2400WD Series
OWNER’S GUIDE
ULTRA™ 2-in-1 ROBOT
Robot Floor Cleaner
2400WD Series WARNINGS
AND WARRANTIES
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
If the charging cable plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.
WARNING
To reduce the risk of fire, electric shock, injury, or property damage:
- DO NOT pull or carry charging dock by the cord or use the cord as a handle.
- DO NOT unplug by pulling on cord. Graspthe plug, not the
- DO NOT close a door on the cord, pull the cord around sharp corners, or leave the cord near heated
- DO NOT put any objects into nozzle or accessory DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
- DO NOT use Robot Floor Cleaner if airflow is restricted. If the air paths become blocked, turn the vacuum cleaner off and remove all obstructions beforeturning on the unit
- Keep all vacuum openings awayfrom hair, face, fingers, uncovered feet, or loose
entrances.
- Turn off the Robot Floor Cleaner before anyadjustment, cleaning, maintenance, or
- Allow all filters to air-dry completely before reinstalling them in the Robot Floor Cleaner to prevent liquid from being drawn into electric
- DO NOT modify or attempt to repair the Robot Floor Cleaner or the battery yourself, except as indicated inthe
Owner’s Guide. DO NOT use the vacuum if it has been modified or damaged.
- Remove all spilled or leaked liquid from thedock landing mat, base, or floor, as it could lead to risk of electrical
- Trya little of the VACMOP® cleaning solution on a small, inconspicuous area of the floor to ensure the solution
GENERAL WARNINGS
When using an electrical appliance, basic precautions should always be followed, including the following:
- This appliance consists of a Robot Floor Cleaner and charging dock with power supply. These components contain electrical connections, electrical wiring, and moving parts that potentially present risk to the
- Placethe cords from other appliances out of the area to be
- DO NOT operate the vacuum in aroom where an infant or child is
- DO NOT operate the vacuum in anarea where there are lit candles or fragile objects on the floor to be
- DO NOT operate the vacuum in a room that has lit candles on furniture that the vacuummay accidentally hit or bump
- DO NOT allow children to sit on the vacuum
- DONOT use the vacuum on a wet (unless it is a WD vacuum)
- Before each use, carefully inspect all partsfor any If a part is damaged, discontinue use.
- Use only identical replacement parts found oncom
- This Robot Floor Cleaner contains no serviceable
- Useonly as described in the Owner’s Guide provided on com.
DO NOT use Robot Floor Cleaner for any purpose other than those described in the Owner’s Guide.
- With exception of the filters, dustbin, fluid reservoir, and pads, DO NOT expose any parts of the Robot Floor Cleaner to water or other
USE WARNINGS
- This appliance can be used by persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards
- Children shall not play withthe appliance.
- Cleaning and user maintenanceshall not be made by children without supervision.
- Always turn off the Robot Floor Cleaner beforeinserting or removing the filter, dust bin, or side
- DO NOT handle plug, charging dock, charging cable, or Robot FloorCleaner with wet hands. Cleaning and user maintenance shall not be made by children without
- DO NOT use the Robot Floor Cleaner without the dust bin, filter, brushroll, and side brush in
- DO NOT damage the chargingcord:
- DO NOT use if Robot Floor Cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into
- DONOT place Robot Floor Cleaner on unstable surfaces,
- If the Robot Floor Cleaner is notstarting from the dock, it must be placed at least
1.5 feet (45 cm) away from any stairs or ledges.
- DO NOT use to pickup:
- Liquid
- Large
- Hard or sharp objects (glass, nails, screws, orcoins).
- Large quantities of dust (drywall dust, fireplace ash, orembers).
- Smoking or burning objects (hot coals, cigarette butts, ormatches).
- Flammable or combustible materials (lighterfluid, gasoline, or kerosene).
- Toxic materials (high concentrations of chlorine bleach liquid, high concentrations of ammonia, ordrain cleaning )
- DO NOT use in the followingareas:
- Outdoor areas near fireplaces with unobstructedentrances
- Spaces that are enclosed andmay contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust).
