Ooma HD2 Handset Quick Start Guide


Ooma HD2 Handset Quick Start Guide


Package Contents


Getting Started

You’re just a few quick steps from making and receiving calls on your new Ooma HD2 Handset. This handset is the perfect companion to the Ooma Telo™—you’ll be able to access all Ooma features and even unlock new functionality! Before you begin, please make sure that your Ooma Telo is installed and operating properly, as your new handset cannot be set up without a functioning Telo.

Step 1 Insert Batteries

Remove the battery cover located on the back of the handset by sliding it away from the center of the device. Insert the two rechargeable AA batteries, making sure that you align the flat end against the springs. Replace the battery cover by sliding it in the opposite direction.


WARNING: If you need to replace the batteries included with your handset, use only rechargeable Nickel Metal-Hydride (Ni-MH) batteries. Other types of batteries may damage the handset or create a risk of fire.

Step 2 Charge the Handset

Plug the AC adapter into a power outlet and then connect the AC adapter cable to the charging cradle. Put the handset on the cradle. When the handset is on its cradle, it will show a lightning bolt in the battery icon when it is charging.


We recommend that you leave the handset on the cradle for 30 minutes before proceeding to the next step. The handset requires 10 hours to fully charge.

Step 3 Register the Handset

Press the Page key on your Ooma Telo and hold it down for three seconds to activate registration mode. When the handset detects the Telo, press the YES soft key to proceed. Once the handset is successfully registered, the home screen will be displayed. Each Ooma Telo supports up to four Ooma HD2 Handsets.


IMPORTANT: The Ooma HD2 Handset is not compatible with the first-generation Ooma Telo Handset. If you wish to switch from using the original Ooma Telo Handset to the new Ooma HD2 Handset, you must first dial on a phone connected to your Ooma Telo. The Telo will reboot and download a new version of software. The upgrade will take about 5 minutes to complete. Once the Telo is back in service, repeat Step 3. The Telo will now connect to your HD2 Handsets. Any older Telo Handsets will no longer work.

Quick Reference


Home Screen

After the handset is registered to your Telo, it will display a home screen similar to the one pictured below.


Navigating the User Interface

Your Ooma HD2 Handset has an easy-to-use interface that puts the most common features at your fingertips while still letting you access all the advanced features the handset is capable of.

Accessing the main menu

Press the key from the home screen.

To select an item

Use the navigation pad to scroll through a menu until you have highlighted the item you want, then press the center Select key.

Using the soft keys

There are two context-sensitive soft keys just under the display. Shortcuts to popular functions are assigned to these keys. The handset will update the label above the keys as you use the phone. Press the appropriate soft key to invoke the assigned function.

Accessing other options

To see a list of all available functions on a screen, press the Options soft key.

To exit a menu

Press the key or left on the navigation pad to go back one menu level. Press to exit all menus.

Main Menu Options

The following options are available from the main menu:


Voicemail — Listen to and manage your voicemail
Intercom — Intercom to or monitor other handsets
Services — Engage features like Do Not Disturb
Phonebook — Browse and search your contacts
Favorites — Speed dial your friends and family
Call logs — Access a list of your recent phone calls
About — Information about your Ooma system
Settings — Configure your phone preferences

Basic Operation

Placing Calls

Enter the number you wish to call and then press . To end the call, press . To search your contact list, use the keypad to spell out the first few letters of the contact name. Matching entries will automatically appear on the screen. To make a second call while you are already on the phone, press to switch lines and then dial the phone number.

Note: This requires the Instant Second Line feature of Ooma Premier.

Receiving Calls

Press when the phone is ringing.

Joining an Existing Call

You can join an existing call-in-progress by picking up an unused handset and pressing . Press the Join soft key and then select the line you wish to join.

Picture Caller-ID

When an incoming call comes in, you’ll see the associated phone number on the display. If the caller is in your Ooma phonebook, you’ll also see their name and picture (if available) shown on the handset display.

Note: Ooma Premier users will see the caller-ID name even if the caller is not in your phonebook.


Switch to a second incoming call by pressing or the Answer soft key. The current call will be automatically placed on hold. Switch back to the first call by pressing again.


Press the key to start a call in speakerphone mode, or during a call to switch to speakerphone. Press again to go back to using the earpiece (or headset if one is plugged in).

Muting the Microphone

While you are on a call, you can turn the microphone off by pressing the Mute soft key. Press the Unmute soft key to turn the microphone on again.

Volume Adjustment

To adjust the ringer volume, press up/down on the navigation pad while you’re on the home screen. To adjust the call volume, press up/down while you’re on a call. This will adjust the volume setting for the earpiece, speakerphone, or headset depending on which one is active.

