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Nvidia SHIELD TV Pro Media Player User Manual

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Nvidia SHIELD TV Pro Media Player User Manual


Get Started SHIELD TV Pro Media Player

What You Need
Here’s what you’ll need to start using your NVIDIA SHIELD TV Pro:

  1. TV or monitor with HDMI port (HDCP compatible)
  2. High-speed HDMI 2.0 cable
  3. Internet connection via Wi-Fi or Ethernet
  4. A Google account

Here’s how to plug in your NVIDIA SHIELD TV Pro and connect your controller:

  1. Connect your SHIELD TV Pro to your TV with a certified HDMI 2.0 cable.
    1. Make sure your TV or monitor is off, and plug one end of the HDMI cable into the HDMI port on the back of your SHIELD. Plug the other end of the cable into an HDMI port on your TV or receiver.
  2. Connect your SHIELD TV Pro to power, using the power cord.
    1. Plug one end of the power cable into the back of your SHIELD and plug the other end into a power outlet. SHIELD will automatically power on as you plug it in and you will see the green light turn on. When you are not using it, it will automatically go into sleep mode.
  3. OPTIONAL: Connect your SHIELD TV Pro to Ethernet. If you do not use an Ethernet connection, you will have an option during setup to connect to a Wi-Fi network.
  4. Turn on your TV and change it to the correct HDMI input. o If you have trouble finding the correct input, check the label on the HDMI ports on your TV or monitor.

Connect to Wi-Fi

From the SHIELD home screen, go to Network Settings > Wi-Fi and from the list select the network you want to connect to. SHIELD also supports a captive portal, so if your network requires web authentication, SHIELD will bring up the authentication web page and allow you to sign in.

Check for System Upgrade

System upgrades are pushed to your SHIELD TV directly from NVIDIA. A notification will appear in the Recommendations row (the top row of the SHIELD TV Home screen) when an upgrade is available. Simply select this notification and your SHIELD TV will automatically download and apply the update. You can also manually check for updates by going to Settings > About > System upgrade.

Using the Android TV Remote Control App

You need an Android phone or tablet running Android 4.3 or higher to use the Android TV Remote Control app. You can control your TV through your phone or tablet with the Android TV Remote Control app.

Set Up the Remote Control App

  1. Download and install the Android TV Remote Control app on your phone or tablet. You can also search for “Android TV Remote Control” on Google Play.
  2. Make sure your phone or tablet is on the same Wi-Fi network as your Android TV.
  3. Open the Android TV Remote Control app on your phone or tablet.
  4. In the app, you’ll see your Android TV listed. Touch the name.
  5. On your TV screen, you’ll see a PIN. Enter this PIN on your phone or tablet.
  6.  Then touch Pair.
Use the Remote Control App

You can use the Android TV Remote Control app to navigate your TV screen.

If you need to type on your Android TV, touch the keyboard at the top of the app to bring up a keyboard. The keyboard may not be supported on all apps.

Remote Layout
You can choose from two layouts for your remote:

  1. Standard remote layout (D-pad)
    1. Touch arrows to move up, down, right, and left on your TV.
    2. Touch the center circle to select.
  2. Trackpad remote
    1. Swipe your mobile device’s screen up, down, left, or right to navigate on your TV.
    2.  Touch anywhere on the screen to select.

Using Your TV Remote
If your TV supports HDMI-CEC, you can also use your TV remote to navigate the SHIELD UI and control video playback. NOTE HDMI-CEC must be enabled in your TV’s settings. Search for your TV manufacturer’s name and “HDMI-CEC” to find out what they call it and how to enable it.

Introduction to Android TV

Basic Layout and Navigation From the Android TV home screen, you can easily access movies, TV shows, music, apps, games, and settings. To get to the Home screen at any time, press the Home button on your SHIELD remote or on your SHIELD controller.


On the top row of the Home screen, you’ll see the recommendations for movies, TV shows, apps, and games. Recommendations are posted by the apps on your SHIELD. They’re updated based on the recommendations you’ve selected in the past. If you’re signed in to these apps on your phone or computer, what you view on these other devices may affect the recommendations on your Android TV if you’re using the same account.

This includes Google Play apps. You won’t be able to manually change the order of the content. You can remove recommendations from a specific app by going to Settings > Preferences > Home screen > Recommendations row.

