Imou DS21 Smart Doorbell Chime User Manual
Welcome
Thank you for choosing IMOU. We are devoted to providing you with easy smart home products. If you have problems using the product, please contact our service team at service.global@imoulife.com.
Package Contents
Overview
| LED Status | Device Status |
| Solid green | Operating correctly Setup successful |
| Flashing green | Ready to set up the device |
| Solid red | Booting/Restarting Resetting to factory default |
| Flashing red | Network disconnected |
| Flashing green and red | Updating firmware |
| Off | Power disconnected |
How to reset the chime
Press and hold the reset button for 10 seconds until the LED turns solid red.
Function of the QR code
Scan the QR code with the Imou Life App to add the device to your account. Please keep it well for future use.
Installation
- Step 1 Place the power pin onto the rear side of the chime, and then press it down to fiput the two parts together.
- Step 2 Slide the power pin upwards to secure it. A click sound will indicate that it is locked in.
- Step 3 (optional) Install the video doorbell. For details, please refer to the doorbell guide.
- Step 4 Plug your chime into the power outlet where you can hear the ringtone easily, such as in the hallway. It is recommended that the chime be located between the Wi-Fi router and the doorbell. Place them as close to each other as possible for optimal performance.
How to detach the power pin from the chime
Press the release button and meanwhile, slide down the power pin to remove it.
Set Up the Device
Scan the QR code below, search for “Imou Life” in the app store, or navigate to Support > Download Center on our official website to download and install the app.
If you already use the app, make sure that you are using the latest version.
To ensure the best possible wireless performance, please make sure there are no obstacles or electromagnetic interference between the device and the router
The app will guide you through the setup process.
Please link the chime to your doorbell on the device setting page of the doorbell; otherwise, your chime will not respond to the doorbell.
Troubleshooting
Q: Failed to set up the device.
- Ensure your smartphone and the device are within range of your Wi-Fi router (recommended to be no more than 5 m/16 ft). If the location where the chime is installed has a weak signal, consider adding a Wi-Fi extender between your router and the chime.
- Ensure the LED on the device is flashing green before setup.
- Reset the device, and then set it up again.
Q: The chime does not ring after I press the doorbell.
- Ensure the chime has been linked to the doorbell. On the device setting page of the doorbell, tap Link Chime, select the correct chime type, and then follow on-screen instructions.
- Ensure the chime is online and Audio Alert toggles on. On the device settings page of the chime, tap Chime Sound to find Audio Alert.
- If Snooze Alert (in Chime Sound) toggles on, the chime ringing within the snooze schedule will be silenced.
Q: My chime has been linked to the doorbell, but live streaming of the doorbell lags or stutters.
- Install the chime between the doorbell and the router, such as the hallway.
- Check if your network is stable and at least 2 Mbps of the bandwidth is required.
Q: The device is offline.
If the LED is flashing red, check whether the router can connect to the Internet. If the network is connected, restart the device. If the device is still offline, reset it.
Q: How to update the firmware?
You can update the firmware through the “Imou Life” app in Devices Settings > Firmware. It shows a red dot when an update is available. The chime will restart automatically when it finishes the update.