- In an area with a space
- Near fireplaces withunobstructed
doesn’t damage the floor.
- When refilling the reservoir, check for leaks, as pooled liquids are a slipping hazard and may cause electrical shock. If the reservoir is damaged, it must be replaced.
- Use caution walking on mopped floors, asthey may be slippery while
- For your Robot Floor Cleaner’s cliff sensors to work properly, all runners, rugs, carpets, or small thresholds(like child gates) must be 8 inches from any stairs (or must be continuous and
extend over the edge of the stairs). If a runner, rug, carpet, or small threshold that is less than 8 inches from the stairs cannot be moved, you must use a no- go zone to block off the stairs.
- DO NOT use as an attachment to power tools for dust
- Place the cords from other appliances outof the area to be
- DO NOT operate the vacuum in a room wherean infant or child is
- DO NOT operate the vacuum in an area where there are lit candles or fragile objects on the floor to be
- DO NOT operate the vacuum in a room thathas lit candles on furniture that the vacuum may accidentally hit or bump into.
- DO NOT allow children to sit on the vacuum.
BATTERY USE
- The battery is the power source for the vacuum. Carefully read andfollow all charging
- To prevent unintentional starting, ensure thevacuum is powered off before picking
LASER WARNING
- This product has a Class 1 laser. It is safe under reasonably foreseeable conditions (as defined in the Owner’s Guide). Always turn off the power before lifting
Charge Indicator Lights
it up or carrying it.
- UseONLY the Shark® charging dock XDRV2600WD and use only battery RVBAT850A. Use of batteries or battery
- Chargers other than those indicatedmay
the Robot Floor Cleaner or performing any maintenance on it.
- DO NOT look directly into laser.
Error Indicator Light
Front Bumper
Wi-Fi Indicator Light
create a risk of fire.
- Keep the battery away from all metal objectssuch as paper clips, coins, keys, nails, or screws. Shorting the battery terminals together increases the risk of fire or
- Under abusive conditions, liquid may be ejected from the battery. Avoid contact withthis liquid, as it may cause irritation or burns. If contact occurs, flush with water. If liquid contacts eyes, seek medical
- Robot Floor Cleaner should not be stored, charged, or used attemperatures below 50°F (10°C) or above 104°F (40°C). Ensure the battery and vacuum have reached room temperature before charging or use. Exposing the robot
or battery to temperatures outside of this range may damage the battery and increase the risk of fire.
- DO NOT expose the Robot Floor Cleaner or battery to fire or temperatures above 265°F(130°C) as it may cause
- Non-rechargeable batteries cannot be
NO-GO ZONES
- Always use no-go zones around reflective flooring and
- No-go zones should always be usednear
Dock Button Clean Button
Fluid Reservoir
Cliff and Boundary Sensors
Charging Contact
Side Brush
(design
carpeted stairs.
- DO NOT use no-go zones within 10 feet of the
Battery Door
Self-Cleaning Brushroll
may vary)
Front Caster Wheel
Drive Wheel Brushroll Door
SAVE THESE INSTRUCTIONS
Dust Bin and Filter
DOCK SETUP
FLUID RESERVOIR
Fill Port and Release Button
DOCK FRONT DOCK BOTTOM
Charging Dock
- Select a permanent location with strong Wi-Fi for the Charging Dock, because every time you relocate it, yourrobot will have to completely re-map your
- Placethe dock with its back against a wall and attach the landing Select a level surface on bare floor, in a central area. Do not place dock against baseboards or heating elements.
- Removeany objects that are closer than 3 feet from either side of the dock, or closer than 5 feet from the front of the
- Plug in the
INSTALLING THE SIDE BRUSH
Charging Contacts
Charger Cord Wrap
Snap the included Side Brush onto the square peg on the bottom of the robot.
