Viewsonic VG2437Smc 24” SuperClear HD Ergonomic Monitor User Manual


Viewsonic VG2437Smc 24” SuperClear HD Ergonomic Monitor User Manual


Getting Started

Congratulations on your purchase of a ViewSonic display. ®

Important! Save the original box and all packing material for future shipping needs.

NOTE: The word “Windows” in this user guide refers to Microsoft Windows operating system.

Compliance Information

NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit.

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions:

  • this device may not cause harmful interference, and
  • this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

Cautions and Warnings

  • Read these instructions completely before using the equipment.
  • Keep these instructions in a safe place.
  • Heed all warnings and follow all instructions.
  • Sit at least 18” / 45cm from the display.
  • Always handle the display with care when moving it.
  • Never remove the rear cover. This display contains high-voltage parts. You may be seriously injured if you touch them.
  • Do not use this equipment near water. Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
  • Avoid exposing the display to direct sunlight or another heat source. Orient the display away from direct sunlight to reduce glare.
  • Clean with a soft, dry cloth. If further cleaning is required, see “Cleaning the Display” in this guide for further instructions.
  • Avoid touching the screen. Skin oils are difficult to remove.
  • Do not rub or apply pressure to the display panel, as it may permanently damage the screen.
  • Do not block any ventilation openings. Install the equipment in accordance with the manufacturer’s instructions.
  • Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that produce heat.
  • Place the display in a well ventilated area. Do not place anything on the display that prevents heat dissipation.
  • Do not place heavy objects on the display, video cable, or power cord.
  • If smoke, an abnormal noise, or a strange odor is present, immediately switch the display off and call your dealer or ViewSonic. It is dangerous to continue using the display.
  • Do not attempt to circumvent the safety provisions of the polarized or groundingtype plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, consult an electrician for replacement of the outlet.
  • Protect the power cord from being tread upon or pinched, particularly at the plug, and the point where if emerges from the equipment. Be sure that the power outlet is located near the equipment so that it is easily accessible.
  • Only use attachments/accessories specified by the manufacturer.
  • Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the equipment. When a cart is used, use caution when moving the cart/equipment combination to avoid injury from tipping over.
  • Unplug this equipment when it will be unused for long periods of time.
  • Refer all servicing to qualified service personnel. Service is required when the unit has been damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if the unit does not operate normally or has been dropped.
  • “Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphones and headphones output voltage and therefore the sound pressure level.

Package Contents

Your display package includes:

  • Display
  • Power cord
  • Audio cable
  • Video cable
  • MIC cable
  • USB cable
  • Quick Start Guide

Quick Installation

  • Connect video cable
  • Make sure both the display and computer are turned OFF.
  • Remove rear panel covers if necessary.
  • Connect the video cable from the display to the computer. Macintosh users: Models older than G3 require a Macintosh adapter. Attach the adapter to the computer and plug the video cable into the adapter. To order a ViewSonic® Macintosh adapter, contact ViewSonic Customer Support.
  • Connect power cord (and AC/DC adapter if required)

Viewsonic-XG3202-C 32-Curved-Gaming-Monitor-User-Guide-Image-1

  • Turn ON the display and computer Turn ON the display, then turn ON the computer. This sequence (display before computer) is important.
  • Windows users: Set the timing mode (example: 1024 x 768) For instructions on changing the resolution and refresh rate, see the graphics card’s user guide.
  • Installation is complete. Enjoy your new ViewSonic display.

Landscape/Portrait Modes

The LCD display can operate in either Landscape or Portrait mode.


For information about compatible graphics cards and approved hardware configurations, go to the ViewSonic website, http://

To switch from Landscape (default) to Portrait mode, do the following:

  • From the front, gently raise the LCD display to allow more clearance.
  • Pull the bottom of the LCD display outward and away from the base.
  • Manually rotate the LCD display clockwise 90 degrees as shown above.

To Raise and Lower the display

You can easily raise and lower the display panel (the head) manually. As you face the front of the display, take hold of each side of the head and pull up or down. The panel should move easily


Wall Mounting (Optional)

NOTE: For use only with UL Listed Wall Mount Bracket.

To obtain a wall-mounting kit or height adjustment base, contact ViewSonic or ® your local dealer. Refer to the instructions that come with the base mounting kit. To convert your display from a desk-mounted to a wall-mounted display, do the following:

  • Verify that the power button is turned Off, then disconnect the power cord.
  • Lay the display face down on a towel or blanket.
  • Remove the base. (Screws removal might be required.)
  • Find and identify one of the following VESA mount interfaces (a,b,c) located on the back of your display (refer to “Specifications” page for your displays mounting interface). Attach the mounting bracket from the VESA compatible wall mounting kit using screws of the appropriate length.


