Yealink SIP T33G Classic Business IP Phone User Manual
INSTALLING YOUR YEALINK T33W PHONE
BACK OF THE PHONE
KEY:
GETTING TO KNOW YOUR YEALINK T33G SIP PHONE
POWER LED INDICATOR
The power LED indicator (above the display on the right hand side) provides call, message and the phone’s status.
Solid red The phone is initializing.
Fast-flashing red The phone is ringing.
Slow-flashing red There are new voicemail messages.
Solid red for .5 seconds and off for .3 seconds The phone entered power-saver mode.
LINE KEY LED
The Line Key LED (on the display where you see your Subscriber telephone number) indicators
Solid green The phone is in use.
Fast-flashing green The phone is ringing.
Slow-flashing green There is a call on hold.
Off The line is idle.
SCREEN + ICONS
The user screens and icon indicators help you navigate and understand the information on the phone’s status. There are four Idle screens.
FIRST IDLE SCREEN
MENU SCREEN
To access the Menu Screen, press the Menu Softkey. To access an item on the menu screen, scroll to the item and press the ENTER Softkey or the OK Key.
PLACING + ANSWERING CALLS
PLACE A CALL
- Internal: Enter EXTENSION number.
- External: Enter 1 and the 10-digit number.
- Lift Handset or press the Call Softkey. Or press the Speaker Key.
ANSWER A CALL
Phone rings, indicator flashes, available commands appear on the display.
- Lift Handset or press SPEAKER Key or press the ANSWER Softkey.
- TO QUIET A RINGING CALL: Press the SILENCE Softkey.
- TO SEND RINGING CALL TO VOICEMAIL: Press the REJECT Softkey.
- TO FORWARD TO ANOTHER SUBSCRIBER: Press the FORWARD
Softkey, enter the extension number and press FORWARD again.
PLACE AN INTERCOM CALL: Automatically bypasses ringing and opens the speaker of the party you are calling.
- Scroll to and Press the INTERCOM Key.
- Enter an intercom (extension) number.
- Lift Handset or press the SEND Softkey.
- Party will hear warning tone and their speaker is open for you to speak or announce.
- For privacy, their microphone is automatically muted (they must unmute to speak).
- If the called party is on another call, their phone will ring.
MANAGE MULTIPLE CALLS:
- PLACE A SECOND CALL: Press the Line Key, first call automatically holds and you hear dial tone, enter number.
- ANSWER A SECOND CALL: Hear Call Waiting Tone, caller ID of second call scrolls across the display (see below).
Once you place the first call on hold and answer the second call, the Softkeys will change to allow you to toggle between calls.
- Press the SWAP Softkey to toggle between calls.
NAVIGATING A CONNECTED CALL
SPEAKER: Press to make or answer any call without lifting the Handset.
- TO SWITCH TO SPEAKER FROM HEADSET/HANDSET: Press the SPEAKER Key, replace handset in cradle.
- TO RESUME PRIVACY: Lift Handset or Press the HEADSET Key.
- TO END SPEAKERPHONE CALL: Press the END CALL Softkey.
MUTE: Turns off your Microphone (Speaker, Handset + Headset) to allow you to speak privately. The caller cannot overhear office/background noise or conversations.
- TO USE: Press the MUTE Key. A mute symbol appears on the display, speak privately.
- TO RESUME CONVERSATION: Press the MUTE Key again.
HOLD: This is an exclusive hold to your telephone. No one else can retrieve it.
- TO HOLD A CALL: Press the HOLD Softkey or the HOLD Key on the phone.
- TO RETURN TO CALLER: Press the LINE Key or Press the RESUME Softkey or Press the HOLD Key again.
IN CALL SCREEN
TRANSFER
TRANSFER: Allows you to connect your call to someone else (with call on line)
Announced: Press the TRANSFER Softkey. The current call is automatically placed on hold. Enter the Number you are transferring to and press the SEND Softkey. Wait for the person to answer, announce the call.
- COMPLETE TRANSFER: Press the TRANSFER Softkey, call is connected, hang up.
- TO RETURN TO HELD CALL: Press the END CALL Softkey and then press the RESUME Softkey.
Blind Transfer: Press the TRANSFER Softkey. The current call is automatically placed on hold. Enter the Number and press the B TRANSFER Softkey.
TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone.
- Press the TRANSFER Softkey or press the TRANSFER key on the phone.
- The current call is automatically placed on hold.
- Dial *99 and enter the EXTENSION Number.
- Press the B TRANSFER Softkey immediately.
