Roborock Q7 Max Robot Vacuum User Manual
Safety Information
- For use only with roborock CDZ11RR, CDZ12RR, AED03LRR or AED04LRR.
- Place the cords from other appliances out of the area to be cleaned.
- Do not operate the vacuum in a room where an infant or child is sleeping.
- Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned.
- Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.
- Do not allow children to sit on the vacuum.
Battery and Charging
- Keep the charging dock away from heat (such as radiators).
- Do not wipe the charging contacts with wet cloth or wet hands.
- Turn the robot off and use original packaging for shipment.
- If placing the robot into storage, charge it fully and turn it off before placing it in a cool dry place. Recharge it at least every three months to prevent the battery over discharging.
FCC IC Statement
| Compliance Information | |
| Product Name | Robotic Vacuum Cleaner with Charging Dock |
| Product Model | Robotic Vacuum Cleaner Model: Q380RR Dock Charger Model: CDZ11RR or CDZ12RR Auto-Empty Dock Model: AED03LRR or AED04LRR |
|
Compliance Statement | This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. |
| Correspondence of the responsible party in USA | |
| Company | Roborock Technology Co. |
| Address | 108 West 13th Street, Wilmington, Delaware 19801. |
| support@roborock.com | |
Product Overview
Robot (Top View)
Power/Clean
- Press and hold to turn the robot on or off
- Press to start cleaning
Status Indicator Light
- White: Battery level ≥ 20%
- Red: Battery level < 20%
- Pulsing: Charging or starting up
- Flashing red: Error
Spot Clean/Child Lock
- Press to Spot clean
- Press and hold for 3 seconds to turn on/off the child lock
Dock
- Press to return to dock
Note
Press any button to stop the robot during cleaning or docking.
- A1-1—Bumper
- A1-2—LiDAR Sensor
- A1-3—Vertical Bumper
- A1-4—Dock Locator
Robot (Bottom View)
- A2-1—Wall Sensor
- A2-2—Cliff Sensors
- A2-3—Omni-Directional Wheel
- A2-4—Charging Contacts
- A2-5—Side Brush
- A2-6—Main Wheel
- A2-7—Main Brush
- A2-8—Main Brush Cover Latches
Robot (Upper Cover Open)
- A3-1—WiFi Indicator Light
- Off: WiFi disabled
- Flashing slowly: Waiting for connection
- Flashing quickly: Connecting
- Steady: WiFi connected
- A3-2—System Reset
- A3-3—Mop Cloth Mount
- A3-4—Air Vent
Dustbin and Water Tank Combo Unit
- A4-1—Water Tank Stopper
- A4-2—Water Filter
- A4-3—Washable Filter
A8 Mop Cloth
- A8-1—Mop Cloth
- A8-2—Hook and Loop Pads
Moisture-Proof Mat
Installation
Important Information
- Tidy cables and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot.
- When using the robot in a raised area, always use a secure physical barrier to prevent accidental falls that may result in personal injury or property damage.
Note
When using the robot for the first time, follow it throughout its whole cleaning route and watch for potential problems. The robot will be able to clean by itself in future uses.
Position the Charging Dock
Keep the charging dock on a level surface, flat against a wall. Connect the power cable to the charging dock and tidy cables from the floor. To ensure a better user experience of the mobile app, place the charging dock in an area with good WiFi coverage.
- B1-1 More than 0.5m (1.6ft)
- B1-2 More than 1.5m (4.9ft)
Notes:
- Allow at least 0.5m (1.6ft) of clearance on each side, and more than 1.5m (4.9ft) in front of the charging dock
- If the power cable hangs vertical to the ground, it may be caught by the robot, causing the charging dock to be disconnected
- The charging dock indicator is on when the charging dock is electrified, and off when the robot is charging.
- Do not place the charging dock in places that are directly exposed to sunlight, or block the location beacon. Otherwise the robot may not be able to automatically return to the charging dock.
Attach the Moisture-Proof Mat
After fixing the charging dock in place, use a dry cloth to clean the area where the Moisture-Proof Mat will be located. Tear off the double-sided tape at the bottom of the Moisture-Proof Mat, and stick the mat on the floor, as shown below
Notes:
- Always place the Moisture-Proof Mat on wooden floors.
- The Moisture-Proof Mat attaches best to smooth surfaces.
- When necessary, remove the double-sided adhesive tape slowly to reduce residue glue.
Power On and Charge the Robot
Press and hold 
the button to power on the robot. When the power light goes on, place it on the dock to charge. To maintain the performance of the high-performance lithium-ion rechargeable battery pack, keep the robot charged.
The robot may not turn on when the battery is low. In this case, place the robot directly onto the dock to charge
Mopping
To prevent excessive dirt buildup during first-time use, floors should be vacuumed at least three times before mopping.
