Savi® W745A
Multi Device Wireless Headset System
User Guide
Contents
Welcome 4 System Requirements 4 DECT Enhanced Security 4 DECT Information 4
What’s in the Box 6
Base and Headset Basics 7
Accessories (sold separately) 8
Customize Your Headset 9 Install the Headset Battery 9 Use the Fit Kit to Assemble Your Headset 9 Right Over-the-Ear Assembly 9 Left Over-the-Ear Assembly 9 Position Your Headset 10 Over-the-Head Assembly 11 Behind-the-Head Assembly 11
Charge Your Headset and Spare Battery 13 Charge Your Headset 13 Charge Spare Battery 13
Desk Phone: Connect and Call 14 Choose Desk Phone Setup 14 Make a Desk Phone Call 15
Mobile: Connect and Call 16
Computer: Connect and Call 17 Connect Your Computer 17 Place a Softphone Call 17 Position Your Base 17 Audio streaming 17
Headset Features 19 Headset Controls 19 Headset Power 19 Headset Battery Level 21 Mute your Headset During a Call 21 Adjust Your Headset Volume 21 Turn On/Off Headset LED 22 Out of Range Warning Tones 22
Base Features 23 Base Buttons 23 Base Subscription Button 23 Bluetooth Pairing Button 25
Daily Use 26 Incoming Calls 26 Outgoing Calls 26 Multi-Phone Status 28 Mobile Phone and Headset Audio 28 Combine Audio From Any Two Lines or Channels 28 Conference Up to Three Additional Headsets 28 Conferencing Additional Headsets and Security Levels 29
Advanced Use 30 Install Plantronics Hub 30 Start Hub 30 Hub Tabs 30 Hub Settings Options 31 Ring Tones and Volumes 33 Softphones and Media Players 33 Presence 34 Wireless 34 Advanced 35 Additional Device Management Tools 36
Troubleshooting 37 Headset 37 Desk Phone 38 Mobile 38 Softphone 38
Welcome
System Requirements
DECT Enhanced Security
Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi W745A Wireless Headset System which has a WO2A base and a WH500A headset.
Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.
Computer
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Supported Operating Systems: Windows Vista® Windows® 7, Windows® 8, 8.1
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Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or equivalent (Recommended)
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RAM: 96 MB (Minimum); 256 MB (Recommended)
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Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)
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Microsoft® Windows XP® Service Pack 3 (SP3) or later (Recommended) Microsoft Windows Vista Service Pack 1 (SP1) or later (Recommended)
Display
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At least 800 x 600, 256 colors
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1024 x 768 high color, 32-bit (Recommended)
Browser
• Internet Explorer® V10 or better must be on the user’s system (Required)
Plantronics is a member of the DECT Forum has fully adopted their recommendations for enhancements to security within all DECT products.
Plantronics DECT-based products now fully incorporate the latest recommendations on Enhanced Security from the DECT Forum and ETSI. These improvements cover registration, authentication, authorization and encryption procedures. Plantronics DECT products are now secure against all the known vulnerabilities that were highlighted by the public announcements of the Chaos Council in 2009.
Plantronics Savi 700 Series DECT products have been tested against and passed the DECT Forum security certification requirements and consequently have been granted ‘DECT Forum security’ logo certification.
Plantronics products using the new enhanced version of DECT that includes these security improvements are marked on the base with the DECT Forum security logo.
DECT Information
The enclosed DECT Standard wireless product uses restricted wireless radio frequencies which vary by country. DECT Standard devices are generally authorized for use in Europe, Australia and New Zealand. Use of this DECT Standard product in unauthorized countries is a violation of law, may disrupt telecommunications networks and devices, and can subject you to fines and penalties by regulatory agencies. For specific countries in which DECT Standard devices may be lawfully used, please consult: www.dect.org
What’s in the Box
Headset and battery Base, deluxe charging cradle and spare battery
Over-the-head headband Behind-the-head headband
Headset fit kit with earloops, eartips and foam sleeve
USB cable Telephone interface cable Power supply
Base and Headset Basics
Base
1 Power jack 8 Computer button
2 Handset Iifter jack 9 Mobile phone button
3 Telephone interface cable jack 10 Desk phone button
4 USB port 11 Bluetooth pairing button/LED
5 Desk phone speaking volume 12 Subscription button/LED
6 Desk phone configuration switch 13 Charging LED
7 Desk phone listening volume
Headset
1 Earloop 5 Battery
2 Eartip 6 Headset LED
3 Volume/Mute button 7 Microphone
4 Call control button
Accessories (sold separately)
1 Deluxe USB charging cable Charges an extra battery while charging your headset via a USB port.
2 Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off hook. Enables remote call control with your headset.
3 HL10™ lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.
Customize Your Headset
After you install the headset battery, choose one of the three headset wearing styles, over-the-ear, over-the-head or behind-the-head. Use the fit kit to assemble it and optimize the position of the microphone.
Install the Headset Battery Position the battery as shown on the headset and slide into position until the battery snaps into place.
NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.
Use the Fit Kit to Choose a headset wearing style and use the fit kit to assemble it over-the-ear, over-the-head or
Assemble Your Headset behind-the-head.