ADHOC CONFERENCE
ADHOC CONFERENCE allows you to do a multi-call conference (with call on line)
- Press the CONFERENCE Softkey. The first call automatically holds, listen for dial tone.
- Enter the second number (internal or external) and press the SEND Softkey.
IMPORTANT: Wait for answer and announce conference.
- Press the CONFERENCE Softkey again, all parties are connected.
ADDITIONAL CONFERENCE TOOLS
- Press the CONFERENCE Softkey to add additional parties.
NOTE: Depending on your system there are limitations to how many parties can be added.
- Press the HOLD Softkey to place all parties on hold.
- Press the MANAGE Softkey for more management tools. (See screenshot below).
- Press the MORE Softkey for additional commands. On the MORE Screen:
- To speak privately to one party, press the SPLIT Softkey.
This places all parties on hold. Highlight the party you wish speak privately with and press the RESUME Softkey.
CONFERENCE MANAGEMENT
When you press the MANAGE Softkey, the CONFERENCE MANAGE Screen is displayed.
- Scroll to the party you want to manage.
- Press the FAR MUTE Softkey to mute the highlighted party.
- Press the REMOVE Softkey to disconnect the highlighted party.
- Press the FAR HOLD Softkey to place the highlighted party on hold.
- Press the BACK Softkey to return to the previous screen.
This places all parties on hold. Highlight the party you wish speak privately with and press the RESUME Softkey.
CALL PARK
CALL PARK: Allows you to place a call on hold in the system and assign it to a Call Park Slot also referred to as an Orbit Code. The call can be retrieved from any telephone in the system by pressing the associated Call Park Slot Key. You will need to press the MORE Key to see the PARK Keys.
- TO PARK: With caller on line, press an available Park Key, Park Key will flash red, advise person of Call Park Number.
- TO RETRIEVE: Lift Handset, press the Applicable Park Key. You are now connected to the call.
- TO RETRIEVE ON SPEAKER: Press the Applicable Park Key.
NOTE: If parked call is not retrieved within a preprogrammed number of seconds, the call will “Callback” to the phone it was parked
from.
HISTORY LISTS + CONTACTS LISTS
HISTORY: Displays a list of the last calls PLACED, MISSED AND RECEIVED. You can use these lists to make calls or view caller information.
- TO USE: Press the HISTORY Softkey. The display shows all recent calls. The default list displayed is ALL Calls. Use the NAVIGATION Keys to scroll through the individual logs.
- TO CALL: Scroll to the number you wish to call and press the SEND Softkey.
- TO SEE CALL DETAILS: Press the OPTION Softkey and then select DETAIL.
- TO ADD TO YOUR CONTACTS: Press the OPTION Softkey and select ADD TO CONTACTS. Update any information and press the SAVE Softkey.
GETTING TO KNOW YOUR CONTACTS LISTS
NETWORK CONTACTS: The Network Contacts are located within the CONTACT Softkey. They are divided into three groups.
CONTACTS: All contacts programmed into your phone book by a system administrator or by you either in CommPortal, through the
Contacts Softkey or by saving from Call History Lists. These will import to your other Subscriber applications during the nightly reboot.
EXTENSIONS: All extensions in your business group.
MLHGS (MULTI-LINE HUNT GROUPS): If you are a member of a MLHG, the extensions will appear in this directory.
NOTE: The above Contacts can also be accessed through the DIRECTORY. The DIRECTORY is located on the MENU Screen.
- Press the BACK Softkey to return to the previous screen.
- Press the UPDATE Softkey to update contacts that were edited in CommPortal.
- Press the SEARCH Softkey to search for a contact.
- Press the ENTER Softkey to view the highlighted Contacts List.
- TO PROGRAM: Press the CONTACTS Softkey.
Scroll to and select the list you want to add the contact to.
Press the OPTION Softkey.
Scroll to and select ADD.
Enter the contact’s information. You can program multiple numbers in one entry.
When complete, press the SAVE Softkey. - TO SEARCH: Press the CONTACTS Softkey.
Tap SEARCH on the Contacts list you.
Begin spelling the name. Use the 0 as a space key. (As you enter letters, the system presents possible matches).
Highlight the name and press the CALL Softkey. - TO EDIT OR DELETE A CONTACT: Press the CONTACTS Softkey.
Scroll the CONTACTS list the contact is in.
Press the SEARCH Softkey.
Begin spelling the name. Use the 0 as a space key. (as you enter letters, the system presents
possible matches).