Apps can be manually ordered by holding Select on the app in focus and moving to the desired location. You can enable automatic sorting based on usage by enabling Settings > Home screen > Apps and games row > Sort automatically by recent usage.


Games appear in the third row. Here you will find the NVIDIA Games app


which is your portal to discover games on SHIELD. Here you will access Android games, GeForce NOW games, and Game Stream games. Also, any game you play on your SHIELD TV will be shown in the Games row, whether it was streamed with Game Stream, streamed from the cloud with GeForce NOW, or an Android game run natively on SHIELD TV.

The bottom row contains Settings for SHIELD TV.

Learn more about what you can search for on Android TV.

Using Search
To find what you’re looking for on Android TV, or to discover more content, you can start a search. You can also get facts and quick answers through your TV.

Voice Search
On your SHIELD controller or remote:

  1. While you are on the Home screen, pressing the NVIDIA button "(SHIELDPress the Voice search button "
  2. Hold your SHIELD Controller or SHIELD Remote in front of you, and say your question. Your search results appear as soon as you finish speaking.
    NOTE If you are in a room with a lot of background noise or other people speaking when you are done speaking immediately press A on your SHIELD controller or Select your SHIELD remote to submit the voice search. This will stop the voice detection from continuing to listen.

What You Can Search For

Check out the examples below to learn about some of the things you can search for on your Android TV.

Voice search language availability
You can say most of these examples are in English, French, German, Italian, Japanese, Korean, Russian, Spanish, and Brazilian Portuguese, but some examples aren’t available in every language.

To find a movie, TV show, artist, or song, just say the name:

  • “Batman” or “Robin Hood.”
  • “Ghostbusters” or “Game of Thrones.”
  •  “Billie Jean.”
  • “Matt Damon” or “Madonna.”

You can also:

  • Search for content featuring a certain actor. Say: “Show me movies with Meryl Streep.”
  •  Search for a specific genre. Say: “Romantic comedies” or “Football movies.”
  •  Find when movies are playing in theaters. Say: “Show me movies playing nearby” or “Show me movies playing in Hermosa Beach.

You may also see search results from apps you’ve installed on your Android TV. These results will show up in a separate row. Some search results will be available in a few different apps. When you select the content, you’ll be able to choose the app you’d like to use.

Facts and Quick Answers

  •  Find the time: “What time is it in London?”
  • Check the weather: “What’s the weather in Seattle?”
  •  Answer trivia questions: “What’s the population of Romania?” or “How tall is Mount Kilimanjaro?” or “Where was Albert Einstein born?”
  • Solve a math problem: “What’re 34 times 94?”
  •  Get sports scores and schedules: “What’s the score of the Jets vs. Broncos game?”
  • Search for photos: “Show me photos of the Golden Gate Bridge.”

What apps show up in search results
You may also see search results from apps you’ve installed on your Android TV. These results will show up in a separate row. Some search results will be available in a few different apps. When you select the content, you’ll be able to choose the app you’d like to use.

Performing a Voice search within an app.
You may also use voice search within many apps. If you initiate a voice search within an app, you will get search results only from that app.

Block inappropriate or explicit images with Safe Search
Safe Search can help you block inappropriate or explicit images from your Google Search results. The SafeSearch filter isn’t 100% accurate but it helps you avoid most adult content. Learn more about how SafeSearch works.

Sleep Now or Restart

Sleep Now
SHIELD TV will automatically go to sleep after the time period

  1. On the SHIELD TV Home screen, select Settings.
  2. Under “Device,” select a Screen saver.
  3. Select When to Start.
  4.  Select one of the options.

To restart:

  1. On the SHIELD TV Home screen, select Power and “Restart.”
  2. If this is unsuccessful, you can also unplug the power cord, wait 10 seconds, and then plug the power cord back in.
Sleep Timing and Screen Saver

You can set up a screen saver for your SHIELD TV that displays photos and colorful designs. Daydream uses a collection of scenic photos:

Choose Your Screen Saver

  1. On the SHIELD TV Home screen, select Settings.
  2. Under “Device,” select a Screen saver.
  3.  Select Screen Saver again.
  4.  Choose from the available options.