  • Attach the display to the wall, following the instructions in the wall-mounting kit.

Using the Display

Setting the Timing Mode

Setting the timing mode is important for maximizing the quality of the screen image and minimizing eye strain. The timing mode consists of the resolution (example 1024 x 768) and refresh rate (or vertical frequency; example 60 Hz). After setting the timing mode, use the OSD (On-screen Display) controls to adjust the screen image. For optimal picture quality, please use the recommended timing mode specic to your display listed on the “Specication” page.

To set the Timing Mode:

  • Setting the resolution: Access “Appearance and Personalization” from Control Panel via the Start Menu, and set the resolution.
  • Setting the refresh rate: See your graphic card’s user guide for instructions.

IMPORTANT: Please make sure that your graphics card is set to 60Hz vertical refresh rate as the recommended setting for most displays. Choosing a nonsupported timing mode setting may result in no image being displayed, and a message showing “Out of Range” will appear on screen.

OSD and Power Lock Settings

  • OSD Lock: Press and hold [1] and the up arrow ▲ for 10 seconds. If any buttons are pressed the message OSD Locked will display for 3 seconds.
  • OSD Unlock: Press and hold [1] and the up arrow ▲ again for 10 seconds.
  • Power Button Lock: Press and hold [1] and the down arrow ▼ for 10 seconds. If the power button is pressed the message Power Button Locked will display for 3 seconds. With or without this setting, after a power failure, your display’s power will automatically turn ON when power is restored.
  • Power Button Unlock: Press and hold [1] and the down arrow ▼ again for 10 seconds.

Webcam Installation

  • Connect the monitor to one of the computer’s USB 2.0 ports, using the USB 2.0 cable that is included with the monitor.
  • The computer will detect the camera automatically and the webcam icon will appear in the My Computer window.

Adjusting the Screen Image

Use the buttons on the front control panel to display and adjust the OSD controls which display on the screen.

Standby Power On/Off
Power light
Blue = ON
Orange = Power Saving

  • Displays the Main Menu or exits the control screen and saves adjustments.
  • Displays the control screen for the highlighted control.
  • Also a shortcut to toggle analog and digital connection. ▲/▼
  • Scrolls through menu options and adjusts the displayed control. Blue Light Filter (▼) / ViewMode (▲)

Do the following to adjust the display setting:

  • To display the Main Menu, press button [1].

NOTE: All OSD menus and adjustment screens disappear automatically after about 15 seconds. This is adjustable through the OSD timeout setting in the setup menu.

  • To select a control to adjust, press ▲ or ▼ to scroll up or down in the Main Menu.
  • After the desired control is selected, press button [2].
  • To save the adjustments and exit the menu, press button [1] until OSD disappear.

The following tips may help you optimize your display:

  • Adjust the computer’s graphics card to support a recommended timing mode (refer to “Specifications” page for recommended setting specific to your display). To find instructions on “changing the refresh rate”, please refer to the graphics card’s user guide.
  • If necessary, make small adjustments using H. POSITION and V. POSITION until the screen image is completely visible. (The black border around the edge of the screen should barely touch the illuminated “active area” of the display.)

Main Menu Controls

Adjust the menu items by using the up ▲ and down ▼ buttons.

NOTE: Check the Main Menu items on your display OSD and refer to Main Menu Explanation below.

Main Menu Explanation

NOTE: The Main Menu items listed in this section indicates whole Main Menu items of all models. For the actual Main Menu details corresponding to your product refer to the items on your display’s OSD Main Menu.

  • Audio Adjust
    adjusts the volume, mutes the sound, or toggles between inputs if you have more than one source.
  • Auto Image Adjust
    automatically sizes, centers, and fine tunes the video signal to eliminate waviness and distortion. Press the [2] button to obtain a sharper image.

NOTE: Auto Image Adjust works with most common video cards. If this function does not work on your display, then lower the video refresh rate to 60 Hz and set the resolution to its pre-set value.

  • Brightness
    adjusts background black level of the screen image.
  • Color Adjust
    provides several color adjustment modes, including preset color temperatures and a User Color mode which allows independent adjustment of red (R), green (G), and blue (B). The factory setting for this product is native.
  • Contrast
    adjusts the difference between the image background (black level) and the foreground (white level).
  • Information
    displays the timing mode (video signal input) coming from the graphics card in the computer, the display model number, the serial number, and the ViewSonic® website URL. See your graphics card’s user guide for instructions on changing the resolution and refresh rate (vertical frequency).

