Poly Voyager 4300-UC Bluetooth headset User Manual

Poly Voyager 4300-UC Bluetooth headset User Manual

Headset Overview

• LEDs/Online indicator
• Volume up
• Call button/Press to interact with Microsoft Teams (app required)
• Siri®, Google Assistant™ Smartphone feature: Default voice assistant
• Play/pause**
• Next track**
• Previous track**
• Volume down
• Charge port
• Power
• Bluetooth® pairing
• Mute/unmute

NOTE **Functionality varies by application. May not function with web-based apps.

Be safe
Please read the safety guide for important safety, charging, battery, and regulatory information before using your new headset.

USB Bluetooth adapter

Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to computer audio. NOTE Adapter design may vary.

Standard LEDs

• USB LEDs                       What they mean
• Flashing red and blue      Pairing
• Solid blue                           Headset connected
• Flashing blue                     On a call
• Solid red                             Mute active
• Flashing purple                 Streaming media from compute

LEDs when Microsoft Teams* is detected

• USB LEDs                        What they mean
• Flashing red and blue        Pairing
• Solid purple                         Microsoft Teams connected
• Flashing blue                      On a call
• Solid red                              Mute active
• Pulsing purple                   Microsoft Teams notification

NOTE *Requires Microsoft Teams desktop application.

Charge stand (select models only)

NOTE The charge stand plugs into a computer or wall charger’s USB port.

Connect and pair

Connect to PC

Your Bluetooth USB adapter comes pre-paired to your headset.

1. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
   
2. The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.
3. Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your headset behavior through advanced settings and options.

Configure USB adapter
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter.

Windows

1. To configure your Bluetooth USB adapter to play music, go to the Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 or Plantronics BT600, set it as the Default Device, and click OK.
2. To pause music when you place or receive calls, go to the Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

Mac
To configure the Bluetooth USB adapter, go to the Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Poly BT700 or Plantronics BT600.

Pair to mobile device

1. To put your headset in pair mode, slide and hold the Powerswitch away from the off position until you hear “pairing” and the headset LEDs flash red and blue.
   
2. Activate Bluetooth on your phone and set it to search for new devices.
   • Phone Settings > Bluetooth > On*
   • Android Settings > Bluetooth On > Scan for devices*
     NOTE *Menus may vary by device
3. Select “Poly V43XX Series.” Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing. NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth adapter.

Pair the USB adapter again
Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is disconnected or bought separately, you will need to pair the adapter to your headset.

1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
2. Put your headset in pair mode.
3. Put your Bluetooth USB adapter into pair mode by selecting “Pair” in Poly Lens App. Your adapter flashes red and blue. Pairing is successful when you hear “pairing successful” and “PC connected” and the Bluetooth USB adapter LED is solid.

Pair mode
Slide and hold the headset Power

switch away from the off position until the LEDs flash red and blue.

Fit and charge

Wear on the right or left

To position the microphone on the right or left side, rotate the microphone boom up and over. Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth.

Charge
Charge your headset using the USB cable or the charging stand (select models only). The headset LEDs flash when charging. It takes approximately 90 minutes to fully charge your headset. The LEDs turn off once charging is complete. NOTE The USB cable and charge stand (select models only) plug into a computer or wall charger’s USB port.

• Headset LEDs           What they mean
• Off                                Charging complete
•                       Battery high
•                              Battery medium
•                                Battery low
•                        Battery critical

Check the headset battery status
Check your headset battery status:

• View status in Poly Lens Desktop App
• With the headset inactive, slide and release the Powerswitch away from the off position. Listen to the voice alert or observe the headset LEDs.

Load software

Customize your device behavior through advanced settings and options with Poly Lens App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens. NOTE Device settings and updates are also available in Plantronics Hub App.

Update your Poly device

Keep your firmware and software up-to-date to improve performance and add new features to your Poly device. Update your device using your computer with Poly Lens Desktop App. Download at poly.com/lens. While updating:

• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets, and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.

The basics

Adjust the volume
Tap the Volume up (+) or down (–) button. Adjust headset microphone volume (softphone) Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Adjust voice prompt volume
To adjust the volume of voice alerts and prompts, toggle the volume switch up (+) or down (-) while not on a call or streaming audio.

Make/Take/End Calls

Answer or end a call
Tap the Callbutton.

Answer a second call
First, tap the Call buttonto end the current call, then tap the Call buttonagain to answer the new call.

Mute
While on an active call, tap the red Mutebutton.

Hold a call
To hold an active call, press the headset Mutebutton for 2 seconds. Press the Mute button to resume a held call.

Call back last call (smartphone)
To dial the last number you dialed, double-tap the Call button.To dial the last number you dialed, double-tap the Callbutton.