Set Wait Time for Screen Saver
You can choose how long it takes for your screen saver to start when not using your SHIELD TV:

  1. On the SHIELD TV Home screen, select Settings.
  2. Under “Device,” select a Screen Saver.
  3. Select Put device to sleep.
  4.  Select one of the options.

Add Bluetooth

Accessories You can use Bluetooth accessories, such as a wireless keyboard, mouse, or game controller with your SHIELD TV. To add a Bluetooth accessory:

  1. On the SHIELD TV Home screen, select Settings.
  2. Under Remote & Accessories, select Add Accessory. You SHIELD will search for Bluetooth accessories within range.
  3.  Put your accessory in connecting mode.
  4. You’ll see your accessory listed on the TV screen. Select your accessory.
  5.  Your SHIELD TV will connect with your accessory.

Change Wi-Fi Network

You will connect to the Internet as part of your SHIELD TV setup. You can always change the Wi-Fi network your SHIELD TV is using. To change your Wi-Fi network:

  1. On the SHIELD TV Home screen, select Network Settings.
  2. Select Wi-Fi.
  3. You’ll see a list of available networks.
  4. Select a network and follow the on-screen instructions to connect.
  5. If you don’t see your network listed, scroll to the bottom of the screen and select Add a new network. Follow the on-screen instructions to connect.

4K HDR Display

Setup Your SHIELD TV supports 4K Ultra HD (3840 x 2160p) resolution content when available from the applications of your choice. To ensure that your SHIELD TV is optimized for 4K video output, keep your device updated with the latest system software. Watching 4K content from SHIELD TV requires a 4K display with HDMI 2.0 and HDCP 2.2 support. Make sure SHIELD TV is connected to an HDMI input that supports HDCP 2.2. Consult your 4K display’s user guide to find the correct HDMI port to plug SHIELD TV into for watching 4K content.

Most 4K streaming content requires HDCP 2.2 compatible ports. See your 4K display’s user guide for further details. SHIELD TV also supports content rendered with 4:4:4, and 4:2:0 chroma subsampling frequency ratios Many receivers come with HDMI-ARC, HDMI-MHL, and HDMI-UHD ports. Consider using the HDMI-UHD port for 4K support. Some TVs by default have UHD input disabled in TV settings, so please make sure that UHD is enabled in the settings for your TV for this input.

How to Enable HDR on Your TV

Most HDR TVs do not have HDR output enabled by default for HDMI. To enable HDR output from SHIELD, refer to your TV owner’s manual. Here are the settings for some of the common TVs:

  • Samsung HDR TVs: Menu > Picture > Picture Options > HDMI UHD Color > On > Restart
  • LG HDR TVs: Home > HDMI > Settings > Advanced > Picture > HDMI ULTRA DEEP COLOR > On > Restart
  •  Sony HDR TVs: Home > Settings > External inputs > HDMI signal format > HDMI [select
    the SHIELD input] > Enhanced mode (TV will reboot)

Watching Netflix 4K or HDR

To watch Netflix shows in 4K or HDR, you may need to upgrade your Netflix service account to the “4 screen plan.” Consult Netlfix’s article on their latest requirements to stream 4K or HDR content.

AVR / Surround Audio Setup

For Dolby & DTS 5.1, SHIELD TV supports Dolby Digital (AC3), Dolby Digital Plus (E-AC3), Dolby ATMOS, Dolby TrueHD, DTS:X, and DTS Core Audio Streams in pass-through mode. So, in order to use Surround Sound, use an AV receiver or HDMI TV that’s capable of decoding these audio streams. NOTE If your receiver or HDMI TV does not have the capability to decode the streams, then there may not be any audio. NOTE Make sure your receiver has been updated with the latest firmware. In some cases, this can resolve compatibility or audio/video issues.

  1. Connect your SHIELD TV to a receiver with an HDMI cable.
  2.  Plug another HDMI cable from your receiver’s HDMI OUT port into the TV.
    NOTE If you have a 4K or HDR TV, you must attach HDMI 2.0 compatible cables between both the SHIELD and the AVR and between the AVR and the display. Your AVR must also be compatible with HDMI 2.0 (HDCP 2.2) signal.
  3. . Connect your SHIELD TV to a TV with an HDMI cable.
  4. Plug a SPDIF (optical) cable from the TV to the receiver.