Right Over-the-Ear 1 Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it Assembly onto the headset. Rotate the earloop up 90°.
NOTE Ensure the earloop is flat against the headset before rotating.
2 Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach.
3 NOTE Ensure the large end of the eartip points to the microphone. To correctly position your headset, see Position Your Headset.
Left Over-the-Ear Assembly 1 Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it onto the headset. Rotate the earloop up 90°.
NOTE Ensure the earloop is flat against the headset before rotating.
2 Choose the size and style of eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach.
3 NOTE Ensure the large end of the eartip points to the microphone. To correctly position your headset, see Position Your Headset.
Position Your Headset When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset.
1 Slide the headset over and behind your ear and fit the eartip into your ear.
2 Holding the base of the headset, push it in and back towards your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.
Over-the-Head Assembly 1 Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband.
2 Rotate the headset up. The headband can be worn on the right or left side.
Behind-the-Head Assembly
2 Choose the size and style of the eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the eartip points to the microphone.
To position your headset correctly, first slide the stem of the headband so the headset fits comfortably.
With a finger on the headset indicator light, push in until the microphone rests as close to your cheek as possible without touching.
Charge Your Headset and Spare Battery
Charge Your Headset 1
Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base.
2 Plug one end of power supply into power jack on back of the base and other end into working power outlet.
3 Place the headset in the charge cradle. The headset charging LED flashes green when charging the headset and turns solid green when the headset is fully charged.The headset and battery charging LEDs flash green when charging the headset and battery. The charging LEDs turn solid green, independently of each other, when the respective headset or battery is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.
1 Headset charging LED 2 Spare battery charging LED NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.
Charge Spare Battery The spare battery ships in the compartment on the side of the charge cradle. When the base is powered the battery charges. While charging the charge LED flashes green and turns to solid green once charged.
NOTE You can replace the headset battery with the spare battery even during active calls.
Desk Phone: Connect and Call
Choose Desk Phone Choose a desk phone setup A,Bor C and connect cables. Setup
A Desk phone (standard)
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Connect one end of the telephone interface cable to the back of the base
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Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box.
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Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone.
NOTE If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.
B Desk phone + HL10 lifter (sold separately)
See the user guide at plantronics.com/accessories for details.
C Desk phone + EHS cable (sold separately)
See the user guide at plantronics.com/accessories for details.
Make a Desk Phone Call 1 While wearing headset, short press base desk phone button.
NOTE If you don’t have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call.
2 If you do not hear a dial tone, open side panel and adjust middle configuration switch A-G until you do. Default setting A works for majority of desk phones.
3 Dial test call from desk phone. 4 End call by pressing headset call control button.
Mobile: Connect and Call
Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. Following are instructions for pairing your mobile phone to the base.
1 Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again.
2 Place Bluetooth mobile phone into search mode. Select SAVI 7xx from the list of found devices.
3 If prompted by mobile phone, type 0000 as passcode. Bluetooth indicator LED on base will turn solid blue when base has an active connection with mobile phone.
4 While wearing headset, short press base mobile button.
5 Dial test call from mobile phone. 6 End call by pressing headset call control button.
Computer: Connect and Call
Connect Your Computer 1
2 Load the Plantronics software by visiting plantronics.com/us/support/software-downloads/ and click on the download button. For a list of compatible softphones, visit plantronics.com/us/support/software-downloads/
Place a Softphone Call 1 While wearing your headset, short press the base computer button.
2 Dial a call from your computer softphone. 3 End the call by pressing the headset call control button.
Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.
Audio streaming Savi 700 series supports Bluetooth A2DP audio streaming and playback of media-based
content for listening on all Savi 700 series headsets. To listen to steaming media, follow these
steps:
1 Assure your A2DP compatible mobile phone is paired to the Savi base per instructions above.
2 Begin playing media from desired application on your mobile phone.
3 While wearing the headset, press base mobile button to play audio on headset.
4 If media does not begin playing, assure “Savi 7xx” is selected from your list of connected Bluetooth devices.
5 To stop media playing, press the base mobile button again.
Headset Features
Headset Controls Now that you’ve assembled your headset, installed the software and connected your phones, read this section to learn about the headset features, how to use the controls and more.
1 Volume/Mute button
Decrease the volume Press the volume button down Increase the volume Press the volume button up Mute/unmute a call To mute/unmute the headset, press the volume/mute button in Flash between calls During a call, long press the volume button up or down for 1.5 seconds
2 Call button
Place, answer, end a call Short press the call control button 3 Headset LED Flashes white when in use
CAUTION For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit plantronics.com/healthandsafety.
Change Volume Orientation
Savi 740/745 headsets ship by default in the right ear wearing configuration. If worn on the left ear, volume controls will be reversed. To orient the volume controls for the left ear configuration, follow these steps:
1 With the headset docked in the base, push the volume button in the direction you wish to be Volume Up.
2 Hold for 3 seconds until the headset LED triple blinks indicating volume orientation has been changed successfully.
Headset Power If the headset battery is installed and charged, the headset is automatically on. The headset does not have an on/off button. If you won’t be using the headset for a long period of time and the headset will not be in the charging cradle, place the headset in sleep mode or remove the battery.
