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TAGRY X08 True TWS Bluetooth Earbuds User Manual
Earbuds or charging cases couldn’t be charged.
- Cause ①: The charging contacts of earbuds or cases are dirty.
- Troubleshooting: Please clean them as below:
- Cause ②: Incorrect charging cable.
- Troubleshooting: Use a USB-C cable to charge these earbuds.
Sound Cut in/out or connected/disconnected.
- Cause ①: There is electromagnetic interference around earbuds.
- Troubleshooting: Please keep away from this interference.
- Cause ②: The distance between earbuds and phone is over 33 feet.
- Troubleshooting: Please keep the distance less than 33 feet(without obstacles)
- Cause ③: The Earbuds in low battery or high temperature.
- Troubleshooting: Please use a USB-C cable to charge for earbuds
The sound for calls is poor or small.
- Cause ①: Only wear the sub earbud.
- Troubleshooting: Please wear two earbuds for calls and keep the L earbud’s mic close to your mouth. If only wear one earbud, please keep the other one in the charging case and close the lid of the case.
- Cause ②: The microphone hole was blocked.
- Troubleshooting: Please clean the microphone hole
- Cause ③: The grilles or the ear tips are dirty.
- Troubleshooting: Please clean as below:
Earbuds can pair with a phone, but can’t pair with a PC/Pad.
- Cause ①: These earbuds connected with the previous device automatically. Troubleshooting: Turn off the previous device’s Bluetooth before you pair it with the new device.
Previous device
New device
- Cause ②: The bluetooth version is too old.
- Troubleshooting: Please connect with a device whose bluetooth version is 4.0 or over 4.0.
These earbuds have static noise or a constant buzzing sound.
- Cause ①: The signal and connection between the earbuds and your device are affected by electronic interference emitted by devices like microwave ovens, WiFi routers, signal lights, or devices in airports/metro stations, etc.
Troubleshooting:
- Please clean the grilles.
- Try to use the earbuds in different locations and see whether they are static. noise is less or gone.
- Keep a distance from electromagnetic interference sources.
- Turn off the devices nearby that may cause interference.
- If the problem persists, please contact us for further assistance or replacement.
Wear Issue
- Cause ①: Don’t wear correctly or use the suitable ear tips
- Troubleshooting:
Step1: Choose the comfortable ear tips
- Step2: Wear it in your ear and adjust it to a comfortable position (Please put the right and left headphones on the correct ear)
The music sound is poor or bad
- Cause 1: Don’t use suitable ear tips
- Troubleshooting: Choose suitable ear tips after receiving the product.
- Cause 2: The grilles or the ear tips are dirty
- Troubleshooting :
Please clean as below:
- Cause 3: The earbuds inside are wet
- Troubleshooting: Please shake the earphones to let the water come out.
Video Support & Customer Service
To get more information, please scan the QR code on the left bottom side. There, you can watch YouTube videos about tutorials and troubleshooting all kinds of issues. If you have any issues during using time, please feel free to contact us. Contact Steps:
