Kwikset 916 Smartcode Touchscreen Electronic Deadbolt Troubleshooting Guide
Mastercode
About the Mastercode
Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is used to add and delete user codes, but it cannot unlock the door. The Mastercode must be 4-8 digits.
Enabling and Setting the Mastercode
Programming timeout: If the screen is not pressed for 20 seconds, the system will time out and you will need to restart the procedure.
- Keep door open. Press and HOLD the Program button until the Check mark symbol illuminates (about 5 seconds).
Press Check mark symbol once.
Enter new Mastercode.- Press Lock symbol once.
- Re-enter Mastercode.
Press Lock symbol once.
Press Check mark symbol once.
Enter new Mastercode.
Press Lock symbol once.
Re-enter Mastercode.
Press Lock symbol once.
Adding User Codes with the Mastercode Enabled
- Keep door open. Press the Program button once. The Check mark will flash five times and you will hear five beeps.
- Press Check mark symbol once.
Enter Mastercode.
Press Lock symbol once.- Enter new user code.
Press Lock symbol once.
Press Check mark symbol once.
Enter Mastercode.
Press Lock symbol once.
Enter new user code.
Press Lock symbol once.
Disabling and Deleting the Mastercode
- Keep door open. Press and HOLD the Program button until the Check mark symbol illuminates (about 5 seconds).
- Press Check mark symbol once.
- Press Lock symbol once.
Troubleshooting: Installation
If you encounter any of the problems above, the deadbolt latch may be installed upside down. Remove the interior assembly, mounting plate, and exterior assembly from the door, and look at the latch inside the door hole. If the word “UP” is upside down and at the bottom of the latch, the latch is installed incorrectly
Reinstall the latch, making sure the word “UP” faces upward.
Troubleshooting: Door Jamming and Door Handing
Perform the manual door handing process in the Installation Guide.The hole in the door is misaligned. Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door.
Smart Code deadbolts require a tapered latch bolt for ease of operation. Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock.
The deadbolt latch and strike are misaligned, causing the latch to bind. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked.
The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. As a test, rotate the turn piece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike.
The hole in the door frame for the latch bolt is not drilled deep enough. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.
Troubleshooting: Touchscreen
The touchscreen is unresponsive.
Screen activation
To activate the screen, use one of the three options below:
- Touch screen with palm or back of hand until digits illuminate.
- Touch lower left area of screen (where Check mark is located) until digits illuminate.
- Touch screen with three or more fingers until digits illuminate.
One-second pause
The lock requires a one-second pause immediately after locking or unlocking before the touchscreen will re-activate. Fully remove hand from screen until the Check mark or Lock symbol turns off, and then activate the screen again.
Touchscreen lockout
If three incorrect codes were entered within one minute, the touchscreen will lock for 60 seconds.
The Lock symbol does not lock the door.
No user codes are programmed. If there are no codes in the lock, the lock symbol will not lock the door. This is indicated by the “X” pattern flashing three times with three beeps. Program at least one user code and test the Lock symbol again. The door handing process was not executed. Perform the manual door handing process, following the instructions inside the Installation and User guide. The battery is too low to lock the door. This is indicated by the Check mark and Lock symbols flashing simultaneously five times with five beeps.
Only two digits illuminate on the touchscreen.
Secure Screen is an added-security feature that displays random digits before you enter a user code to unlock the door.
Troubleshooting: Smart Home Systems
The lock fails to pair with a Z-wave smart home system.
Follow your smart home system’s instructions to remove the device from any other network. Then, attempt to pair (add/include) the lock again. The lock is not close enough to the controller.
IMPORTANT: The lock has an anti-tamper alarm that will sound if the interior is disconnect from the exterior while the batteries are installed.
Follow steps in order:
- Remove the battery pack from the interior assembly.
- Remove interior assembly from the mounting plate.
- Remove the exterior assembly from the door.
- Connect the cable from the exterior assembly to the interior assembly.
- Reinstall the battery pack.
Battery FAQ
How long will the lock operate on a set of batteries?
Based on 10 operations per day, a single, new set of Alkaline batteries will operate the lock for over a year.
What type of batteries do you recommend?
For best results, use new non-rechargeable Alkaline batteries only. I am planning to be away for several months.
Will my lock operate when I get back?
When the system is idling, it consumes minimum power (very close to battery shelf life.) With alkaline batteries, the lock should be operable after years of idle. I replaced my batteries less than a year ago and need to replace them again. Check your door alignment. Operating the lock excessively reduces battery life. Avoid turning on the keypad light unnecessarily.
What settings should I use to get the maximum battery life out of my lock?
Set all switches to the OFF position.
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Kwikset 916 Smartcode Touchscreen Electronic Deadbolt Troubleshooting Guide