Place the Headset in Sleep Mode
Placing the headset in sleep mode with a fully charged battery will provide up to 50 hours of
standby time.
1 While the headset is idle, press the call button for three seconds until you see the headset flash white twice.
2 To wake the headset, press the call button again until you see two white flashes or hear three high tones.
Battery Storage Time
If you remove a fully charged battery from the headset, it will provide up to 75 days of battery storage time, stored under normal conditions.
Talk Time
With a single full charge, the headset will provide up to 7 hours of continual talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a long distance from the base. You can replace the battery mid-call, without losing the call, as long as a charged battery is reattached within 5 minutes. This allows for unlimited talk time.
Power consumption
Once the headset battery is fully charged the product enters a networked standby mode. The period of time taken to enter this mode depends on how long the battery takes to fully charge. In a networked standby mode the product consumes 2.0 Watts.
The wireless network port(s) of this product are designed to be always active.
Replace your headset battery
The spare headset battery is located in a battery compartment on the side of the charging cradle. Because the battery is hot-swappable, you won’t lose a call if you replace the battery within five minutes.
Open the battery compartment door on the side of the charging cradle and remove the battery.
Disconnect the battery from the headset.
Slide the charged battery onto the headset until you hear a click.
Charge the used battery by placing it in the battery compartment and closing the door. The spare battery charging LED will flash green until the battery is charged and will remain solid green when fully charged.
Headset Battery Level
Low Battery Warning
If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately or swap out the low battery with a fully-charged battery.
If you are not on a call and press the call button, you will hear three low tones if the battery is critically low. You should recharge the headset immediately or swap out the low battery with a fully-charged battery.
Headset Battery Status
There are two ways to determine your headset battery status.
View System Tray Icon
With Plantronics software installed, a headset icon will appear in your system tray, displaying battery status. A warning will be issued if your headset’s battery is critically low.
Use the Base
When the system is idle, short press the base subscription button once to get feedback on the headset battery level. The computer, mobile and desk phone button LEDs will light up, indicating your headset battery level.
Headset Battery Level Computer Button LED Mobile Button LED on Desk Phone Button on base base LED on base
75–100%
50–75%
25–50%
0–25%
Mute your Headset During a Call To mute/unmute a call, press the volume button in. When mute is activated, the base button will be solid red and you will hear three high tones (you will still be able to hear the caller). These tones will repeat every 60 seconds while mute is active. When unmuted, you will hear three low tones.
Adjust Your Headset Volume Fine-tune your headset volume by pressing the volume/mute button up (increase) or down (decrease) if you wear your headset on the right. If you wear it on the left, it’s opposite: press down to increase the volume and up to decrease the volume.
Make general volume adjustments for the desk phone with the base volume dials.
Turn On/Off Headset LED
Out of Range Warning Tones
For computer volume adjustments, use your softphone application controls or your computer’s audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone.
NOTE You can quickly access your system’s control panel by using the link in the Plantronics Control Panel on the Preferences Tab.
For Windows Vista and Windows 7 systems
Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sound > Playback. Click “OK” to confirm your change.
For Windows XP systems
Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sounds and Audio Devices > Audio tab > Sound Playback. Click OK to confirm changes.
The headset LED will flash when you are on a call or the headset is in use. The LED can be turned off.
When you are not on a call, press the headset volume down button for three seconds until the headset flashes white twice to toggle the LED on or off.
If you are on a call and go out of the operating range, you will hear three low tones. You will hear a single mid tone when you are back in range.
If you stay out of range, active calls will be suspended. Calls will be re-established when you walk back into range. If you remain out of range for more than 5 minutes, the system will drop the call.
If you are not on a call and go out of the operating range and press the call button, you will hear a single tone for the button press and three low tones for the failure to make a link.
Base Features
Base Buttons
Base Subscription Button
This section describes the base, its buttons and their functions.
Basics
When you press on a base button, you are opening a phone line/audio channel. Depending on the circumstances, you won’t necessarily hear a dial tone until you’ve dialed from your phone. The base buttons allow you to switch to a different phone line/audio channel.
Change your default outbound line
This feature sets the preferred outbound line when the headset call control button is pushed while all lines are idle.
With the system idle, you can change your default outbound line by pressing the desired outbound base button until it flashes green four times.
You can also change the default outbound line using the Plantronics Hub by going to Start > Programs > Plantronics > Plantronics Hub> Settings > General > Default Phone Line.
The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset (base subscription button is red), the units can be subscribed to each other by the following methods.
The subscription button is the silver trim with four dots on the front of the base.
Automatic secure subscription
With your system idle, docking a new headset will automatically subscribe it to the base, making it the primary headset. The base subscription LED will blink green/red during subscription mode and remain green when the new subscription is established.
Manual secure subscription
With your system idle and your headset docked, double press the subscription button on the base. The subscription light will flash red and green. When the subscription light on the base becomes solid green, the headset and base are subscribed to one another.
Manual over-the-air subscription
1 With your system idle and your headset undocked, double press the subscription button on the base. The subscription light will flash green and red.