Netflix 5.1 Surround Sound
Netflix 5.1 requires EAC3 pass-through (which SHIELD supports). However, many TVs don’t support EAC3 pass-through (only AC3). You will get Netflix 5.1 if your TV or receiver supports EAC3. Here are the valid HDMI routing options for Netflix 5.1 surround sound

  • SHIELD > Receiver > TV o In this configuration, the TV does not have to support EAC3 pass-through. However, your receiver needs to support EAC3 decode. Most do.
  • SHIELD > TV o In this configuration, the TV will need to support EAC3 pass-through or EAC3 decode via its HDMI input port.
Block Apps from Appearing in Recommendations

You can stop specific apps from appearing in the recommendations row at the top of the SHIELD TV Home screen. You can do this by turning off notifications from that app or uninstalling the app

Turn Recommendations On or Off
If you don’t want an app appearing in the top row of the SHIELD TV Home screen, you can turn
off notifications for the app. Here’s how:

  1. On the SHIELD TV Home screen, select Settings.
  2. Under “Preferences,” select Home screen > Recommendations row.
  3. Select the apps you would like to receive recommendations for.

If you decide to unblock an app that was previously blocked, it may take a few minutes for the app to reappear on your Home screen.

Uninstall an App

To uninstall an app:

  1. On the SHIELD TV Home screen, highlight the app you would like to uninstall and hold the select or button.
  2. Press down on the D-pad and your app tile will hover over the “Uninstall” icon.
  3. Press select again to uninstall the app.

Enable SHIELD to Turn on and off your TV

If your TV supports HDMI-CEC one-touch play, it can be enabled in SHIELD TV Display & Sound > Power control > CEC TV On settings to turn on your TV and switch to the input that SHIELD TV is on whenever your SHIELD wakes up or you press a button on your SHIELD Controller or Remote. Your TV can also be configured to sleep when your SHIELD is turned off by enabling the Display & Sound > Power control > CEC TV Off switch.

Most TVs have HDMI-CEC “turn the TV off” disabled in the TV settings menu. HDMI-CEC (One Touch Play and TV off) must be enabled in your TV’s settings. Search for your TV manufacturer’s name and HDMI-CEC to find out what they call it and how to enable it.

AV Sync

The use of an AV Receiver with HDMI for video may result in audio lagging behind video. First, try using the receiver AV sync settings to calibrate. If this does not work, use the AV sync slider utility in Settings > Display & sound > Advanced settings > Audio video sync to calibrate for any audio delay. The AV sync slider allows you to advance audio by 1 second (in small increments of 10ms) to synchronize the audio and video. Note that this tool is effective only when SHIELD is connected to your AV Receiver over HDMI (i.e. audio/video over HDMI);

it is not meant to be used when a headset is plugged into SHIELD Controller/SHIELD Remote or USB audio device or Bluetooth audio device. If video lags behind audio (i.e. audio is ahead of video) then use your AV receiver’s settings to delay audio.

Adjust for Over scan
For TVs that don’t provide their own over scan settings, use this setting to adjust the picture size to fit the screen. Go to Settings > Display & Sound > Advanced Settings > Adjust for overscan to resize the picture on your TV or display. Use the UP and DOWN d-pad buttons on your remote or controller to maximize the picture on your TV. Make sure the green triangles are completely visible to avoid overscan.

How to Change the Account on Your SHIELD

You’ll sign in to your Google account as part of your SHIELD TV setup. You need a Google account to get the most out of SHIELD TV. You can only have one Google account signed in on your SHIELD TV at a time. The Google account on your device is used for: Google Play Store, Google Play Movies & TV, Google Play Games, and YouTube.

Remove the Current Google Account
To remove the current account:

  1. On the SHIELD TV Home screen, select Settings.
  2. Under “Accounts,” select your Google account email address.
  3. Select Remove account.
  4. Select OK. Your account will be removed.

Add New Google Account
Now that the original account is removed, you can add the new account.

  1. On the SHIELD TV Home screen, select Settings.
  2. Under “Personal,” select Add account.
  3. Enter your email address and password. Your account is now added.

