remove the main brush bearing.
- C1-8—Rotate the main brush caps in the indicated unlock direction to remove the caps.
- C1-9—Remove any hair or dirt entangled around the main brush, reinstall the main brush and re-insert the brush cover, making sure to place the tabs in the slots.
- C1-10—Make sure that the main brush cover has been properly attached. When properly installed, all four tabs should be hidden.
Notes:
- Main brush should be wiped down with wet cloth and left to dry away from direct sunlight.
- Do not use corrosive cleaning fluids or disinfectants to clean the main brush.
Mop Cloth
Clean after each use and replace every 3-6 months Remove the mop cloth from mop cloth mount. Clean the mop cloth and air-dry it. A dirty mop will affect the mopping performance. Clean it before use.
Robot Sensors
Use a soft, dry cloth to wipe and clean all sensors, including:
- C7-1—Dock Locator
- C7-2—Wall Sensor
- C7-3—Four Cliff Sensors
Charging Contact Areas
Use a soft dry cloth to wipe the charging contacts on the charging dock and the robot.
Routine Maintenance
C1 Main Brush
* Clean every 2 weeks and replace every 6-12 months.
- C1-1—Main Brush Cover
- C1-2—Latches
- C1-3—Main Brush
- C1-4—Main Brush Bearing
- C1-5—Turn over the robot and press the latches to remove the main brush cover. Pull out the main brush and remove the main brush bearing
- C1-6—Use the main brush cleaning tool to remove any hair entangled around the main brush.
- C1-7—After removing the tangled hair or dirt at the main brush, reinstall it, press on the main brush cover to lock it in place
Notes:
- If there is a large amount of hair, or hair is tightly entangled, remove it carefully to avoid damage to the main brush.
- Use the main brush cleaning tool carefully to avoid injury. Keep out of reach of children.
Side Brush
* Clean monthly and replace every 3-6 months
- Unscrew the side brush screw.
- Remove and clean the side brush. Reinstall the brush and tighten the screw.
Omni-Directional Wheel
* Clean as required.
- C3-1—Use a tool, such as a small screwdriver, to pry out the axle and take out the wheel.
Note: The omni-directional wheel bracket cannot be removed. - C3-2—Rinse the wheel and the axle with water to remove any hair and dirt. Dry and reattach the wheel, pressing it firmly in place.
Main Wheels
* Clean monthly.
Clean the main wheel with a soft, dry cloth.
Dust Bag Replacement
* Replace as required.
- C6-1—Remove the dustbin cover vertically as shown.
- C6-2—Lift the dust bag out of the dustbin and discard it.
- C6-3—Clean the filter with a dry cloth.
- C6-4—Install a new dust bag in place along the slot and put the dustbin cover back.
C7 Air Duct
Robot Sensors * Clean monthly.
- C8-1—Dock Locator
- C8-2—Wall Sensor
- C8-3—Cliff Sensors
Battery
The robot is equipped with a high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged during normal use. If the robot will be left unused for a long period, turn it off and charge it at least every three months to avoid battery damage caused by over-discharge.
Environmental protection description
The chemical substances contained in the built-in lithium-ion battery of this product can cause environmental pollution. Before disposing of this product, remove the battery. The battery should then be properly recycled either through local authorities or by providing the batteries to a battery recycling facility
How to remove the battery:
The following information applies only when disposing of the robot or if the battery is no longer functioning normally. You will be able to recognize this problem if, even when left to charge, the robot cannot clean due to a low battery. Do not remove the battery if you intend to continue using the robot.
- Turn off the robot.
- Unscrew the battery cover.
- Remove the battery cover.
- Press the clip to pull out the battery connector.
- Remove the battery
Basic Parameters
Robot
- Model Q340RR
- Battery 14.4V/5200mAh lithium-ion battery
- Weight Approx. 3.2kg (7.05 lbs. )
- Rated Input 20V 1.2A
- Charging Time < 6 hours
Auto-Empty Dock
- Model AED03LRR, AED04LRR
- Rated Input Voltage 120V~
- Rated Frequency 50-60Hz
- Rated Input (Dust Collection) 9.5A
- Rated Input (Charge) 0.5A
- Rated Output 20V 1.2A
- Charging Battery 14.4V/5200mAh lithium-ion battery
Errors
If an error occurs while the robot is cleaning, the power indicator will flash red quickly, and a voice alert will sound. Refer to the following table for troubleshooting.
- After resolving any of the following errors, relocate your robot and restart cleaning.
- After any sensor errors, clean the sensor and retry.
- If the battery is at an abnormal temperature, wait for it to return to normal before use.
- Error 1: LiDAR turret or laser blocked. Check for obstruction and retry.
- Error 2: Bumper stuck. Clean it and lightly tap to release it.
- Error 3: Wheels suspended. Move the robot and restart.
- Error 4: Cliff sensor error. Clean cliff sensors, move robot away from drops and restart.
- Error 5: Main brush jammed. Clean the main brush and bearings.
- Error 6: Side brush jammed. Remove and clean side brush.
- Error 7: Wheels jammed. Move the robot and restart.
- Error 8: Robot trapped. Clear obstacles surrounding robot.
- Error 9: No dustbin. Install dustbin and filter.
- Error 12: Low battery. Recharge and retry
- Error 13: Charging error. Clean charging contacts and retry.
- Error 14: Battery error.
- Error 16: Robot tilted. Move to level ground and restart.
- Error 17: Side brush error. Reset robot.
- Error 18: Fan error. Reset robot.
- Error 21: Vertical bumper pressed. Move robot and retry.
- Error 22: Dock locator error. Clean and retry .
- Error 23: Could not return to dock. Clean dock location beacon and retry.
- Error 26: Wall sensor dirty. Clean wall sensor. Filter blocked or wet. Clean, dry, and retry. No-go zone or Invisible Wall detected. Move robot from this area. Internal error. Reset the robot.
FAQs
Unable to power on.
- Battery low. Put the robot on the dock and charge it before use.
- Battery temperature too low or too high. Only use the robot within the range of 4-40°C (39.2-104°F).
Unable to charge.
- If the dock is not receiving power, check that both ends of the power cable are properly connected.
- If the contact is poor, clean the charging contacts of the dock and the robot.
- Confirm that the dock indicator is on.
Slow chargingspeed.
- To maintain the battery life, the robot automatically reduces the charging speed when it is charged in an environment at a high or low temperature.
- Charging contacts dirty. Clean them with a dry cloth.
Unable to return to dock.
- There are too many obstacles near the dock. Move it to an open area.
- The robot is too far from the dock. Place it closer and retry
Unable to connect to WiFi.
- WiFi disabled. Reset the WiFi and try again.
- Poor WiFi signal. Move the robot to an area with good WiFi reception.
- Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
- Current device not supported. Find the supported models in the app.
- Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock Customer Service for help with troubleshooting.
No or little water during washing.
- Check whether there is water in the water tank and check the manual for instructions on how to correctly install the dustbin and water tank combo unit, mop cloth mount and mop cloth
Cleaning does not resume after recharging.
- Make sure that the robot is not in DND mode. DND mode will prevent auto top-up.
- If the robot is placed manually on the dock before it is recharged automatically, it will not be able to continue cleanup.
The robot cannot return to the dock after spot cleaning or when it has been moved manually.
- After spot cleaning or a significant position change, the robot will re-generate the map. If the dock is too far away, the robot may not be able to return for recharging and must be placed on the dock manually.
The robot begins to miss certain spots.
- The wall sensor or cliff sensors may be dirty. Clean them with a soft, dry cloth.