2 Press the volume up button on the headset for three seconds until the headset LED turns solid white. When the subscription light on the base remains solid green, the headset and base are subscribed to one another. NOTE If the base subscription LED goes solid red, after flashing red/green, the subscription attempt has failed and should be repeated.
End Subscription
If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription light will be solid red for four seconds and then go to its previous state.
Subscription and Security Levels
Your Savi 700 Series headset system (v28 or later) supports DECT Forum recommendations for “Enhanced Security”. Products with Enhanced Security are marked with the DECT Forum security logo on the base.
Both your headset and headset base are compatible with older (prior to v28) headset bases and headsets supporting older versions of DECT. Below is helpful information if you plan to use Enhanced Security and older DECT components together.
If your Enhanced Security headset or headset base is subscribed with an older headset or headset base, the resulting security level for the mixed headset and base combination will be set to the level of the older headset for all calls. This is because older system components are not able to support Enhanced Security.
All subscription details above apply when subscribing an Enhanced Security headset to an older base, or visa versa, however there are unique system alerts indicating that the system is changing the security level from Enhanced Security to the older version of security.
If an older headset is subscribed to an Enhanced Security Base:
• The subscription LED (lower left) will flash GREEN 3 times followed by YELLOW 2 times. This flash pattern repeats 2 times.
If an Enhanced Security headset is subscribed to an older base:
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The Enhanced Security headset will play a security notification tone.
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The mono-colored LED on the headset will flash 3 times, then 2 times. This flash pattern is repeated 2 times.
Disabling Over-the-Air Subscription
The Savi system ships with the over-the-air subscription enabled. In a multi-shift environment, you may want to disable this mode of subscription. You can enable/disable over-the-air subscription with the base subscription button or with the Plantronics Hub.
While your system is idle, hold the subscription button and the PC phone button down simultaneously until the PC phone button LED flashes. It will flash red for 4 seconds when over-the-air subscription has been disabled or green for 4 seconds when enabled.
You can also enable/disable over-the-air subscription with the Plantronics Hub. Go to Start > Programs > Plantronics > Plantronics Hub > Settings > Wireless > Over-the-Air-Subscription.
Bluetooth Pairing Button
Base Subscription Button LED
Base Subscription LED Base Status
Flashes green and red Primary headset subscription mode
Solid green Primary headset subscribed to base
Solid yellow Active conference call with guest headsets
Solid red No headset subscribed
Flashes green 3X, the yellow 2X Security level changed from enhanced to standard
Set the Range
Changing the range can help with desk phone/PC audio quality, improve user density or restrict range of users.
You can change the range using the subscription button on the base. With the system idle, press the subscription and desk phone buttons for three seconds. The desk phone button will flash green for high range. If you press the subscription button again for three seconds, the desk phone button will flash yellow for medium range. If you press the subscription button again for three seconds, the desk phone button will flash red for low range.
Setting Range
High up to 350 ft.
Medium up to 150 ft.
Low up to 50 ft.
You can also set the range using the Plantronics Hub. Go to Start > Programs > Plantronics > Plantronics Hub> Settings > Wireless > Range.
Auto Connect Feature
Once you have paired and connected your mobile phone to the base, the base will automatically connect to it when you are in range of your base.
You can manually disconnect your mobile phone from the base by short pressing the base Bluetooth pairing button when it is solid blue. However if you do this, you must manually reestablish a connection with your mobile phone by pressing the base Bluetooth button again, before the auto connection feature will resume.
You may customize this feature by using the Plantronics Hub by going to Start > Programs > Plantronics > Plantronics Hub > Settings > Wireless > Auto Connect to Mobile Phone.
Daily Use
Incoming Calls
Outgoing Calls
Answer a Call
The easiest way to answer an incoming call from the desk phone, mobile phone, or computer is to press the headset call button when you hear an incoming call.
Alternatively, you can answer an incoming call by pressing the base button for the line that is ringing.
NOTE If you don’t have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call.
NOTE Remote answer/end capability for the PC is a software feature and dependent on a compatible softphone. If you do not install the software or don’t have a compatible softphone, you will need to press the headset call button first then answer the call using the softphone application. Visit plantronics.com/software for more information.
Answer a Second Incoming Call With Your Headset
If you are on a call and a second call comes in from one of the other devices, you can flash (answer) to the second call by pressing the headset volume button up or down for 1.5 seconds. This will put the first call on hold while answering the incoming call. You can flash to answer multiple incoming calls from the PC, however only one call is supported at any given time on the mobile phone or desk phone. You will need to manage multiple calls on the desk phone or mobile phone on the devices themselves.
Answer a Call While Listening to Music or Audio
To answer a call while listening to music or audio, press the headset call button (or base computer button) to answer the incoming call. When the call is complete you many need to restart your media player application.
If Plantronics Software is installed and running you may experience enhanced behavior: When listening to music or audio on a supported media player and a call comes is received, the system can pause the music when you answer your call and resume the music when your call is over. The Media Player Action on incoming call settings are defined in the setting tab under “Softphone of Plantronics Hub software.”
Answer a Call with Your Mobile Phone
If you answer an incoming mobile call using the answer button on the mobile phone, the audio will remain in the phone. If you answer an incoming call using the headset or base, the audio will be in the headset.
Reject a Mobile Call
When you receive an incoming mobile phone call, the mobile button on the base will flash green. To reject the call, hold the base mobile button down for 3 seconds.
Place a desk phone call
1 While wearing your headset, short press the base desk phone button.
NOTE If you don’t have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call.
2 Dial a call using your desk phone. 3 To end the call, press the headset call button and hang up the handset.
Alternatively, you can place an outgoing call by pressing your headset call control button, then dialing from your desk phone if the deskphone is the default line.
Place a mobile phone call
While wearing your headset, short press the base mobile button.
NOTE If you place the mobile phone call without pressing the base mobile button first, the audio will stay on the mobile phone. If you would like to transfer the audio to your headset, short press the mobile base button.
2 Dial a call from your mobile phone. 3 End the call by pressing the headset call control button.
Hands-free dialing
To enable hands-free dialing, install the Plantronics software. Once installed, go to Start > Programs > Plantronics > Plantronics Hub > Settings > Wireless > Initiate Mobile voice commands. For hands-free dialing, initiate the mobile call from the base by pressing the base mobile button. Your mobile phone will prompt you for voice commands. Alternatively, you can dial a number from your mobile phone and then press the base mobile button to move the audio to the headset.
Place a Softphone Call
While wearing your headset, short press the base computer button.
2 Dial a call from your computer softphone. 3 End the call by pressing the headset call control button.
Multi-Phone Status
Mobile Phone and Headset Audio
Combine Audio From Any Two Lines or Channels
Conference Up to Three Additional Headsets
Softphone Compatibility
Call control from the headset is available for compatible softphones with no additional steps by the user except Skype™. For a list of compatible softphones visit plantronics.com/us/support/software-downloads/ . For Skype support, follow the steps below.
Skype will display the following message while installing the Plantronics software:
“PlantronicsURE.exe wants to use Skype”. Choose “Allow Access” to connect.
NOTE You can also check your headset Skype connection status by going to Skype and checking the Tools > Options > Advanced > Advanced Settings > ”Manage Other Programs Access” setting.
Multi-Phone Status (MPS) is supported for Microsoft Lync/Office Communicator and Skype. When a call is placed or received on your deskphone or mobile phone that is paired to a Plantronics Bluetooth headset, your presence in Microsoft Lync/Office Communicator and Skype will be automatically updated to reflect a busy status. When your call is terminated, your presence will return to its previous state.
If you answer an incoming mobile call using the answer button on the mobile phone, the audio will remain in the phone. If you answer an incoming call using the headset or base, the audio will be in the headset.
If the mobile phone audio is in the mobile phone, you can move the audio to the headset by short pressing the base mobile button when the LED is off. To move the mobile phone audio from the headset back to the mobile phone, hold the base mobile button for 3 seconds until the solid green LED turns off. The audio will be pushed back to the mobile phone.
You can combine the audio of any two devices by simultaneously holding the base buttons of any two of the three base buttons until the LEDs become solid green. This is useful as a mini-teleconference call.
While on a call you can subscribe up to three additional headsets to your base for conferencing.
Join a conference call
1 While the base has an active link, place the guest headset into primary user’s charge cradle (this connects the headset to the base). When the base subscription light stops flashing green and yellow and remains yellow, the primary headset/user will hear a tone indicating a guest wishes to join the call.
2 Press the primary user’s call button to accept the guest headset within ten seconds. Otherwise the request is terminated and the guest will hear an error tone in their headset. NOTE To connect a guest headset that is of different variety than the primary headset, short press the base subscription button while the base has an active link. Next, press the guest headset volume up button until the indicator light turns on. When the base subscription LED stops flashing green and yellow and remains solid yellow, the request to join will be heard in the primary user’s headset and the primary user will have to press their call button within 10 seconds to accept the guest .
Exit a conference call
Guests headsets can remain as guests through multiple calls.
To remove a guest headset, press the guest headset’s call button or dock the primary user’s headset in the charge cradle. A single tone in the master headset will be heard as each guest leaves the call.
View guest headsets
As you add headsets to the base, an additional headset icon will appear in the Plantronics Hub screen with a number from 1 to 3 indicating the number of additional headset subscribed to the
Conferencing Additional Headsets and Security Levels
base. The first headset is the primary user’s headset and the number inside the next headset is the number of guest headsets subscribed to the base. The following example shows one primary headset with 2 guest headsets conferenced in.
Your Savi 700 Series headset system (v28 or later) supports DECT Forum recommendations for Enhanced Security. Products with Enhanced Security are marked with the DECT Forum security logo on the base.
Both your headset and headset base are compatible with older (prior to v28) headset bases and headsets supporting older versions of DECT. Below is helpful information if you plan to use Enhanced Security and older DECT components together.
If your Enhanced Security headset or headset base is conferenced with an older headset or headset base the resulting security level for the mixed headset and base combination will be set to the level of the older version of DECT for all calls. This is because older system components are not able to support Enhanced Security.
All subscription details above apply when conferencing an Enhanced Security headset to an older base, or visa versa, however there are unique system alerts indicating that the system is changing the security level from Enhanced Security to the older version of security.