B3-1—Remove the dustbin and water tank combo unit
Open the upper cover and take out the unit.
B3-2—Fill the water tank
Remove the water tank stopper, fill the tank with water, and close it tightly
Notes:
- To prevent corrosion or damage, only use the Roborock branded floor cleaner in the water tank.
- Do not use hot water as this may cause the tank to deform.
- When filling the water tank, tilt tank 30° to avoid wetting the filter.
B3-3—Reinstall the dustbin and water tank combo unit
Reinstall the unit. It will click in place
B3-4—Install the mop cloth mount
Wet the mop cloth and wring it until it stops dripping, then slide it along the mop cloth slot before sticking it firmly in place.
B3-5—Install the mop cloth mount
Slide the mount forwards along the bottom of robot until it clicks in place. Clean the mop cloth after 60 minutes of mopping to maintain water flow and cleaning quality.
B3-6—Remove the mop cloth mount
When the robot returns to the dock after cleaning, press the latches on both sides, and slide the mop cloth mount backwards to remove it.
Notes:
- Wash the mop cloth after each use, and regularly empty the water tank of unused water.
- Remove the mop cloth mount when not mopping.
Connect to the App
This robot supports both Roborock and Mi Home apps. Choose the one that best meets your needs.
Download App
Option 1: Search for “Roborock” in the App Store or Google Play or scan the QR code to download and install the app
Option 2: Search for “Mi Home” in the App Store or Google Play or scan the QR code to download and install the app.
Instructions
On/Off
Press and hold the button to turn on the robot. The power indicator will turn on and the robot will enter standby mode. Press and hold the button to turn off the robot and complete the cleaning cycle.
Starting Cleaning
Press the button to start cleaning. The robot will plan its cleaning route according to its scan of the room. It splits a room into zones, first draws out zone edges, and then fills the zone in a zigzag pattern. In doing so, the robot cleans all zones one by one, efficiently cleaning the house.
Notes:
- To allow the robot to automatically vacuum and return to the dock, start the robot from the dock. Do not move the dock during cleaning.
- Cleaning cannot start if the battery level is too low. Allow the robot to charge before starting cleanup.
- If cleaning is completed in less than 10 minutes, the area will be cleaned twice.
- If the battery runs low during the cleaning cycle, the robot will automatically return to the dock. After charging, the robot will resume where it left off.
- Before starting each mopping task, make sure that the mop cloth has been properly installed
Spot Cleaning
Press the button to start spot cleaning. Cleaning range: The robot cleans a 1.5 m (4.9 ft) x 1.5 m (4.9 ft) square area centered on itself.
DND Mode
The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use the app to disable the DND mode or modify the DND period. When DND mode is activated, the robot will not automatically resume cleanup, the power indicator light will dim, and the volume of the voice prompts will lower.
Charging
After cleaning, the robot will automatically return to the dock to charge. In Pause mode, press the button to send the robot back to the dock. The power indicator will pulse as the robot charges.
Error
If an error occurs, the power indicator will flash red and a voice alert will sound. See “Errors” for solutions.
Notes:
- The robot will go to sleep automatically if left in a malfunctioning state for over 10 minutes.
- Placing a malfunctioning robot on the dock manually will end the current cleanup.
System Reset
If the robot does not respond when a button is pressed or cannot be turned off, reset the system. Press the Reset button, and the robot will reset automatically. After resetting the system, scheduled cleaning, WiFi, etc. will be restored to factory settings.
App Features
Cleaning Map
- Multi-Map Management
- Real-Time Vacuum and Mop Route
- Map Zoning
- Map Editing
Custom Cleaning Modes
- Scheduled
- Selective Room
- Zone
- No-Go Zones & Invisible Wall
- Custom
- Carpet Boost
Cleaning Mode Switch
- Suction Power Levels
- Mop Intensity Levels
Robot Information
- Cleaning History
- Battery Level
- Care & Maintenance
More Features
- Firmware Update
- Volume Adjustment
- Language Selection
- Do Not Disturb mode
- Voice Assistant Support
Note:
Functions and details of the app may vary slightly due to the continuous app development and updates.
- C1-4—Main Brush Caps
- C1-5—Main Brush Bearing
- C1-6—Turn over the robot and press the latches to remove the main brush cover.
- C1-7—Pull out the main brush and remove the main brush bearing.
- C1-8—Rotate the main brush caps in the indicated unlock direction to remove the caps.
- C1-9—Remove any hair or dirt entangled around the main brush, reinstall the main brush and re-insert the brush cover, making sure to place the tabs in the slots.
- C1-10—Make sure that the main brush cover has been properly attached. When properly installed, all four tabs should be hidden.
