Otterbox Wireless Charging System User Manual

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Otterbox Wireless Charging System User Manual

INTRODUCTION

Thank you for purchasing your OtterSpot Wireless Charging System — the world’s first expandable, sharable and portable wireless charging system by OtterBox. As the next innovative solution in phone charging, it eliminates the inherent hassles of cord and power outlet management to ensure you, and those around you, always have a healthy charge to stay connected wherever and whenever you need it.

FEATURES

Qi Wireless charging base and wireless charging batteries charge devices at home, in the office and everywhere you go
Wireless batteries have a USB-C port to recharge without the base
Works with Apple, Samsung, Google and other certified Qi Wireless enabled devices
10W fast charging base powers up multiple OtterSpot batteries and one device simultaneously
Eliminates tangled mess of wires on countertops and nightstands
Limited lifetime warranty supported by hassle-free customer service

DEVICE AND CASE COMPATIBILITY

OtterSpot Wireless Charging System works with Apple, Samsung, Google and other certified Qi Wireless enabled devices. Since there are hundreds of Qi Wireless enabled devices from a variety of device manufacturers in market today, you can easily find out if yours is certified by searching for Qi certified devices on the Wireless Power Consortium database webpage: https://www.wirelesspowerconsortium.com/products.
OtterSpot Wireless Charging System works with all OtterBox branded phone cases, including Otter + Pop cases. It also works with most other phone cases.

HOW TO USE OTTERSPOT WIRELESS CHARGING SYSTEM
Using OtterSpot Wireless Charging System is quick and easy. Just follow the key steps outlined below.

CHARGE THE SYSTEM
For the OtterSpot Charging Base and OtterSpot Battery combo, or the OtterSpot Battery-only product, you need to charge the battery as your first step. There are a couple of ways to do this, including:

Stack battery on the base and plug the base into your wall outlet with the wall charger.
Or, connect the battery to the wall charger and plug the wall charger into your wall outlet.

Otterbox-Wireless-Charging-System-Image-2

CHARGE 2 OR MORE BATTERIES AND A DEVICE

Plug charging base into wall.
Stack batteries on charging base, lining up pogo pins to trigger flashing LED.
Center phone on battery, screen side up.
Charge multiple batteries and a phone at once.

Powered by 36 watts of USB-C power delivery, OtterSpot Charging Base delivers high-speed charging as the foundation of the system. Designed to blend in, the charging base becomes your central location for charging your phone and OtterSpot batteries.

Note: So there’s no need to press a button to enable wireless charging. Your wireless enabled device begins charging right away when you place it on the base’s surface.
Note: You can expect to charge up to three OtterSpot batteries (consumer version) at once with a max charging rate (4.5 hours to full), or up to five commercial batteries at max charging rate (4.5 hours to full) when charging in a stack.

Expand your OtterSpot Wireless Charging System with up to three OtterSpot batteries to keep everyone who needs it fully charged

Note: Devices have built-in safety measures to allow for a certain amount of charging speed. For example, iPhone X has 7.5W charging ability while the Samsung Galaxy S9 has up to 10W. However, this product does NOT harm a device due to its higher wattage output. The wireless charging features on both the base and the battery only charge up to 10W max power.

USE OTTERSPOT BATTERIES

OtterSpot batteries deliver a fast charge wherever and whenever you need it, with a battery capacity of 5000 mAh — enough energy to charge most devices up to one full recharge.
OtterSpot batteries cannot be charged wirelessly. You must either stack them on top of the charging base or charge it with a USB-C cable via its backside port (much like any other battery pack).
Once you’ve charged your OtterSpot batteries — remember, you can stack up to three of them on the charging base (five on commercial base) — simply place them on a flat surface in and around your home or on the go. Then place your phone on top of one to begin charging.

Note: The battery goes into an idle state after about 40 seconds when not in use to conserve energy.

OtterSpot batteries also hold your phone in place with their anti-slip surface.

OTTERSPOT BATTERY LED FUNCTIONS

In charging mode (i.e., battery is charging on a stack or from the wall charger) note the following:

0-25% charge – 1 LED pulsing
25-50% – 1 LED on, 1 LED pulsing
50-74% – 2 LEDs on, 1 LED pulsing
75-99% – 3 LEDs on, 1 LED pulsing
100% – 4 LEDs on

In discharging mode (i.e., battery is charging a device, wired or wirelessly) note the following:

<10% charge – 1 LED pulsing
10-25% charge – 1 LED on
26-50% – 2 LEDs on
50-75% – 3 LEDs on
76-100% – 4 LEDs on

FAQS

WHAT IS THE OTTERSPOT WIRELESS CHARGING SYSTEM?
Wireless Charging System allows Qi-enabled device users to charge at home or on-the-go with a simple, stackable solution. The charging base accommodates up to three OtterSpot Wireless Charging Batteries charging at the same time for the consumer version, and up to five OtterSpot Wireless Charging Batteries for the commercial version. For optimal performance, we recommend stacking three OtterSpot Wireless Charging Batteries on the OtterSpot Wireless Charging Base (five on commercial base).

WHAT DEVICE DOES OTTERSPOT CHARGE?
Any device with Qi Wireless capability can power up on any of the OtterSpot bases or batteries.

IS THE BASE A WIRELESS CHARGER?
Yes! The base doubles as a charging station for OtterSpot batteries and is a Qi Wireless charger.

HOW FAST WILL THIS CHARGE MY PHONE?
How fast your device charges depends on your device. OtterSpot Wireless Charging Batteries offer up to 10W of power.