If an older headset is subscribed to an Enhanced Security Base:
• The subscription LED (lower left) will flash GREEN 3 times followed by YELLOW 2 times. This flash pattern repeats 2 times.
If an Enhanced Security headset is subscribed to an older base:
•
The Enhanced Security headset will play a security notification tone.
•
The mono-colored LED on the headset will flash 3 times, then 2 times. This flash pattern is repeated 2 times.
Advanced Use
Install Plantronics Hub
Start Hub Hub Tabs
Plantronics Hub resides on your computer system and allows you to customize your settings and get visible status of your Plantronics audio device on your desktop. Plantronics Hub provides users with an easy way to change device and software settings and install software and firmware updates.
This section provides information specific to Savi 700 Series products, with an emphasis on covering all of the available settings for your Savi 700 headset system.
Plantronics Hub has its own comprehensive Plantronics Hub User Guide which can be found:www.plantronics.com/us/product/plantronics-hub-desktop/#support .
To access the Plantronics Hub, load Plantronics software by visiting plantronics.com/us/support/software-downloads/ and click on download button.
To start Hub, click Start > Programs > Plantronics > Hub
When you first start Plantronics Hub the About Tab will be displayed. If you have at least one Plantronics device connected to your computer using a USB connector you will see an image of your device along with some information about that device. You will also see tabs across the top of the application that read “About”, “Updates”, “Settings”, and “Help” which are described below.
About Tab
Provides information about your connected device or devices; switch between devices or set primary device (pull down menu, upper left, appears when multiple devices present).
Updates tab
Check for device firmware and Hub software updates; get information about updates when available, install as necessary
Settings tab
Configure available settings for your device or devices, Hub software
Help tab
Support, contact, and troubleshooting information and resources
Hub Settings Options Feature Settings Default
General (software) Ring location Headset, Headset/PC Headset only
Maintain Headset to PC Radio Link Active Only During Call/ Always Active Active Only During Call
Software Log Level Detail Low/Med/High/Verbose Low
Metrics Collection to Help Improve Hub Off/On On
General (Savi 700 Series) Default Phone Line Deskphone/PC/Mobile PC
Auto Answer Off / On Off
MS OC Lync Dial Tone Off / On Off
Audio Sensing Off / On Off
Second Inbound Call Ring Continuously/Ring Once/Ignore Ring Continuously
Mute Reminder Volume Default Volume/Low Volume /Off Off
Ring Location
This feature gives you the option to have the PC ringtone played on both the headset as well as the PC speaker.
When this feature is selected, the PC ringtone will be heard on both the PC speaker as well as the headset.
When this feature is not selected, the PC ringtone will only be heard on either the headset or the PC speaker based on how the PC audio has been set up.
Maintain Headset to PC Link
This feature forces the radio link to the PC to stay active even after the call has ended. This can eliminate the need to re-establish the radio link when switching between PC audio applications.
Software Log Level Detail
Adjust the level of detail captured in log files.
Metrics Collection to Help Improve Hub
When selected, this will allow Plantronics to collect data on feature usage pattern. This information will only be used by Plantronics to improve the quality of our future software and hardware products.
Default Phone Line for Outbound Calls
Set the preferred phone line for outbound calls when you press the headset call control button. To change the default outbound line with the base see Change your default outbound line.
Auto Answer
When enabled, this feature will configure your headset to automatically answer a call when it is removed from the charge cradle.
Microsoft Office Communicator/Lync Dial Tone
This feature enables/disables mobile phone voice commands for hands-free dialing with your mobile phone. When this is enabled, you will be prompted for voice commands by your mobile phone when a call is initiated with the base mobile button. This feature requires mobile phone support for voice commands.
If this feature is selected, when a PC radio link is established, Microsoft Office Communicator/ Lync will assume the user is trying to place a VoIP call and provide a dial tone.
If this feature is not selected, when a PC radio link is established, Microsoft Office Communicator/Lync will sit idle.
Audio Sensing
Audio Sensing is a special feature supported by Plantronics wireless devices that can detect an audio signal at the USB port and automatically establish the radio link between the base and the wireless headset without the user having to press the call control button. When the Configure Lync Dial Tone parameter is set to On, every time the user presses the call control button, the Lync dial tone will be heard (assuming the user wants to make a softphone call). However, the user may have pressed the call control button to listen to PC music, etc., and does not want to hear the dial tone. In this case, if the user sets the Audio Sensing parameter to On, the radio link will be established automatically when any PC audio is detected at the USB port, thus eliminating the need for the user to press the call control button.
Second Inbound Call
When you are on a call and a second call comes in, this feature enables you to control the ring behavior for the second call. The options are for the call to Ring Continuously until answered (default), for the call to Ring Once and then be silent until answered, or for the call to be ignored completely if Ignore Ring is selected.
Mute Reminder Volume
Controls the volume of the tone to remind you your microphone is muted, or turn the mute tone off.