Set Up and Use Restricted Profiles
You can also add an account that restricts access to certain applications. To add a restricted profile, follow these steps:

  1. On the SHIELD TV Home screen, select Settings.
  2. Under “Personal,” select Security & Restrictions.
  3. Select Restricted Profile > Create restricted user.
  4.  Create a 4-digit PIN of your choice when prompted.
  5. You will then see a list of Allowed apps too which you can allow or revoke access to.
  6. Select the application and set the restriction to either “Allowed” or “Not allowed.” Downloaded applications are set to “Not allowed” by default.
  7. Press to return to the Restricted Profile screen.
  8. To activate the restricted profile on your SHIELD TV, select “Enter restricted profile.”
  9.  To exit your restricted profile, from the SHIELD TV Home screen, select Restricted
    Profile > “Exit restricted profile.” You will be prompted for your PIN.


Reset to Factory Settings
NOTE By performing a factory data reset, all data will be wiped from your SHIELD. Data associated with your Google account can be recovered. Any device settings will also be removed. Factory data reset could take from 50-70 minutes to complete. NOTE For the SHIELD Pro model, a full reset will take up to 2 hours. All personal data will be erased from the 500 GB hard drive. You will also have the option to perform a fast reset.

Reset Through Settings
To reset your SHIELD TV to factory settings, follow these steps:

  1. From the Home screen, scroll down and select Settings.
  2. Under “Device,” find and select Storage & Reset.
  3. Select Factory data reset.
  4.  Then select Factory data reset again.
  5. Then select Erase Everything to confirm and reset your device.

Reinstall Apps and Games After Resetting your SHIELD
After you reset your SHIELD TV to factory settings, you need to reinstall any apps or games.

  1. Go to the Google Play Store app.
  2.  Find the app or game, and select it. In the window that opens, select Install.

How to Use Headphones and Headsets with Your Controller
Your SHIELD Controller supports headphones and headsets. Plug the headphones (3-pin) or headset (4-pin) into the 3.5-mm jack on the bottom of the controller. When headphones are used, the internal microphone on the controller is available for voice search and chat. When a headset is used, the headset microphone is used for voice search and chat. The headset jack provides independent volume control from your Android device and maintains your previous headset volume level the next time you use your headset.

USB Audio Setup

For high-resolution audio, your SHIELD TV supports USB-powered devices such as a DAC. SHIELD TV will play audio sampled at the highest sample rate of 192 kHz and a bit depth of 24-bits as long as it is supported by the USB DAC.

USB Cable

  1. Connect the DAC to the SHIELD TV with the USB cable supplied with the DAC.
  2. Connect the analog audio output ports on your DAC to an AV receiver or speaker system.

Optical Cable

  1. Connect the optical output port on your TV to the optical input port on your DAC.
  2. Connect the analog audio output ports on your DAC to an AV receiver or speaker system.
  3. Connect the USB input port to an external AC power supply.

How to Use a Micro SD Card
SD Cards are small memory cards that you can read, write, and delete data on. They are available in three sizes: standard SD, mini SD, and micro SD (or microSD). SHIELD has a slot on the back of the device for a microSD card. The card can be loaded with music, pictures, and videos as well as game and app files to free up space on the SHIELD’s internal storage drive.

Make sure to use a microSD card with a Class 10 speed rating or higher. Slower SD cards will result in lower performance in apps and games. To access the microSD card on your SHIELD, go to Settings > Device > Storage & reset and scroll down to SD CARD. To learn how to increase your internal storage for apps and games with an SD card, see How to Increase Your Storage.

Webcam Setup for Chat

You can plug a USB HD webcam into one of your SHIELD USB 3.0 ports for video chatting and broadcasting in applications like Twitch. SHIELD supports USB webcams that are UVC compliant and support Android. The latest Logitech webcams meet these requirements. For the best experience, a Logitech C920 or better is recommended.

Video Projector Setup

  1. Power on the video projector.
  2. Connect SHIELD to the HDMI or VGA input port (via HDMI-to-VGA dongle) on the video projector.
  3. For video projectors that automatically detect input sources, you should see video on the projector screen within seconds. If your video projector does not automatically detect your SHIELD as a video input source, refer to the video projector’s native controls interface to switch the input source to the video input port that your SHIELD is plugged into.