Handset Paging

To locate your handset, press the Page key on your Ooma Telo (see page 2 diagram). All handsets that are powered on will chime for 30 seconds. Press on the handset to stop paging.

International Calls

To place an international call, dial followed by the country code and phone number. Depending on your account settings, you may hear your prepaid balance announced before the call is connected.

Note: To make international calls and access other premium services such as 411, you must charge up your prepaid account at: my.ooma.com/prepaid

Calling Features


Set up your phonebook by going to: my.ooma.com/contacts You can add new contacts manually or import existing contacts from many popular applications and sites. To sync your phonebook down to your handsets, click the Sync button on the web page or select Services from the main menu on your handset and then Sync config. From the home screen, press left on the navigation pad or select Phonebook from the main menu to bring up a list of your contacts. Use the navigation pad to scroll and press Select to view a list of phone numbers for a contact. Choose one and then press to place the call.

Voicemail Playback

To access your voicemail account, press the Voicemail soft key from the home screen and follow the audio prompts. When listening to your voicemail, press to play the previous message, press to replay the current message and to skip to the next message. Delete the current message by pressing , and save by pressing . Press to end voicemail playback.

Call Logs

From the home screen, press right on the navigation pad or select Call Logs from the main menu to scroll through a list of your recent calls. Press to return a call.


Press to bring up a list of previously dialed numbers. Scroll through the list and then press to redial.


Use the intercom to connect with other members of your household. To use this feature, select Intercom from the main menu. Choose a handset you wish to call or select Call All to ring all handsets.

Baby Monitoring

Baby monitoring lets you listen in on another room when you’re busy elsewhere in your home. Monitoring works in one direction, with one handset acting as a remote microphone and the other handset acting as a speaker. The first time you use this feature, you must enable the function on the handset you will use as a remote microphone. Go to Settings from the main menu and turn on the Baby monitor option. The handset is now ready to be monitored. Now pick up the handset you will use as the speaker. Select Intercom from the main menu. Choose the handset you wish to monitor and then press the Monitor softkey.


Set up a list of your favorite callers for easy access. Add a phone number from your call logs, redial list, or phonebook by highlighting the number and then pressing the Options softkey and selecting Add to favorites. Select which speed dial slot you want the number to be assigned to. Access your favorites by pressing from the home screen and then the speed dial slot number you wish to dial. You may also press and hold the speed dial slot number from the home screen to make the call directly.

Premier Features

Ooma Premier is a collection of advanced calling features that have been designed to enhance the capabilities of your home phone. With over 25 features to choose from, there’s something for everyone! In addition to the features described below which take advantage of your Ooma HD2 Handset, Premier subscribers can also access privacy protecting features to block telemarketers, call forwarding options to prevent missed calls, and many other convenient features that greatly enhance the capabilities of your home phone To learn more about all of the features available in Ooma Premier, visit: my.ooma.com/premier

Enhanced Voicemail

Send to Voicemail

When an incoming call comes in, press the Options softkey and then select Send to VM to send the call directly to voicemail. You can also send an active call to voicemail.

Do Not Disturb

You can engage Do Not Disturb and send all calls straight to voicemail. Toggle Do Not Disturb on and off by pressing the DND soft key from the home screen or selecting the Do Not Disturb option from the Services menu.

Voicemail Monitoring

When an incoming call goes to voicemail, you’ll be able to hear the caller leaving their message through the handset speaker. Press if you want to pick up the call, or press to shut off the speaker.

Enhanced Calling

Instant Second Line™

If someone else is already on a call, pick up any Ooma handset and press to get a fresh Ooma dialtone to make a second call. You’ll see the line indicator light up when you’re on the second line.

Enhanced Call Waiting

If someone is already on the line and you receive a second incoming call, any Ooma handsets not in use will ring. Press to answer the call.

Three-way Conferencing

With calls on both lines, press the Options softkey and then select the 3-way conference option to merge both lines together. To split the conference into individual calls, press the Options softkey and then select the Stop conference option.

Virtual Numbers

Select a second phone number for your in-laws, home business, or to make it easy for loved ones living in another area code to reach you. To configure this feature, go to: my.ooma.com/numbers

Personal Devices

Each Ooma HD2 Handset can be configured as a personal device, allowing you to set up a separate phone number and voicemail account for a home office or a member of your household. Your personal device will have a separate My Ooma account, allowing you to customize your new phone line exactly the way you want it. To configure this feature, go to: my.ooma.com/numbers


Ooma-HD2-Handset-QSG_EN_FR 700-0149-101


Leave a Reply