Ring Tones and Volumes Feature Settings Default
Desk Phone ringtone Tone 1/Tone 2/Tone 3 Default/Low/Off Tone 1 Default volume
Mobile Phone ringtone Standard/Low/Off Tone 1/Tone 2/Tone 3 Default/Low/Off Tone 2 Default volume
PC ringtone Tone 1/Tone 2/Tone 3 Default/Low/Off Tone 3 Default volume
System tone Default/Low/Off Default volume
Wearing Preference for Volume Control NOTE For Savi 740/745 models only No change/Left ear/ Right ear No change
Softphones and Media Players
Desk Phone Ringtone
Select the ringtone and volume that your hear when your deskphone rings.
Mobile Phone Ringtone
Select the ringtone and volume that your hear when your mobile phone rings.
PC Ringtone
Select the ringtone and volume that your hear when your PC softphone rings.
System Tone
Sets the volume of your computer’s system tones.
Wearing Preference (enabled for Savi 740/745 only)
Volume controls are oriented up/down for right-ear wearing; when switched to left-ear wearing the volume controls will be reversed. This setting allows for the reversal of the up/ down volume orientation for left-ear wearing.
Feature Settings Default
Media Player Action on Incoming Call Pause and Resume/No Action Pause and Resume
Selected Softphones Selected/Deselected All selected
PC ringtone Selected/Deselected All selected
Media Player Action on Incoming Call
Defines action for your media player when listening to media and an incoming call is received.
Selected Softphones
Defines which softphones are enabled for Hub interoperability. Avaya one-X Communicator, Avaya one-X Agent, Avaya IP Softphone, Avaya IP Agent, Cisco IP Communicator, Cisco UC Clients (CSF), NEC SP350, Cisco WebEx.
Selected Media Players
Defines which media players are enabled for Hub interoperability. Winamp, Windows Media Player, iTunes.
Presence
Feature Settings Default
Auto Update my Presence (MS OC/ Off/On Off Lync, Skype
Auto Update my Presence for Microsoft OC/Lync and Skype
Update your Microsoft Office Communicator / Lync and Skype presence status when you are on a phone call with your mobile phone, deskphone, or Plantronics supported softphone. Plantronics plugin for Lync must also be installed for this feature to work.
Wireless
Feature Settings Default
Auto Connect to Mobile Off/On On Phone
Auto Connect Off/On On
Bluetooth Enabled Off/On On
Over the Air Off/On On Subscription
Initiate Mobile Voice Off/On Off Commands
Range Low/Med/High High
PC audio Bandwidth Narrowband/Wideband
Narrowband
Desk phone Audio Narrowband/Wideband
Narrowband
Bandwidth
Streaming Audio Off/On On
Auto-Connect to Mobile Phone
Automatically reconnect the Savi base to your paired mobile phone when the phone comes within range of the base unit.
Bluetooth Enabled
Connect wirelessly to and pair with your mobile phone. When disabled, your headset will not be able to connect to your mobile phone wirelessly.
Over the Air Subscription
This feature allows a headset to be subscribed to the base without physically docking the headset. It is required when conferencing multiple models of Plantronics headsets.
For more on subscription, see Base Subscription Buttons. For more on headset guest conferencing, see Conference Up to Three Additional Headsets.
Initiate Mobile Voice Commands
Sets whether or not you can put a paired mobile phone in voice command mode by pressing the mobile phone button on the base.
Range
Changing the range can help with desk phone/PC audio quality, improve user density or restrict range of users. To change the range with the base see Setting the Range.
Setting Range
High up to 350 ft.
Medium up to 150 ft.
Low up to 50 ft.
PC Audio Bandwidth
Wideband audio delivers heightened speech clarity and life-like fidelity, but consumes more battery power, resulting in reduced talk time.
Desk phone Audio Bandwidth
Wideband audio delivers heightened speech clarity and life-like fidelity, but consumes more battery power, resulting in reduced talk time.
Streaming Audio
Stream music, podcasts, and other types of audio to your headset. If you are not streaming audio to your headset, disable this feature to conserve battery life.
Advanced
Feature Settings Default
Anti-Startle (Plantronics Enhanced Off/On Off
Anti-Startle (G616) Off/On Off
Audio Limiting Off/80dB/85dB Off
Hours on phone per day Off/2/4/6/8 Off
Anti-Startle (Plantronics Enhanced)
Plantronics enhanced anti-startle goes beyond G616, and provides advanced hearing protection against sudden loud sounds. When Anti-Startle is SELECTED, the system identifies and eliminates sudden loud sounds and rapidly reduces them to a comfortable level. When Anti-startle is NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.
Additional Device Management Tools
Anti-Startle (G616)
G616 Acoustic Limiting provides additional hearing protection against acoustic shock. When G616 Acoustic Limiting is SELECTED, the system provides additional acoustic shock protection. Sound levels are limited to 102 dBA as recommended in the G616: 2006 guideline issued by the Australian Communications Industry Forum (ACIF). When G616 Audio-Limiting is NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.
Audio Limiting
Audio Limiting provides advanced hearing protection for daily noise exposure. When Audio-Limiting is SELECTED, the system monitors and controls sound to ensure audio levels do not exceed 80 dBA or 85 dBA (whichever is selected) specified by current and imminent EU legislation. When Audio-Limiting is set to NOT SELECTED, the headset limits sound levels at 118 dBA to protect your hearing.