Desktop Display and USB Input Setup
To use an HD desktop display with a wired USB keyboard and mouse with SHIELD:

  1. Connect your SHIELD to an HDMI input port on your desktop display.
  2. Connect your wired USB keyboard and mouse to the USB input ports on your SHIELD.

Adjusting Resolution and Refresh Rate

NVIDIA recommends users keep the default setting for the best overall experience. Go to Settings > Display & Resolution > Resolution to change the resolution or refresh rate of your display. NOTE If you choose a refresh rate other than 60Hz, you will experience slow performance in applications that support 60Hz (Android TV home page, games, and 60Hz videos).

Adjusting Visual Dynamic Range
By default, this is set to Auto. If you would like to modify the dynamic range of your SHIELD video output, you can set this by going to Settings > Display and Sound> Dynamic range. NOTE Setting may only be modified if the Video color space is set to RGB.

Color Space and HDR

SHIELD TV will select the recommended color space automatically. If you prefer a different setting that your TV supports, you may select this by going to Settings > Display and sound > Color space If you have an HDR10 compatible TV or display and would like to view HDR content, this must be set to “YCbCr 4:2:0 10-bit Rec. 2020” NOTE If you connect your SHIELD to your HDR TV through an AV receiver, verify that it supports HDMI 2.0 with HDCP 2.2 and make sure it has the latest firmware applied to ensure quality and compatibility.

Logitech Harmony Remote Setup
You can also use a Logitech Harmony to control basic functions for your SHIELD, which include basic menu navigation and media player functions. To set up a Logitech Harmony remote on SHIELD:

  1. Install the setup software for the specific model of your remote and follow the setup
  2. During setup, when prompted, select Add a device.
  3. For the Make and Model of your SHIELD, specify “NVIDIA” and “SHIELD,” respectively.
  4. Complete the remainder of the Logitech setup software instructions. Your SHIELD will appear as “NVIDIA STB” in your Entertainment device list.
  5. When finished with the setup, you can control your SHIELD with the remote.

How to Transfer Content to SHIELD

From a PC, you can access internal and USB-attached storage on your SHIELD TV.

Direct USB
To transfer content to your SHIELD:

  1. Connect your SHIELD to a computer using the supplied micro USB cable plugged into the micro USB port on your SHIELD.
  2. Use a file explorer on your PC to identify your SHIELD device and click on your SHIELD device name. NOTE For convenience, ensure that the type of content you copy from your computer to your SHIELD matches the folder name. For example, copy movie files to the “Movies” folder and music files to the “Music” folder.


User profile
Log into your NVIDIA account to get access to GeForce NOW or GameStream. If you are currently logged in, you will display your NVIDIA account name.

Add payment information here. Billing information is used to renew your GeForce NOW monthly subscriptions, as well as purchase new games on the GeForce NOW service.

Parental controls
Enable age-appropriate filtering for games displayed in NVIDIA games.

GeForce NOW
Edit GeForce NOW server and streaming configuration settings.

Game Stream PC
Edit server and streaming quality configuration settings.

Google Cast

Your SHIELD can also utilize Google Cast technology for casting your entertainment media from your phone, tablet, laptop, or SHIELD portable straight to the big screen.

Cast to SHIELD

  1. Touch or click the Cast icon "</li
  2.  choose the Android TV you’d like to cast to. In this case, select ‘SHIELD.’ 5. Press Play on your phone or tablet. The content should start playing on your Android TV, and the Cast icon on your device will be filled in "</li

Apps That Work With Casting

  •  YouTube
  • Netflix
  • Google Play Movies & TV
  • Google Play Music
  •  Google+ Photos

Mirror Casting to SHIELD SHIELD also supports mirror casting from select Android devices. To learn which devices are supported and for instructions on how to mirror your screen to SHIELD, visit


Sharing your gameplay is easy with NVIDIA Share and Twitch broadcasting. With NVIDIA Share, you can save and record videos and screenshots you can share with your friends. Share can even record several minutes of gameplay in the background so you won’t miss any exciting gaming moments. NVIDIA Share also lets you live to stream your gameplay to Twitch.

NVIDIA Share Menu


  1. Launch the game you want to share.
  2. On your SHIELD Controller, press and hold the Home button. Your game will pause and bring up the share menu:
  3. Press the Back button again to return to gameplay. Your game is now being recorded.