Answer calls from a second device
It’s easy to answer calls from two devices (including a softphone). When on a call, you hear a ringtone notification of the incoming call from the second paired device. To answer a second call from the other device, first, tap the Callbutton to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it will go to voicemail.

Launch Microsoft Teams (Teams model only)

Tap your headset Teamsbutton to quickly open and use the Microsoft Teams desktop app.

• When not on a call, tap your Teamsbutton to view Microsoft Teams app on your computer.
• When your connected USB adapter LED pulses purple, tap your Teams button to view Teams notifications. NOTE Teams model and Teams desktop application required. Teams mobile application is not supported.

Play or pause audio

Tap the Callbutton to pause or resume streaming audio. NOTE Functionality varies by application. May not function with web-based apps.

Track selection
Double-tap the Call button to skip to the next track or triple-tap the Call button to play the previous track. NOTE Functionality varies by application. May not function with web-based apps. Fast forward/rewind Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call button to rewind. NOTE Functionality varies by application. May not function with web-based apps.

Voice assistant
Siri, Google Assistant™, Cortana Press and hold the Call button for 2 seconds to activate your phone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

More Features

Select language
You can wirelessly change your headset language using Poly Lens App. Download: poly.com/lens. Adjust voice prompt volume To adjust the volume of voice alerts and prompts, toggle the volume switch up (+) or down (-) while not on a call or streaming audio.

DeepSleep Mode
If you leave your headphones powered on but out of range of your paired phone or USB adapter for more than 7 days, your headset conserves its battery power by entering into DeepSleep mode. Once back in range with your phone or USB adapter, press the Call control button to exit DeepSleep mode.

Online indicator
Your headset LED illuminates red to inform others that you are on a call. Manage settings in Poly Lens App.

Corded mode (audio over USB)
If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio performance by using density-friendly corded mode.

1. Disconnect your Bluetooth USB adapter from your computer
2. Connect your headset directly to your computer with the provided 1.5 m USB cable
3. Power off your headset to use density-friendly corded mode
   NOTE Your headset battery charges while in corded mode.

Troubleshooting

How do I pair my headset to a mobile device?
See Pair to mobile device

How do I pair my headset to a computer or laptop?
Plug in the USB Bluetooth adapter to your computer or laptop. The adapter is paired to your headset and connects to computer audio. See Connect to PC.

Why should I use the USB Bluetooth adapter instead of my computer’s Bluetooth?
Your USB Bluetooth adapter provides the best connection, softphone functionality, and acoustic sound quality through your headset. See Connect to PC, Configure USB adapter.

How do I pair my USB Bluetooth adapter to another supported Poly audio device?
Poly Lens Desktop App is required to pair your BT700 USB Bluetooth adapter to another device. Your Bluetooth adapter remembers up to 2 supported Poly audio devices but connects to only one at a time. See Pair USB adapter again.

Can I connect my headset to a mobile phone and computer at the same time?
Yes, your headset can connect to mobile and PC. Your headset remembers up to 8 devices but connects to up to 2 devices at a time. That includes the USB Bluetooth adapter.

(Teams model only) Does my Microsoft Teams-enabled headset work with other softphones?
Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Poly Lens Desktop App. When you configure another softphone, the Call button:

• doesn’t interact with Teams
• doesn’t go to Teams notifications
• will not launch Cortana

The headset audio is cutting out during softphone calls.
You may be experiencing Bluetooth density issues. Use density-friendly corded mode. See Corded mode (audio over USB).

I don’t have enough charge ports for my Bluetooth USB adapter and my optional charge stand.
Try the following:

• Plug your charge stand into a wall charger
• To charge your headset while connected to your computer, use corded mode. See Corded mode (audio over USB).

What’s in the box

Support

NEED MORE HELP?
poly.com/support

Manufacturer:

• Plantronics, Inc.
• 345 Encinal Street
• Santa Cruz, CA 95060
• United States

Plantronics B.V. 

• Scorpius 171
• 2132 LR Hoofddorp
• Netherlands

Plantronics Ltd

• Building 4, Foundation Park
• Cannon Lane, Part 1st Floor
• Maidenhead, SL6 3UD
• United Kingdom

© 2023 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. Model ID: Headset: V4310/V4310-M/V4320/V4320-M, Adapter: BT700/BT700C, Charge Stand: CB4300. System: Poly Voyager 4300 UC Series has a V4310/V4310-M/ V4320/V4320-M headset, a BT700/BT700C adapter and may include a CB4300 charge stand.

REFERENCE LINK

https://www.poly.com/us/en/products/headsets/voyager/voyager-4300-uc

DOWNLOAD LINK

Poly Voyager 4300-UC Bluetooth headset User Manual