Hours on Phone Per Day
Optimize the use of Automatic Acoustic Level (AAL) related parameters such as Time Weighted Average (TWA) by selecting the value that best represents your typical use of this device.
Plantronics Manager Pro
Additional device management tools are available for IT Managers via Plantronics Manager Pro, which includes the following features:
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Enable or disable device settings according to company policy or for regulatory compliance
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Lock down settings so they may not be changed by the user
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Monitor audio device settings and usage in near real time
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Generate inventory and usage reports to manage asset utilization
For more information please visit: www.plantronics.com/us/product/plantronics-manager-pro
Troubleshooting
Headset My headset is unstable. When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset. See Position Your Headset.
Talk time performance is significantly degraded even after a full recharge. Battery is wearing out. Contact us at plantronics.com/support .
I can’t hear a dial tone in the headset.
Make sure your headset is charged.
Make sure your headset is subscribed to base. See Base Subscription. Press the base desk phone button. Make sure the lifter is lifting the handset high enough to operate
the hookswitch; set to a higher setting if necessary. Adjust the configuration switch on the base until a dial tone is
heard. The default A works for most phones. See Make a Desk Phone Call. Fine tune the listening volume with the headset call control
button. See Adjust Your Headset Volume. If the volume is still too low, adjust the desk phone listening volume on the base. See Adjust Your Headset Volume.
I hear static. Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to the base. See Position Your Base.
The sound is distorted.
Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones the correct setting is position 3. See Adjust Your Headset Volume.
If your desk phone has a volume control, lower until the
distortion disappears. If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. See Adjust Your Headset Volume.
Make sure there is 12 inches between your base and your computer, and 6 inches between your base and your telephone. See Position Your Base.
I hear echo in the headset.
Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones the correct setting is position 3. See Adjust Your Headset Volume.
If the audio level is too low in this position, increase the headset
volume. See Adjust Your Headset Volume. If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.
Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. See Make a Desk Phone Call.
People I talk to can hear a buzz in the background. Move the base further away from your phone. See Position Your Base. If the base power supply is plugged into a power strip, plug it into the wall directly.
Desk Phone Mobile The handset lifter is installed but does not lift the handset. Pairing problems Why doesn’t the base automatically reconnect with my mobile phone? Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base. Ensure the Bluetooth LED on the base flashes red and blue by pressing the Bluetooth button for four seconds. Ensure the Bluetooth mobile phone is in search mode. When an active Bluetooth connection has been made, the base Bluetooth LED will be solid blue. Ensure Plantronic software had been installed. Ensure that the Auto Connect to Mobile Phone feature is Selected in the Plantronics Control Panel. Ensure that Stop Auto Connect to Moible When Headset is docked is Not Selected in the Plantronics Control Panel.
Softphone
When I dial from my softphone application, nothing happens.
Ensure your headset is charged.
Ensure your headset is subscribed to the base. See Subscribing a Headset. Ensure that the Plantronics software is installed. To download,
visit plantronics.com/software. Ensure that you are using a compatible softphone application.
For a list of compatible softphones, visit plantronics.com/ software. If the Plantronics software is not installed and you do not have a
compatible softphone, you must first press the base computer call button and then use the softphone interface to place/ answer/end calls.
Ensure that the headset is the default sound device. The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel > Preferences > General – Launch Audio Devices Control Panel.
Restart your computer.
Speaking and/or listening volume is Adjust headset listening volume with volume button.
too low or too high.
Adjust listening/speaking volumes in the computer’s sound control panel/system preferences. Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an Reduce speaking and/or listening volume on the computer using
echo in the headset.
your softphone application. Point microphone towards your chin. If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio through my PC Speakers.
For Windows XP systems
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Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.
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Under “Sound Playback”, change the default setting from Savi Office to your PC speakers. Click “OK” to confirm your change.
For Windows Vista and Windows 7 systems
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Refer to the “Sound” option in your PC Control Panel.
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Under the “Playback” tab, change the default setting from “Speakers Savi Office” to your PC speakers. Click “OK” to confirm your change.
For Mac OS X
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Choose Apple menu > System Preferences and click Sound.
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Click Output, and then select “Internal Speakers” or your speaker choice.
No audio connection to PC. Unplug USB and power cables from base. Reconnect power cable first. Wait for power LED to illuminate, then re-connect USB cable. Quit and then re-start your PC audio or softphone application.
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc. Plantronics BV
South Point Building C 345 Encinal Street Scorpius 140 Santa Cruz, CA 95060 2132 LR Hoofddorp United States Netherlands
© 2015 Plantronics, Inc. Plantronics, HL10 and Savi are trademarks or registered trademarks of Plantronics, Inc. Internet Explorer, Lync, Windows, Windows XP and Windows Vista are registered trademarks of Microsoft Corporation in the US and other countries. Pentium is a trademark of Intel Corporation in the U.S. and/or other countries. All other trademarks are the property of the respective owners.
Patents U.S. 7,633,963; D599,331; D635,548; D635,962; EM 001792276-0002; 001792276-0003; Patents Pending
86736-06 (04.15)
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Poly W745A Multi Device Wireless Headset System User Guide
