Poly Sync 10 – Personal Corded Speakerphone User Manual

Poly Sync 10 – Personal Corded Speakerphone User Manual

Controls and status lights

• Press to interact with Microsoft Teams (Teams model only, desktop application required)
• Volume down
• Mute / Hold
• Volume up
• Call
• LED bar

LEDs

• LED bar              What do lights mean
• Flashing green      Incoming call
• Solid green            In a call
• Solid red                Mute active
• Flashing red          Call on hold

Be safe
Please read the safety guide for important safety, charging, battery, and regulatory information before using your new device.

Setup

Corded setup
Connect the USB cable from the speakerphone to the USB port on your computer. NOTE Your speakerphone has a USB-A to USB-C adapter for easy connection to either type of port.

Load software
Download Poly Lens App to get the most out of your device. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/software.

• Enable features
• Change settings
• Configure call control for softphones
• Update device firmware
• Manage notifications and alerts
• Schedule health and wellness reminders

Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new features to your Poly device. Update your device using Poly Lens App. Download at poly.com/software.

Basics

Power
Plug the USB cable into your computer. The LED bar illuminates when powered on. NOTE Your speakerphone has a USB-A to USB-C adapter for easy connection to either type of port.

Answer or end a call
Press the Call

button to answer or end a call.

Make a call 
Dial using your softphone application.

Hold call

1. Press and hold the Mutebutton for 2 seconds to hold the call. The LED bar flashes red.
2. To resume the call, hold the Mutebutton for 2 seconds. The LED bar returns to solid green. NOTE The Callbutton is also equipped to hold calls. Press the Callbutton for 2 seconds to hold/resume the call.

Mute/Unmute
During an active call, press the Mutebutton to mute or unmute the microphones. Manage mute settings in Poly Lens App.

Launch Microsoft Teams (Teams model only)

Your device has a Teamsbutton to quickly view and use the Microsoft Teams desktop app. The Teams button pulses when you have a meeting or notification.

• When not on a call, tap the Teamsbutton to view Microsoft Teams app on your computer.
• When the Teams button LED pulses purple, tap to view your Teams notifications or meeting.

NOTE
Teams model and open Teams desktop application required. Teams mobile application is not supported. NOTE If your Teams button is not responsive, ensure your Poly device is the default audio device in Microsoft Teams settings.

Troubleshoot

(Teams model only) How do I interact with Microsoft Teams?

• Tap the Teamsbutton to quickly open and use Microsoft Teams.
• The team’s model is compatible with Microsoft Teams desktop app. Teams mobile app is not supported.

(Teams model only) When I tap the Teams button nothing happens.

• Your device is not set as the default audio input and output device in Microsoft Teams. Change settings in Microsoft Teams.

How do I manage my speakerphone using Poly software?

• Your speakerphone is supported by the Poly desktop application: Poly Lens Desktop App. Download: poly.com/software.

What’s in the box 

Plantronics, Inc. 

• 345 Encinal Street
• Santa Cruz, CA 95060
• United States

Plantronics B.V.

• Scorpius 171
• 2132 LR Hoofddorp
• Netherlands

© 2017 Plantronics, Inc. All rights reserved. Plantronics and Calisto are trademarks or registered trademarks of Plantronics, Inc. The Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics, Inc. is under license. Microsoft, Lync, Windows, and Windows XP are registered trademarks of Microsoft Corporation in the US and other countries. Patents US 5,210,791; Patents Pending 209576-06 (06.17)

REFERENCE LINK

https://www.poly.com/us/en/products/phones/sync/sync-10

DOWNLOAD LINK

Poly Sync 10 – Personal Corded Speakerphone User Manual