NOTE: VESA 1024 x 768 @ 60Hz (example) means that the resolution is 1024 x 768 and the refresh rate is 60 Hertz.

  • Input Select
    toggles between inputs if you have more than one computer connected to the display.
  • Manual Image Adjust
    displays the Manual Image Adjust menu. You can manually set a variety of image quality adjustments.
  • Memory Recall
    returns the adjustments back to factory settings if the display is operating in a factory Preset Timing Mode listed in the Specications of this manual.

Exception: This control does not a󰀨ect changes made with the Language Select or Power Lock setting.

  • Setup Menu
    adjusts On-screen Display (OSD) settings.

Power Management

This product will enter to Sleep/Off mode with black screen and reduced power consumption within 3 minutes of no signal input.



Type TFT (Thin Film Transistor), Active Matrix 1920 x 1080 Display, 0.2715 mm pixel pitch
Display Size Metric: 60 cm Imperial: 24” (23.6” viewable)
Color Filter RGB vertical stripe
Glass Surface Anti-Glare

Input Signal

Video Sync RGB analog (0.7/1.0 Vp-p, 75 ohms), DVI-D (TMDS, 100ohms)/Display Port (PCI-E) Composite Sync, Separate Sync, Sync on Green
fh :24-92 kHz, f :50-75 Hz


PC Up to 1920 x 1080 Non-interlaced
Macintosh1 Power Macintosh up to 1920 x 1080


Recommended 1920 x 1080 @ 60 Hz

1680 x 1050 @ 60 Hz
1600 x 1200 @ 60 Hz
1440 x 900 @ 60, 75 Hz
1400 x 1050 @ 60 Hz
1360 x 768 @ 60 Hz
1280 x 1024 @ 60, 75 Hz
1280 x 960 @ 60, 75 Hz
1280 x 768 @ 60, 75 Hz
1280 x 720 @ 60 Hz
1152 x 900 @ 67 Hz
1152 x 870 @ 75 Hz
1152 x 864 @ 75 Hz
1024 x 768 @ 60, 70, 72, 75 Hz
832 x 624 @ 75 Hz
800 x 600 @ 56, 60, 72, 75 Hz
720 x 576 @ 50 Hz
720 x 480 @ 60 Hz
720 x 400 @ 70 Hz
640 x 480 @ 60, 67, 72, 75 Hz
640 x 400 @ 60, 70 Hz
640 x 350 @ 70 Hz


Voltage 100-240 VAC, 50/60 Hz (auto switch)

Display area

Full Scan 521.28 mm (H) x 293.22 mm (V) 20.52” (H) x 11.54” (V)

Operating conditions

Temperature +32 °F to +104 °F (0 °C to +40 °C)
Humidity 20% to 90% (non-condensing)
Altitude  To 10,000 feet

Storage conditions

Temperature -4 °F to +140 °F (-20 °C to +60 °C)
Humidity 5% to 90% (non-condensing)
Altitude To 40,000 feet


Physical 556.78 mm (W) x 450.87 mm (H) x 239.56 mm (D) 21.9” (W) x 17.9” (H) x 9.4” (D)

Wall Mount

Distance 100 x 100 mm


Physical 11.46 lb (5.18 kg)

Power saving modes

On <42.5W (blue LED)
Off <0.5W

  • Macintosh computers older than G3 require a ViewSonic Macintosh adapter. To order an adapter, contact ® ViewSonic.
  • Do not set the graphics card in your computer to exceed these timing mode; doing so may result in permanent damage to the display.

Cleaning the Display


To clean the screen:

  • Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
  • If the screen still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth, and wipe the screen.

To clean the case:

  • Use a soft, dry cloth.
  • If the case still not clean, apply a small amount of a non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.


  • ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the display.
  • ViewSonic will not be liable for damage resulting from use of any ammonia or alcoholbased cleaners.


No power

  • Make sure power button (or switch) is ON.
  • Make sure A/C power cord is securely connected to the display.
  • Plug another electrical device (like a radio) into the power outlet to verify that the outlet is supplying proper voltage.

Power is ON but no screen image

  • Make sure the video cable supplied with the display is properly secured to the video output port on the back of the computer. If the other end of the video cable is not attached permanently to the display, properly secure it to the display.
  • Adjust brightness and contrast.
  • If you are using an Macintosh older than G3, you need a Macintosh adap

Wrong or abnormal colors

  • If any colors (red, green, or blue) are missing, check the video cable to make sure it is securely connected. Loose or broken pins in the cable connector could cause an improper connection.
  • Connect the display to another computer.
  • If you have an older graphics card, contact ViewSonic® for a non-DDC adapter.

Control buttons do not work

  • Press only one button at a time.


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