All videos and screenshots are saved by default in the “Photos and Videos” app.

Broadcast to Twitch

  1. Launch the game you want to broadcast.
  2. On your controller, press and hold the Home button. Your game will pause and bring up the share menu:
  3. Select the Broadcast option in the menu to begin streaming to Twitch. If you haven’t
    already logged in with your Twitch account details, you will be prompted here.

Share Menu Settings
On the top row of the Share menu, the Share settings button allows you to change a number of settings to optimize your sharing experience.

  • Twitch settings – Change settings that are specific to Twitch broadcasting.
  • Change Quality – Adjusts the video quality of recorded content.
  • Mic volume – Move the slider to adjust the mic volume.

GeForce NOW

From the “SHIELD Hub” row of the Home screen,


You can even purchase newly released games from the store.

To stream games at 720p resolution and 30 frames per second, you need a broadband minimum download speed of 5 Mbps (10 Mbps recommended). To stream games at 1080p resolution and 60 frames per second, you need a broadband minimum download speed of 30 Mbps (50 Mbps recommended). Ethernet connectivity is recommended for the best experience. NOTE Navigate through Geforce NOW using the D-pad or left thumbstick on the game controller.

Settings let you edit GeForce NOW account information, test your broadband connection and specify preferred Frame rate and Max resolution in “Streaming quality.”

Using On-Screen Controls
On-screen controls provide users with additional controls necessary to navigate some GeForce NOW games. To access the on-screen controls, long-press the Start button. The on-screen controls will bring up a menu screen with three options: Keyboard, Quit, and three-dot menu. If you need to input information into a dialog, use the “Keyboard” selection. If you want to quit the game, select “Quit the game.” Most of the navigation options are straightforward. Clicking the three-dot menu > Help will display the full list of available functions.

Troubleshooting PC GameStreaming

If you are experiencing issues with streaming games from your PC to SHIELD TV, try these troubleshooting options:

General Troubleshooting Issues
Not all games have been optimized for PC game streaming to SHIELD TV. Verify the game you are trying to play is on the list of supported games. It is also recommended that you launch the game at least once on your PC BEFORE launching it on SHIELD TV. Doing this ensures that all of the prerequisites (VC Redirects, DirectX, et al) and the set-up of all DRM features (Games for Windows et al) are completed.

Make sure your PC meets the minimum requirements for streaming.
The requirements for PC Game streaming are very specific. Make sure your GeForce GTX PC meets these requirements and that you have proper drivers and software. See the list of system requirements or go to the My Rig tab in GeForce Experience to confirm that your PC meets the system requirements.

Check Windows and wireless router firewall settings.
You can access Windows Firewall settings through the Control Panel on your PC. For information on other software firewalls or firewalls built into your router, refer to those product manufacturers.

Check Windows and wireless router firewall settings.
You can access Windows Firewall settings through the Control Panel on your PC. For information on other software firewalls or firewalls built into your router, refer to those product manufacturers.

Specific Troubleshooting Issues

  • Does the PC meet the minimum System Requirements?
  •  Is your firewall interfering or disabling the connection?
  • Is your PC powered on? Are you logged in to your PC?

Troubleshooting SHIELD

If you are unable to resolve the issues you are having with the troubleshooting steps in this guide, you may find a resolution in the GeForce Experience Forums > SHIELD section.

Connecting and Accessory Issues My SHIELD remote won’t connect with SHIELD.
If your SHIELD remote won’t connect with your SHIELD, follow these instructions to connect SHIELD remote.


  1. On the SHIELD Home screen, select SHIELD accessories.
  2. Select “Forget all accessories” > “OK.”
  3. Repeat the instructions to connect SHIELD remote and your other accessories.

If these steps don’t fix the issues, please contact NVIDIA support.

My SHIELD remote fails to apply a software update.

If your SHIELD remote fails to apply a software update, your SHIELD remote battery may need to be charged. To check to see if your SHIELD remote is sufficiently charged, from the SHIELD Home screen, select SHIELD accessories


and look for “SHIELD remote” in the list.

Can I upgrade to Android Marshmallow and continue to use the “Auto-move to SD card feature” available in Android Lollipop?