Highlight the name and press the OPTION Softkey.
Scroll to and select the action you want to complete.
Complete the action and Press the SAVE Softkey when applicable.
NOTE: You can also add and edit contacts from the CommPortal User Interface.
CONVENIENCE FEATURES
PAGING: Accesses telephone speakers to make an announcement
- TO USE: Lift Handset, press the PAGE Key, wait for tone, make announcement, press the END CALL Softkey, hang up.
GROUP PICK UP: Allows you to pick up another phone you hear ringing in your group (you must be programmed in a group by a System Administrator).
- TO USE: Hear another phone ringing in your pre-programmed group.
Press the PICK UP Key or dial *11 to connect a call.
DIRECTED PICK UP: Allows you to pick up a “specific” extension you hear ringing.
- TO USE: Hear another phone ringing that is not in your preprogrammed group.
Press the DIRECTED PICK UP Key or dial *12.
Enter the EXTENSION number you wish to pick up.
DO NOT DISTURB (DND): Stops all tones and ringing to your phone and sends all calls to voicemail.
- TO USE: Press the DND Softkey. Your line key icons turn red and a DND icon appears in the Status bar.
- TO EXIT: Press the DND Softkey.
CALL FORWARD: Forwards your phone to ring at a different number.
- TO USE: Press the MENU Softkey.
Scroll to and select the FEATURES Icon.
Scroll to and select CALL FORWARD.
Select Always Forward, Forward on Busy or Forward on No Answer and press the arrow next to OFF.
Enter the contact information in the Forward to field.
If you would like to be able to dial a code to activate and deactivate the same forward again, enter a code.
If you choose the NO ANSWER FORWARD option, choose the desired ring time to wait before forwarding.
Tap the three dots in the top right of the display.
When all information is complete press the SAVE Softkey.
NOTE: You can program features such as DND and Call Forward on available keys. See the CommPortal User Manual for more information.
HOT DESK: Allows you to log in/out of other telephones within your business group.
RINGS + INDICATORS
RINGS
Your telephone rings differently for different types of calls.
EXTERNAL: Two short rings repeated (a new external call or a transferred external call).
INTERNAL: Single ring repeated.
ADJUST RING VOLUME
You can adjust the volume while phone is ringing or idle. Leave handset in place Press the PLUS/MINUS VOLUME CONTROL Key to adjust the ring volume when your phone is idle.
RING TONES
You can select from several preprogrammed ring tones so that your phone rings differently than someone who sits near you. Ring Tones can be programmed through the CommPortal User Interface. Refer to the CommPortal User Manual at www.northland.net.
BASIC SETTINGS + FEATURES
The BASIC SETTINGS Icon on the MENU Screen consists of four areas of information: Status, Features, Basic Settings and Advanced Settings (see below). Most of these settings are self-explanatory. Settings covered in this guide are indicated with an *. For more information on other settings, please refer to the Yealink User Guide at https://support.yealink.com.
STATUS INDICATORS
STATUS BAR ICONS
The icons in the Status Bar help you easily get the current phone status, such as call and message status.
YOUR VOICEMAIL
VOICEMAIL: The voicemail system is voice prompted with easy to follow instructions and commands.
FIRST TIME VOICEMAIL SET UP
- Dial *99.
- Enter your 10 digit subscriber number and press #.
- Enter the EAS Pin that you were given by your System Administrator.
- Follow the audio instructions to create a password, record your name + record your personal greeting.
NOTE: The above steps can also be completed in CommPortal. This is an important part of identifying you in the system.
There are multiple greeting types available for you to choose from:
- PERSONAL GREETING: Plays to everyone that calls you
- EXTENDED ABSENCE: Plays when you will be away from your office or phone for meetings/vacation, etc.
You can turn off message acceptance when using the extended absence greeting.
- System will remind you extended absence greeting is playing.
- SYSTEM GENERATED: A synthesized greeting that’s set up to include your phone number or recorded name.
- BUSY: Plays when you have active calls on all available lines.
- OUT OF HOURS: Can be set to play outside of your normal business hours, weekends and holidays.
- FORWARDED TO VM: Plays when you have your phone set to forward to voicemail.
NOTES: Through the Self Service CommPortal, you are able to:
- Use a wizard to set up your voicemail for the first time.
- Record and change greetings.
- Choose your voicemail to email options.
- Change your login for voicemail so you’re not required to enter your mailbox and pin each time you press the VM Softkey.
