Shark RV2502AE AI Ultra™ Robot Vacuum User Manual
SETUP
- Remove the protective film from the robot and base.
- Attach the side brushes to the posts on the bottom of the robot.
- Find a permanent location for the base in a central area with a strong Wi-Fi signal.
- Remove any objects that are closer than 3 ft. from either side of the base, or closer than 5 ft. from the front.
- Plug in the base. The Base Power Indicator Icon
on the top right side of the base will illuminate when the base has power. Make sure the power switch on the back of the base is in the (I) ON position.
- Place the robot on the base to charge for 6 hours.
- When the robot is properly aligned with its BACK against the base, the Charging Icon on the top right side of the base will illuminate and the Battery icon on the robot will illuminate.
- Make sure the robot is properly aligned on the base.
- TO TURN ON ROBOT: Place the robot on the base or press and hold the CLEAN button for 5 to 7 seconds until the indicator lights turn on.
- Before cleaning, clear cords and remove small obstacles like clothing or toys that are less than 3.5″ tall.
- Open interior doors in rooms you want your robot to clean.
NOTE: For more information on connecting your robot, see the back page/
LIVING WITH YOUR ROBOT
Questions?
For how-to videos, FAQs, troubleshooting, and tips & tricks, call 1-888-228-5531 for robot support or visit: sharkclean.com/AIRobotSE
The dust bin is designed to hold up to 60 days of debris. During initial use, you may have to empty it more frequently while the robot finds more debris than usual. Check the fill level regularly to know when to empty it.
Your robot can easily climb over most thresholds, but if one is higher than 0.75”, set up a no-go zone in the app to block it off.
While your robot is cleaning, DO NOT pick it up and move it, or move the charging base—this will impact the robot’s ability to map your home.
Restart your phone
- Turn off the phone, wait a few minutes, then turn it back on and connect to Wi-Fi.
Reboot your robot
- Make sure the power switch on the back of the base is in the ON position.
- Take the robot off base and press and hold down the CLEAN button on the robot for 12 seconds. Turn your robot back on by placing it on the base.
Reboot your router
- Unplug the router power cable for 30 seconds, then plug it back in. Allow several minutes for your router to reboot completely.
TROUBLESHOOTING
| ERROR CODE | ERROR # | SOLUTION |
| CLEAN (RED) + !
(RED) alternating or CLEAN (WHITE) + ! (RED) flashing |
2 |
Blockage in brushroll. Remove any debris from around and inside the brushroll so that it can spin freely. |
|
DOCK (RED) + ! (RED) flashing |
2 |
Side brush is stuck. Remove any debris from around the side brushes so they move freely. |
|
CLEAN (RED) + DOCK (RED) + ! (RED) flashing |
2 |
A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely. |
|
DOCK (RED) flashing |
6 |
Front bumper may be jammed. Clean the bumper and make sure it moves in and out freely. |
|
CLEAN (RED) + DOCK (WHITE) flashing |
7 |
Cliff sensor error. Move your robot to a new location and clean its cliff sensors. |
|
CLEAN (RED) flashing |
10 |
A robot may be stuck on an obstacle. Move the robot to
a new location on a level surface. |
| ERROR CODE | ERROR # | SOLUTION |
|
BATTERY ICON (RED) flashing |
24 |
Battery is critically low and needs recharging. Please pick up your robot and place it on the base. Make sure the charging indicator on the top right side of the base is illuminated to confirm your robot is placed on the base correctly. |
|
DOCK (RED) FLASHING +! (RED) solid |
26 |
Blockage in the dustbin. Check the base and robot dust bin for clogs. Clear any debris and reinstall the dust bin, ensuring that it clicks into place. |
WARNINGS
To minimize the risk of the robot traveling beyond an unsafe boundary (stair/cliff edges, fireplaces, water hazards), establish these areas as “no-go zones” using the mapping feature in the SharkClean™ mobile app. Upon setting the boundary, run the vacuum and visually confirm that the settings effectively prevent the robot from passing beyond the set boundary. Adjust settings as necessary. DO NOT put your hands into any opening in the dock or robot.