No. In Marshmallow, storage for new apps and games needs to be encrypted. Can I unplug my storage device after formatting as internal storage?

To safely unplug, first eject from Settings > Storage & reset > Eject. Failure to eject will cause applications to crash. After formatting as internal storage, an app fails to launch. What can I do? First, reboot your SHIELD.Open Google Play Store > My Apps and install any pending updates. App or game performance is slow. What can I do?

Prevent accidental or unwanted purchases on Android TV.

You can use password protection on the Google Play Store app


to help prevent accidental or unwanted purchases on your Android TV. Your password is the same as what you use to sign in to Gmail or Google Play on your computer. Learn more about how to prevent accidental or unwanted purchases.

If your Wi-Fi network appears on the SHIELD

  • Ensure that your SHIELD is not connected to your network via Ethernet. An Ethernet connection automatically disables Wi-Fi networking.
  • Make sure you’re using the correct network password.
  • Restart your SHIELD.
  • Check if other devices can connect to the Wi-Fi network you’re using. If not, there may be an issue with the router.
  • If you’re using a Wi-Fi network at a business, hotel, or school, you may have trouble connecting. Networks at these locations don’t always work with SHIELD. Contact the people in charge of the Wi-Fi network for assistance.

How to Optimize Internet and Video Performance

Optimize Internet Performance
For maximum performance, Ethernet is recommended. The Ethernet on SHIELD supports 10/100/1000 Mbps. For networks that don’t support DHCP, the IP-related settings can be configured in Settings > Network Settings > “Ethernet.” For the best Wi-Fi experience, a 5 GHz dual-band 802.11 AC/N MIMO router is recommended. Configure the AP in “Auto” mode and “Auto” channel width (This field has different names depending on the AP vendor. Some call it “up to speeds” or “supported speeds.”

Main terms
A/V sync Use of an AV Receiver with HDMI for video and Toslink for audio may result in audio lagging behind the video. Use the AV sync slider utility in Settings > HDMI > Audio Video Sync to calibrate for any audio lag. The AV sync slider allows you to advance audio by 1 second (in small increments of 10ms) to synchronize the audio and video.


This leads to a pattern of stopping/resuming video playback. This is called a stall. For best results use Ethernet connectivity or for Wi-Fi use an 802.11ac Router/Access Point.

Health and Safety Information

Important Safety Information
The guidelines included in this document explain the potential risks associated with equipment operation and provide important safety practices designed to minimize these risks. This product is designed and tested to meet IEC-60950-1, the Standard for the Safety of Information

  • Electric shock: Hazardous voltage levels contained in parts of the product
  • Fire: Overload, temperature, material flammability
  • Mechanical: Sharp edges, moving parts, instability
  • Energy: Circuits with high energy levels (240 volt-amps) or potential as burn hazards
  • Heath: Accessible parts of the product at high temperatures
  • Chemical: Chemical fumes and vapors
  • Radiation: Noise, ionizing, laser, ultrasonic waves

Retain and follow all product safety and operating instructions. Always refer to the documentation supplied with your equipment. Observe all warnings on the product and in the operating instructions.


General Precautions

To reduce the risk of electric shock, personal injury, or damage to the equipment, observe

  • Follow all cautions and instructions marked on the equipment.
  • Do not bend, drop, crush, puncture, incinerate, or push objects into openings of the device.
  • Do not use the SHIELD in rain or near a sink, or in other wet locations. Take care not to spill any food or liquid into the device..
  • Do not expose the SHIELD to any gas which is not normally contained in the atmosphere. It may cause misoperation or defects.
  • Place the product away from radiators, heat registers, stoves, amplifiers, or other appliances that produce heat.
  • Never force a connector into a port. Check for obstructions on the port. If the connector and port don’t join with reasonable ease, they probably don’t match. Make sure that the connector matches the port and that you have positioned the connector correctly in relation to the port.
  • Operate the AC adapter in a ventilated area.
  • Do not use conductive tools that could bridge live parts.
  • Do not make mechanical or electrical modifications to the equipment.
  • Never attempt to reconnect the SHIELD yourself. This device does not contain any user-serviceable parts. Do not attempt to open, disassemble, or remove the battery. You run the risk of electric shock.


Download PDF:

Nvideia Shield tv pro manual pdf

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