LOG IN TO VOICEMAIL FROM ANY TELEPHONE
Log in to voicemail from any account phone or external phone to listen to message, work with personal greeting and other voicemail settings.
LOG IN FROM YOUR OWN PHONE (VISUAL VOICEMAIL):
- Press the VOICEMAIL (Envelope) Key.
- Messages are displayed on the screen.
- Press the BACK Softkey to return to the IDLE Screen.
- Press the SEND Softkey to call the party.
- Press the OPTION Softkey to see additional message options. (See below).
- Press the PLAY Softkey to listen to the message.
MESSAGE OPTIONS
- Select DETAIL to see the date, time and duration of the message and view other options such as CALL and DELETE Softkeys.
- Scroll to and select MARK AS NEW to keep the message as new after you have listened to it. If you have not listened to the message this option will read MARK AS READ.
- Scroll to and select ADD TO CONTACTS to add to your personal contacts list.
- Scroll to and select ADD TO METASWITCH CONTACTS to add to the Metaswitch Contacts list.
- Scroll to and select CALL VM to log into the voice prompted voicemail.
- Scroll to and select DELETE to delete the individual message.
- Scroll the and select DELETE ALL to delete all voicemail messages.
OPTIONS WHILE PLAYING A MESSAGE
- Press the PAUSE Softkey to pause the message.
- Press the SEND Softkey to call the party.
- Press the NEXT Softkey to go to the next message.
- Press the STOP Softkey to stop the message and return the MESSAGE Screen.
NOTE: Only onscreen options can be used when listening to your messages through the display.
To access more options you must log in using one of the methods below. See page 15 for additional options.
LOG IN FROM ANY EXTERNAL TELEPHONE:
- Dial: 315-671-0031
- Enter your 10 digit telephone number and press the # key
- Enter your pin and press the # key.
- Press 1 to listen to your messages.
LOG IN FROM ANY PHONE IN YOUR BUSINESS GROUP:
- Dial: *99
- Enter your 10 digit telephone number and press the # key
- Enter your pin and press the # key.
- Press 1 to listen to your messages.
YOUR VOICEMAIL
COMMON VOICEMAIL COMMANDS
Main Menu
- Listen to messages
- Send a message to another user
- Work with personal greetings
- Mailbox settings
- Work with Reminder Messages
- Access deleted messages
- Switch Account (log into another account)
- Access Help
- Exit Voicemail or return to previous menu
Listening to Messages
- Repeat
- Save
- Erase
- Reply
- Send a copy
- Increases message volume
- lows the message playback down
- Pause / Resume
- Speeds the message playback up
- Next Message
- Previous Message
- Skip backward 5 seconds
- Skip Forward 5 seconds
NOTES: Star (*) will always back you up to the previous menu Pound (#) will bypass a user’s personal greeting
ADDITIONAL VOICEMAIL SETTINGS
There are additional voicemail settings available in the main menu. Some settings are only available when you log in through a telephone. See page 14 for how to log in from any telephone. See the CommPortal User Guide for settings that are available through CommPortal.
WORK WITH GREETING SETTINGS
From the Main Menu, press 3 to work with Greetings. The following greeting settings are available.
Press 1 to work with the personal greeting
Press 2 to work with the extended absence greeting
Press 3 to choose a system generated greeting or to work with your recorded name
Press 5 to work with the greeting that plays when your phone is busy
Press 6 to work with your out of hours greeting (this allows to set a schedule for a greeting that plays outside
of your normal business hours). See also the CommPortal User Guide.
Press 9 to work with the greeting callers here when your phone is set to forward all calls to voicemail
WORK WITH TIMESAVER AND CONVENIENCE SETTINGS
From the Main Menu, press 4 to work with Settings. The following settings are available.
Press 1 to work with group lists – add / edit / delete group lists.
Press 2 to work with timesaver settings – turn autoplay on / off, work with Urgent Message settings and
change your message header and body settings.
Press 3 to work with Security – change the pin, set fast login or set skip pin.
Press 5 to work with Notifications – message waiting indicator, email notifications and phone notifications.
Press 6 for Additional Settings – Check the Operator number or turn Marketing broadcasts on / off.
Press 0 to hear helpful hints.
TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone.
- Tap TRANSFER, call automatically held
- Press *99 and enter EXTENSION Number
- Tap TRANSFER and then tap TRANSFER again immediately
LEAVE A MESSAGE FOR ANOTHER USER WITHOUT RINGING THE PHONE:
- Press *99
- Enter Extension Number and Press SPEAKER or tap AUDIO CALL.
REFRENCE LINK