DOCK LANDING MAT
(This side up)
IMPORTANT: The Shark AI Ultra™ 2-In-1 Robot has a pre-installed rechargeable battery. Charge the battery completely before first use. It may take up to 6 hours to fully charge.
In Use
Full Charge (White)
Partial Charge (White)
Low Charge (Red)
While
Charging
(White)
To TURN THE ROBOT ON: Place the robot on the dock or hold down DOCK button for 5 to 7 seconds, until the indicator lights turn on.
If the robot has no charge or it cannot return to the dock, manually place it on the dock. The indicator light will turn blue and the robot will beep when it is correctly placed on the dock.
No Charge or Off
The white charge indicator lights show how much battery power is remaining.
While the robot is charging, both white LED lights will flash. When charging is complete, both white lights will illuminate steadily. It may take up to 6 hours to fully charge your robot.
If the robot is idle and away from the charging dock for 10 minutes, it will enter Sleep Mode. The indicator lights will turn off, but the battery and Wi-Fi lights will remain on in sleep mode. Wake up the robot by pressing any button.
When the cleaning cycle is complete, or if the battery is running low, the robot will search for the dock.
If the robot doesn’t return to dock, its charge may have run out, or if it is in wet cleaning mode, the dock may be blocked by carpet.
CLEAN BUTTON
Press to begin a cleaning session and press again to pause the cleaning session.
Your robot uses an array of sensors to navigate around walls, furniture legs, and other obstacles while it cleans. To prevent the robot from entering areas you don’t want it to, set up no-go zones in the app. For best results, prepare your home as indicated below, and schedule a daily cleaning to ensure all floor areas are regularly maintained.
RECHARGE & RESUME
Press and hold the DOCK button for 15 seconds to turn Recharge & Resume ON or OFF.
DOCK BUTTON
Hold down for 5 to 7 seconds to power on the robot. Press to stop cleaning and send robot back to the charging dock.
CHARGE INDICATOR LIGHTS
Display the amount of charge remaining in the battery.
WET MOPPING INDICATOR LIGHT
The CLEAN button will illuminate blue when the fluid reservoir is properly installed. The CLEAN button will illuminate yellow if the tank is empty and needs refilling.
“!” ERROR INDICATOR
See Troubleshooting section for full list of error codes.
OBSTRUCTIONS
Clear cords and small objects less than 4.5″ in height, and open interior doors to ensure a complete map of your home.
THRESHOLDS
Your robot can climb over most thresholds to get from room to room, but if one is too high, set up a no-go zone in the app to block it off.
STAIRS
For your robot’s cliff sensors to work properly, all runners, rugs, carpets, or small thresholds (like child gates) must be 8 inches from any stairs (or must be continuous and extend over the edge of the stairs). If a runner, rug, carpet, or small threshold that is less than 8 inches from the stairs cannot be moved, you must use a no-go zone to block off the stairs.
SCHEDULING
Schedule whole-home cleanings with the app. To schedule a mopping run with the app, the reservoir must be filled and installed in the robot with the pad attached.
AVOID MOVING THE ROBOT & DOCK
While your robot is cleaning,
do not pick it up and move it, or move the charging dock— this will impact the robot’s navigation and ability to return to dock when cleaning is complete.
REMOVE RUGS FROM DOORWAYS WHEN MOPPING
Before mopping, you must
set up Carpet Zones in the app, and move any carpets or rugs that block access to floors that you want your robot to mop.
The Recharge & Resume function is turned OFF by default. Turn ON Recharge & Resume for complete coverage if your home’s floor plan is bigger than 1500 sq. ft. Your robot will return to the dock, recharge, and can pick up where it left off.
WI-FI INDICATOR
White light: connected to Wi-Fi.
Red light: not connected. Flashing White: setup mode. No light: not set up yet.
MANUAL CLEANING MODE
To manually start a cleaning cycle, press the CLEAN button on the robot or on the mobile app. To immediately send the robot back to the dock, press the DOCK button.
