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Verizon Voicemail Service User Manual
Initializing Your Voicemail Service
The first time you use your mailbox, you must “personalize” it by using the following steps: (Voice prompts will guide you)
- Locate your Access Number at: www.verizon.com/support/smallbusiness/index.htm# (locate “Voicemail Access Number” under the Phone section).
- Dial your temporary password (which is either the last 4 or 7 digits of your phone number).
- Create a new password. When prompted, enter an easy-to-remember number consisting of 4 to 10 digits, then press the # key. The service will recite the password to you.
Press 1 to keep the new password
Press 2 to cancel and change it.
Your new password cannot be:- Your telephone (or mailbox) number (or the last four digits of your telephone number)
- Series of the same numbers (e.g., 33333)
- Sequential numbers (e.g., 23456)
- Record your name. When prompted, record your name, then press the # key. The service will recite your name.
Press 1 to keep the new name.
Press 2 to cancel and change it (See note below). - Record your greeting. When prompted, you have 30 seconds to record your greeting. When finished recording, press the # key. The service will recite your greeting.
Press 1 to keep the new greeting.
Press 2 to cancel and re-record it.
Your Voicemail is now customized and ready to take calls.
Note: For Business Voicemail Service in DC, DE, MD, NJ, PA, and VA, steps 4 and 5 are reversed.
Retrieving Your Voicemail Messages
- Dial your Access Number. When your call is answered, the service will recite your name as you recorded it.
- Dial your 4 to 10-digit password, The system tells you how many messages you have waiting and/or saved.
- To hear your messages, press 1 from the Main Menu.
When the message ends:
- Press 1 to play the message again.
- Press 2 to save the message.
- Press 3 to erase the message.
- Press 4 to reply to the message sender.
- Press 5 to forward a copy of the message and include your comments.
Anytime during the message, you can: - Press 6 to go to the end of the message (not available in DC, DE, MD, NJ, PA, and VA).
- Press 7 to rewind a few seconds. Repeat to go further back.
- Press 8 to pause the message for a brief period; press any key to restart.
- Press 9 to forward a few seconds. Repeat to go further forward. Press # to skip to the next message at any time. (Skip option is not available in NY/CT, MA, RI). See full user guides at: verizon.com/guides.
REFERENCE LINK
https://www.verizon.com/support/residential/homephone/calling-features/voicemail