Notes:
- Main brush should be wiped down with wet cloth and left to dry away from direct sunlight.
- Do not use corrosive cleaning fluids or disinfectants to clean the main brush.
Mop Cloth
Clean after each use and replace every 3-6 months Remove the mop cloth from mop cloth mount. Clean the mop cloth and air-dry it. A dirty mop will affect the mopping performance. Clean it before use.
Robot Sensors
Use a soft, dry cloth to wipe and clean all sensors, including:
- C7-1—Dock Locator
- C7-2—Wall Sensor
- C7-3—Four Cliff Sensors
Charging Contact Areas
Use a soft dry cloth to wipe the charging contacts on the charging dock and the robot.
Battery
The robot is equipped with a high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged during normal use. If the robot will be left unused for a long period, turn it off and charge it at least every three months to avoid battery damage caused by over-discharge.
Basic Parameters
Robot
- Model Q380RR
- 14.4V/5200mAh
- lithium-ion battery Battery
- Weight Approx. 3.7kg (8.16 lbs)
- Rated Input 20VDC 1.2A
- Charging Time < 6 hours
Charging Dock
- Model CDZ11RR or CDZ12RR
- Rated Power 28W
- Rated Input 100-240V~
- Rated Output 20VDC 1.2A
- Rated Frequency 50-60Hz
Errors
If an error occurs while the robot is cleaning, the power indicator will flash red quickly, and a voice alert will sound. Refer to the following table for troubleshooting.
- After resolving any of the following errors, relocate your robot and restart cleaning.
- After any sensor errors, clean the sensor and retry.
- If the battery is at an abnormal temperature, wait for it to return to normal before use.
- Error 1: LiDAR turret or laser blocked. Check for obstruction and retry.
- Error 2: Bumper stuck. Clean it and lightly tap to release it.
- Error 3: Wheels suspended. Move the robot and restart.
- Error 4: Cliff sensor error. Clean cliff sensors, move robot away from drops and restart.
- Error 5: Main brush jammed. Clean the main brush and bearings.
- Error 6: Side brush jammed. Remove and clean side brush.
- Error 7: Wheels jammed. Move the robot and restart.
- Error 8: Robot trapped. Clear obstacles surrounding robot.
- Error 9: No dustbin. Install dustbin and filter.
- Error 12: Low battery. Recharge and retry
- Error 13: Charging error. Clean charging contacts and retry.
- Error 14: Battery error.
- Error 16: Robot tilted. Move to level ground and restart.
- Error 17: Side brush error. Reset robot.
- Error 18: Fan error. Reset robot.
- Error 21: Vertical bumper pressed. Move robot and retry.
- Error 22: Dock locator error. Clean and retry .
- Error 23: Could not return to dock. Clean dock location beacon and retry.
- Error 26: Wall sensor dirty. Clean wall sensor. Filter blocked or wet. Clean, dry, and retry. No-go zone or Invisible Wall detected. Move robot from this area. Internal error. Reset the robot.
FAQs
Unable to power on.
- Battery low. Put the robot on the dock and charge it before use.
- Battery temperature too low or too high. Only use the robot within the range of 4-40°C (39.2-104°F).
Unable to charge.
- If the dock is not receiving power, check that both ends of the power cable are properly connected.
- If the contact is poor, clean the charging contacts of the dock and the robot.
- Confirm that the dock indicator is on.
Slow chargingspeed.
- To maintain the battery life, the robot automatically reduces the charging speed when it is charged in an environment at a high or low temperature.
- Charging contacts dirty. Clean them with a dry cloth.
Unable to return to dock.
- There are too many obstacles near the dock. Move it to an open area.
- The robot is too far from the dock. Place it closer and retry
Unable to connect to WiFi.
- WiFi disabled. Reset the WiFi and try again.
- Poor WiFi signal. Move the robot to an area with good WiFi reception.
- Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
- Current device not supported. Find the supported models in the app.
- Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock Customer Service for help with troubleshooting.
No or little water during washing.
- Check whether there is water in the water tank and check the manual for instructions on how to correctly install the dustbin and water tank combo unit, mop cloth mount and mop cloth
Cleaning does not resume after recharging.
- Make sure that the robot is not in DND mode. DND mode will prevent auto top-up.
- If the robot is placed manually on the dock before it is recharged automatically, it will not be able to continue cleanup.
The robot cannot return to the dock after spot cleaning or when it has been moved manually.
- After spot cleaning or a significant position change, the robot will re-generate the map. If the dock is too far away, the robot may not be able to return for recharging and must be placed on the dock manually.
The robot begins to miss certain spots.
- The wall sensor or cliff sensors may be dirty. Clean them with a soft, dry cloth.