SHARK AI ULTRA™ ROBOT
WET MOPPING SETUP
NOTE: Before it can mop, the robot MUST complete an Explore Run. After the Explore Run, you will have an option to set up Carpet Zones and verify those carpets in the app with a Carpet Verification Run. This ensures your robot will avoid carpets in mopping mode.
After setup is complete, follow instructions in the app to help your robot conduct an Explore Run to create an initial map of your home.
The robot will travel from room to room to identify walls, furniture, and other obstacles as it cleans.
This run will take less time than a full cleaning, as it doesn’t cover the entire floor.
The robot’s object detection technology helps it navigate around obstacles taller than 4.5″ in height. Clear away small objects that may interfere with the cleaning path of your robot.
Create no-go zones in the app to block off areas you do not want the robot to enter. You can set up no-go zones around small objects, or use them to block off large areas.
Attach the mop pad by inserting the flat edge of the pad through the slot in the reservoir. Pull the mop pad all the way through the slot until it is securely inserted.
Secure the pad to the back of the reservoir.
VACUUM-ONLY INSTRUCTIONS
To vacuum, the fluid reservoir must NOT be attached to the robot. Make sure the dust bin is properly installed.
Lift open the fill cap on the top of the reservoir. Fill with water to the water line then fill the VACMOPTM cleaning solution to the VACMOP fill line. Close the cap and make sure it is properly sealed.
Avoid filling with cleaning solutions other than the recommended ones above. This may hinder the cleaning performance of your robot in mopping mode.
Firmly push the reservoir into the back of the robot, behind the dust bin, and ensure the fluid reservoir clicks into place.
WET MOPPING SETUP
NOTE: When mopping, your robot may travel over floor mats or rugs. Before the next mopping run, move rugs or mats out of the robot’s path, or use the app to enable Carpet Zones or to set up no-go zones.
Please visit sharkclean.com/app or visit SharkClean on YouTube for troubleshooting videos.
USING THE SHARKCLEAN® APP AND VOICE CONTROLS
Get the most out of your Shark Ai Ultra™ Robot with these app features:
- Recharge &Resume
Enable this feature to handle multi-room cleaning in larger homes. The robot will return to the dock, recharge, and can pick up where it left off.
- CarpetZones
Once the robot has mapped your home, set up Carpet Zones in the app to identify carpets and rugs for the robot to avoid when it mops.
- Scheduling
Set whole-home cleanings for any time, any day.
- Control From Anywhere Whereveryou are, you’re in control of your
- CleaningReports
Each time your robot cleans, your app will generate a cleaning report.
Search for SharkClean in the app store and download the app to your iPhoneTM or AndroidTM.
Before your robot’s first mopping run, set up Carpet Zones in the app to ensure your robot will avoid carpets and rugs when mopping. Follow instructions
When the reservoir has fluid and is properly installed, with the mop pad attached, the robot is ready to vacuum and mop simultaneously. Press the CLEAN
SETTING UP VOICE CONTROL WITH THE GOOGLE ASSISTANT OR AMAZON ALEXA
Visit sharkclean.com/app for setup instructions which include how to enable Shark Skill for Amazon Alexa and using with Google Assistant.
in the app to set up Carpet Zones and to start a
Carpet Verification Run.
button on the robot or in the app to start a vacuuming and mopping run. The robot will prime the mop pad for 30 seconds before starting its run.
Google Assistant:
“OK Google, tell Shark to start cleaning.” “OK Google, tell Shark to pause my robot.”
“OK Google, tell Shark to send my robot to the dock.”
Amazon Alexa:
“Alexa, tell Shark to start cleaning.” “Alexa, tell Shark to pause my robot.”
“Alexa, tell Shark to send my robot to the dock.”
WI-FI TROUBLESHOOTING
- To use the app, your phone must be connected toa 4GHz network. The app will only work on a 2.4GHz network.
- Typicalhome Wi-Fi networks support both 4GHz and 5GHz.
- Do not use a VPN or a proxy
- Makesure Wi-Fi isolation is turned off on the
- If you cannot connect, call1-888-228-5531.