HOW LONG DOES IT TAKE TO RECHARGE AN OTTERSPOT?
It takes approximately 4.5 hours to charge one to three OtterBox Wireless Charging Batteries from 0% to 100%.

TROUBLESHOOTING AND TECHNICAL SUPPORT

. Battery does not wirelessly charge a device
1. Confirm device is Qi-Wireless charge enabled.
2. Does device charge on the charging base but not on the battery?
  1. If device is in a case, remove case and confirm charging. Some cases have metal or other attachments that prevent Qi-Wireless charging.
3. Is device properly positioned on battery or base charging surface (centered, coil-to-coil)?
4. Press button or place on base, confirm LEDs light up, place device on top surface.
5. Press button or place on base to confirm charge state is greater than two solid LEDs. Recharge for 30 minutes, if necessary
Battery does not charge a device (wired charge)
1. Press button or place on base, confirm LEDs light up.
2. Press button or place on base to confirm charge state is greater than two solid LEDs. Recharge if necessary.
3. Reset battery: double-click button then hold down for >5 seconds until all LEDs light up.
4. Inspect connector for debris or damage. Carefully remove any debris if present.
5. Remove and reconnect cable from battery connector. Remove and reconnect cable from device.
6. Confirm cable is good. Does cable charge device when used with another charger? Suggest using cable that came with device (if connector type is compatible).
Battery LEDs do not turn on
1. Press button. If no LEDs, charge battery on a base or by wired USB-C input charger (consumer only) for 30 minutes.
2. Reset battery: double-click button then hold down for >5 seconds until all LEDs light up.
3. Inspect connector and pogo pin contacts for debris or damage. Carefully remove any debris if present.
4. Re-attempt charging (on base or wired) for 30 minutes.
5. Battery does not recharge
1. Ensure battery is stacked on a compatible base (using OtterSpot charger).
  1. Consumer battery MUST be used with consumer base; Commercial Battery MUST be used with commercial base.
2. Do any LEDs light in any of the following conditions:
  1. Press button.
  2. Confirm that battery pogo pins are properly aligned with base pogo pins.
  3. OtterSpot USB-C charger is connected (consumer only) — Confirm charger and USB Type C-C cable is being used.
  4. Reset battery: double-click button then hold down for >5 seconds until all LEDs light up.
    1. Ensure power source is active and properly connected.
    2. Inspect connector and pogo pin contacts for debris or damage. Carefully remove any debris if present.
    3. If pogo pins are stuck in a depressed position, press the pogo pin lightly with a tweezers or small object to return to normal position.
    4. Re-attempt charging (on base or wired) for 30 minutes.
Battery LED(s) flash repeatedly
1. Four flashing LEDs indicates one of the following conditions:
  1. Foreign Object Detection (FOD) — disables wireless charging if there are foreign metal objects in the charging area.
  2. Identification Error — disables charging functionality if the battery is paired with an incompatible base (e.g., consumer battery w/ commercial base or commercial battery with consumer base).
  3. Over Temperature Condition — disables charging if the battery is outside its safe operating range.
  4. This could happen in direct sunlight or a hot environment. Charging functionality returns when the product
    is within its operational range.
  5. A single flashing LED indicates one of the following conditions:
    1. If the battery is idle, 1 LED flashing indicates the battery is <10% capacity and needs to be recharged.
    2. If the battery is in a charging or discharging mode, the LEDs behave as follows.
    3. In charging mode:
      0-25% charge – 1 LED pulsing
      25-50% – 1 LED on, 1 LED pulsing
      50-74% – 2 LEDs on, 1 LED pulsing
      75-99% – 3 LEDs on, 1 LED pulsing
      100% – 4 LEDs on
    4. In discharging mode:
      1. <10% charge – 1 LED flashing
      2. 10-25% charge – 1 LED on
      3. 26-50% – 2 LEDs on
      4. 50-75% – 3 LEDs on
      5. 76-100% – 4 LEDs on
Base does not charge a device (wireless charge)
1. Confirm device is wireless charge enabled.
2. Is device properly positioned on battery charging surface (centered coil to coil)?
3. Ensure included power source and cable are properly connected.
Base LEDs do not turn on
1. Note that during charge out (wireless or wired) from base, LEDs extinguish after ~40 seconds, but device is still charging.
2. Inspect connector for debris or damage. Carefully remove any debris if present.
3. Ensure included power source and cable are properly connected.

COMMON FAILURE MODES

Otterbox-Wireless-Charging-System-Image-6

CARE & MAINTENANCE

Avoid using the system in extreme hot or cold conditions. Note that its operating range is 0° – 40° C (32° – 104° F). Clean your system (surface and pogo contacts) with a lint-free, non-abrasive white cloth dampened with isopropyl alcohol. Do not submerge the system in liquid or spray it with liquid. This ensures you avoid liquid from getting inside the unit and into the electronics.Please also avoid contact with sunscreen, oils and other harsh chemicals. If stored in an idle state, always recharge the battery on a base, in a stack or from a wall adapter prior to use as a portable battery charger. For reference, a fully charged battery can
remain idle for up to 12 months before needing to be recharged.
Note: Please refer to Section C under Regulatory Information, Warnings and Cautions below for more information on caring for and maintaining the system.

Otterbox Wireless Charging System User Manual

INTRODUCTION

FEATURES

DEVICE AND CASE COMPATIBILITY

CHARGE 2 OR MORE BATTERIES AND A DEVICE

USE OTTERSPOT BATTERIES

OTTERSPOT BATTERY LED FUNCTIONS

FAQS

TROUBLESHOOTING AND TECHNICAL SUPPORT

COMMON FAILURE MODES

CARE & MAINTENANCE

REFERENCE

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