ERROR CODE PROBLEM | |
! (RED) + Wi-Fi indicator (RED Flashing) | Incorrect password for Wi-Fi |
! (RED flashing) + Wi-Fi (RED) | SSID cannot be found, try connecting again |
Wi-Fi (RED Flashing) | Cannot connect to Wi-Fi |
When mopping is complete, remove the reservoir by pressing the fill port button and sliding the reservoir out.
CAUTION: Floors may be slippery after mopping.
To remove the mop pad from the reservoir, detach the pad from the back of the reservoir and slide the pad out of the slot.
For optimal suction power, after each use, clean and reinsert the filter inside the robot’s dust bin.
See sharkaccessories.com for replacement filters.
With the fluid reservoir removed, press the Dust Bin Release Button and slide out the dust bin.
To open the dust bin lid, press and hold the button while lifting the lid, using the finger slots.
Remove and empty the dust bin. Clean any hair or debris off the Anti-Tangle Comb on the back of the dust bin.
Pull filter out of the dust bin by the tabs.
Empty debris and dust into trash. Wash dust bin if necessary, using water only.
To avoid mold, clean the area between the filter and the plastic shield after every mopping run, and periodically after vacuuming. Remove the shield and clear any debris buildup with a dry cloth or soft brush.
Lightly tap the filter to remove debris every time you empty the dust bin. For a deeper clean, rinse the filter with water once a month. Allow the filter to air-dry for up to 24 hours before reinstalling. Do not use soap or scrub the filter. This will damage the material.
Reinsert the filter into the dust bin, then slide the dust bin back into the robot until it clicks into place.
The Self-Cleaning Brushroll actively removes hair wrap while your robot cleans. If some debris remains wrapped around the brushroll, continue to run the robot to give the brushroll time to clean itself. If some hair wrap or debris remains after continued cleaning, carefully remove it from the brushroll.
CLEAN SENSORS AND CHARGING CONTACTS AS NEEDED. With a dry cloth, gently dust off the sensors and contacts located on the bottom of the robot and on the dock.
To access the brushroll, push up on the tabs on the brushroll door, then lift off the door.
Lift out the brushroll and remove any debris.
Reinstall the brushroll, inserting the flat end first. Close the brushroll door and press down until both sides click into place.
CLEANING SIDE BRUSH
CLEAN SIDE BRUSH AS NEEDED.
MAINTAINING THE RESERVOIR AND MOPPING PAD
Carefully unwind and remove any string or hair wrapped around the brush.
Gently wipe the brush with a dry cloth. To reinstall, snap the brush over the peg. Spin the brush manually to make sure it is installed correctly.
To clean pads, machine wash warm with light colors. Use mild detergents and do not use bleach or fabric softeners. Air-dry, or tumble-dry on low with no dryer sheets.
Empty the reservoir after each use. Rinse the reservoir and let it air-dry. DO NOT put the reservoir in the dishwasher.
CLEAN FRONT WHEEL PERIODICALLY.
See sharkaccessories.com for replacement parts.
Clean the wheel housing. Periodically clean the drive wheels and the housing around them. To clean, rotate each drive wheel while dusting.
Filter
Brushroll Door
Mop Pad
Robot Dust Bin
Side Brush NOTE: Side brush design may vary
Fluid Reservoir
Brushroll
Charging Dock
Shark® VACMOP™
Multi-Surface Cleaner Refill 2L Bottle
Battery
Dock Landing Mat
Shark® VACMOP™ Hardwood Cleaner Refill 2L Bottle
TROUBLESHOOTING
If any error lights are illuminated or flashing on your Shark AI Ultra™ 2-In-1 Robot , see the error code chart below:
ERROR # ERROR CODE SOLUTION | ||
2 | DOCK (RED) + ! (RED) flashing | Side brush is stuck. Remove any debris from around the side brush so it moves freely. |
2 | CLEAN (RED) + DOCK (RED) + ! (RED) flashing | A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely. |
2 | CLEAN (WHITE) + DOCK (RED) + ! (RED) flashing | Wheel motor encoder failure. Please contact Shark Customer Service at 1-888-228-5531. |
2 | CLEAN (WHITE) + ! (RED) flashing | Blockage in brushroll. Remove any debris from around and inside the brushroll so that it can spin freely. |
3 | CLEAN (GREEN) + DOCK (GREEN) + ! (RED) flashing together | Suction motor failure. Remove and empty the dust bin, clean the filters, remove the brushroll and brushroll door, and remove blockages. |
6 | DOCK (RED) flashing | Front bumper may be jammed. Clean the bumper and make sure it moves in and out freely. |
7 | CLEAN (RED) + DOCK (WHITE) flashing | Cliff sensor error. Move your robot to a new location and clean its cliff sensors. |
9 | CLEAN (RED) + DOCK (RED) flashing | Robot dust bin needs to be reinstalled. Insert the dust bin until it clicks in place. |
10 | CLEAN (RED) flashing | Robot may be stuck on an obstacle. Move robot to a new location on a level surface. |
16 | CLEAN (RED) + DOCK (WHITE) alternating | Robot is stuck. Move your robot to a new location and make sure the front bumper moves in and out freely. |
21 | CLEAN (RED) + DOCK (WHITE) + ! (RED) flashing | Robot has encountered an error while booting. Please turn the power off and back on. |
24 | BATTERY ICON (RED) flashing | Battery is critically low and needs recharging. Please pick up your robot and place it on the base. Make sure the base indicator light turns blue to confirm your robot is placed on the base correctly. |
24 | DOCK (WHITE) + ! (RED) flashing | Robot has encountered an error while charging. Please make sure you are using the correct power cord for the base. |
25 | CLEAN (YELLOW) flashing | Fluid reservoir is empty. Refill with water or VACMOPTM solution before restarting. |
For all other issues, please call Customer Service at 1-888-228-5531.
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- NO WARRANTIES. SharkNinja expressly disclaims any warranty for SN APPS, Ayla Application Libraries, or Ayla Embedded Software. SN APPS, Ayla Application Libraries, and Ayla Embedded Software are provided ‘As Is’ without any express or implied warranty of any kind, including but not limited to any warranties of merchantability, noninfringement, fitness of a particular purpose, or title. SharkNinja does not warrant or assume responsibility for the accuracy or completeness of any information, text, graphics, links, or other items contained within the SN SharkNinja makes no warranties respecting any harm that may be caused by the transmission of a computer virus, worm, logic bomb, or other such computer program.SharkNinja further expressly disclaims any warranty or representation to any third party.
- LIMITATION OF LIABILITY. In no event shall SharkNinja or its suppliers be liable for any special, incidental, punitive, indirect, or consequential damages whatsoever (including, but not limited to, damages forloss of profits or confidential or other information, for business interruption, for personal injury, for
loss of privacy, for failure to meet any duty including of good faith or of reasonable care, for negligence, and for any other pecuniary or other loss whatsoever) arising out of or in any way related to the use of or inability to use SN Devices or SN APPS, the provision of or failure to provide support or other services, information, software, and related content through the product or otherwise arising out of the use of
SN APPS, or otherwise under or in connection with any provision of this EULA, even in the event of the fault, tort (including negligence), strict liability, breach of contract, or breach of warranty of SharkNinja or any supplier, and even if SharkNinja or any supplier has been advised of the possibility of such damages. SharkNinja shall have no liability with respect to the content of the SN APPS or any part thereof, including but not limited to errors or omissions contained therein, libel, infringements of rights of publicity, privacy, trademark rights, business interruption, personal injury, loss of privacy, moral rights, or the disclosure of confidential information.
- APPLICABLE LAW. The laws of the Commonwealth of Massachusetts will govern this EULA and You hereby consent to exclusive jurisdiction and venue in the state and federal courts sitting in the Commonwealth of
- SharkNinja may assign this EULA without notice to Licensor.
- ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included with the SN Devices) is the entire agreement between You and SharkNinja relating to the SN APPS and supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the SN APPS or any other subject matter covered by this To the extent the terms of any SharkNinja policies or programs for support services conflict with the terms of this EULA,the terms of this EULA shall control.
If You have questions regarding this EULA, please contact SharkNinja at 89 A Street, Suite 100, Needham, MA 02494.
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
- The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, willbe repaired or replaced up to one (1) year from the original purchase
- Inthe event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater
What is not covered by this warranty?
- Normalwear and tear of wearable parts (such as foam filters, filters, ), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
- Anyunit that has been tampered with or used for commercial
- Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failureto perform required maintenance (e.g., not cleaning the filters, or not removing debris from the brushroll), or damage due to mishandling in
- Consequential and incidental
- Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) whenthe repair is performed by a repair person not authorized by
- Productspurchased, used, or operated outside North
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-888-228-5531 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories.
Please register your product and have it with you when contacting Customer Service.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$25.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-888-228-5531 to initiate a warranty claim. You will need the receipt as proof of purchase. A Customer Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
REGISTER YOUR PURCHASE
registeryourshark.com
NOTES
RECORD THIS INFORMATION
Model Number: ������������������������
Date of Purchase: ���������������������� (Keep receipt)
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TIP: You can find the model and serial numbers on the QR code labels on the bottom of the robot and battery.
EXPECTED PERFORMANCE
Expected runtime: Up to 60 minutes Expected charging time: 6 hours
FCC WARNINGS
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to parts 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
n Reorient or relocate the receiving antenna.
n Increase the separation between the equipment and receiver.
n Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
n Consult the dealer or an experienced radio/TV technician for help.
This Device complies with part 15 of the FCC rules. Operation is subject to the following conditions:
- Thisdevice may not cause harmful interference
- Thisdevice must accept any interference received, including interference that may cause undesired
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.
BATTERY REMOVAL AND DISPOSAL
This product uses a battery. When the battery no longer holds a charge, it should be removed from the vacuum and recycled. DO NOT incinerate or compost the battery.
When your lithium-ion battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the trash or in a municipal solid waste stream. Return spent battery to an authorized recycling center or to retailer for recycling. Contact your local recycling center for information on where to drop off the spent battery.
For more information on battery removal for disposal, please visit sharkclean.com/batterysupport.
The RBRC™ (Rechargeable Battery Recycling Corporation) seal on the lithium-ion battery indicates that the costs to recycle the battery at the end of its useful life have already been paid by SharkNinja. In some areas, it is illegal to place spent lithium-ion batteries in the trash or municipal solid waste stream and the RBRC program provides an environmentally conscious alternative.
RBRC, in cooperation with SharkNinja and other battery users, has established programs in the United States and Canada to facilitate the collection of spent lithium-ion batteries. Help protect our environment and conserve natural resources by returning the spent lithium-ion battery to an authorized SharkNinja service center or to your local retailer for recycling. You may also contact your local recycling center for information on where to drop off the spent battery, or call 1-800-798-7398.
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you keep your Shark AI Ultra™ 2-In-1 Robot running at peak performance.
SharkNinja Operating LLC US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-888-228-5531
sharkclean.com
Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.
This product may be covered by one or more U.S. patents. See sharkninja.com/patents for more information.
© 2022 SharkNinja Operating LLC. IQ NAVIGATION, SHARK, and SHARKCLEAN are registered trademarks of SharkNinja Operating LLC. SHARK AI ULTRA and VACMOP are trademarks of SharkNinja Operating LLC. RBRC is a trademark of Rechargeable Battery Recycling Corporation. APPLE, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. APP STORE is a service mark of Apple Inc., registered in the U.S. and other countries. GOOGLE, GOOGLE ASSISTANT, GOOGLE PLAY, the Google Play logo, android are trademarks of GOOGLE LLC.
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Shark AZ2000 Al Ultra 2-in-1 Robot Owner’s Guide