DIRECTV Genie 2™ Product Manual

DIRECTV Genie 2™ Product Manual

Introduction

Product Manuals are intended to help customers understand the workings of the hardware devices. This Product Manual is posted online at att.com and at directv.com/manuals for customer access. The purpose of this document is to communicate information associated with the Genie 2™ and to provide an overview addressing specific functions of the device.

Safety information can be found in the appendix

Before using the equipment, read the Important Safety Instructions on page 16. This manual outlines safeguards information. The safety information contained in this manual was developed and provided solely by the manufacturer

Terminology

OVERVIEW

Welcome to DIRECTV video service from AT&T.

The Genie 2™ is the next-generation Genie Server satellite receiver. It provides breakthrough features, sophisticated integration and enhanced customer experience. Genie 2 is considered a “Headless Server.” A Headless Server is a satellite receiver that has no connection or output to a TV (local display) on its own and is dedicated to providing services to its Genie clients (Genie Mini set-top boxes) and RVU TV clients. The Genie 2 provides:

• Integrated Wireless Video Bridge (Gen 2) and transcoding (Mobile DVR) capabilities.
• Support for up to seven video streams simultaneously (two of which can be 4K streams).
• 2TB of DVR storage. It is compatible with all Genie clients and Wireless Video Bridge.

HARDWARE INFORMATION

FRONT PANEL

• ”Status” Light: Multi-Color Status Indicator LED light
• ”Wireless” Light: Multi-Color Wi-Fi Status Indicator LED light (Internal WVB Status)

TOP PANEL

• ”Add Client” Button: Add Client button with Green LED light (at the top)

REAR PANEL

• “POWER INPUT”: 25.2V DC power connector with power indicator LED
•  “SAT IN—SWM”: One satellite input coax connector (SWiM)
• “MoCA”: One MoCA status indicator LED
• “USB”: One USB 3.0 port
• “ETHERNET”: One Ethernet port
• “eSATA”: One eSATA port
• “Access Card (SIM CARD)”: with instruction to “PUSH TO EJECT”: One Conditional Access Card slot Do not access unless instructed by AT&T agent

SIDE PANEL

• “RESET” Button: One red reset button To be used only when instructed by AT&T agent during troubleshooting

POWER SUPPLY

• The Genie 2 requires the EPS17 (DC 25.2V) External Power Supply.

ACCESS CARD AND ACCESS CARD INTERFACE

Genie 2 has an Access Card in the Rear Panel (ref: Figure 3). The Access Card will be pre-installed in the Genie 2. The Access Card is paired to the Genie 2 (with a Receiver ID) and can be swapped out with a new Access Card if necessary. The Card Number is located on the back side of the card. The way to insert the card is explained with an illustration near the card slot.

SPECIFICATIONS

• Storage : 2TB SATA HDD
• Dimensions:
• Height: 266mm (10.47 inches)
• Width: 154mm (6.06 inches)
• Depth: 142mm (5.59 inches)
• Mechanical housing design
• Genie 2 needs to be placed in a vertical position. Sensors will detect when the orientation is not vertical. The Wireless LED will display Flashing Yellow, and the clients will display an On-Screen Tilt Error Display.

HIGHLIGHTED FEATURES

Genie 2:

• Is a Headless Server satellite receiver that has no output to a TV
• Supports wired, wireless, 4K and RVU clients
• Has built-in capability to connect to an Internet Wi-Fi access point
• Has built-in Wireless Video Bridge Gen 2
• Has built-in Mobile DVR functionality
• Supports up to seven (7) streams of content simultaneously (two of which can be 4K streams)
• Has internal storage of 2TB with expansion capability

TROUBLESHOOTING

New On-Screen Displays

• Tilt Error On-Screen Display
  Text: “Help! Your Genie 2 has fallen down

Cause: If the Genie 2 has tilted or fallen over, this On-Screen Display will be displayed.
Troubleshooting: Set the Genie 2 upright vertically. The graphic in the On-Screen Display will inform you of the appropriate position the Genie 2 should be in. Set the Genie 2 straight and select OK to dismiss the On-Screen Display.

• Thermal Warning On-Screen Display
  Text: “Thermal Warming”
  Cause: If there is something blocking the Genie 2, it will restrict the airfl ow and cause the Genie 2 to overheat and you’ll see this On Screen Display. Troubleshooting: Check and make sure that nothing is blocking the airfl ow to the Genie 2. The graphic in the On-Screen Display will inform you of the position the Genie 2 should be placed in. Select OK to restart the Genie.

LED SUMMARY

FRONT PANEL LEDS

• Status LED

• Wireless LED (Internal WVB Status)

TOP PANEL LED—ADD CLIENT

BACK PANEL LEDS

• Power LED

• MoCA (Coax) LED

APPENDIX

FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference, and
• this device must accept any interference received, including interference that may cause undesired operation. This device is restricted for indoor use.

SAFETY & CARE

Important Safety Instructions

• Read these instructions.
• Keep these instructions.
• Heed all warnings.
• Follow all instructions.
• Do not use this apparatus near water.
• Clean only with dry cloth.
• Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
• Do not install near any heat sources such as radiators, heat registers, stoves or other apparatus (including amplifi ers) that produce heat.
• Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fi t into your outlet, consult an electrician for replacement of the obsolete outlet.
• Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles and the point where they exit the apparatus.
• Use only attachments/accessories specifi ed by the manufacturer.
• Use only with the cart, stand, tripod, bracket or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
• Unplug this apparatus during lightning storms or when unused for long periods of time.
• Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
• Use only the power supply (power cord) that came with your DIRECTV® Receiver. Failure to use the authorized power supply (power cord) may cause electric shock, fi re, bodily injury and/or property damage. If the power supply (power cord) becomes damaged or needs to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.

• Ensure proper ventilation—the vent slots on the DIRECTV® Receiver must be left uncovered to allow proper airflow to the unit. Blocking the airflow to the unit could impair performance or damage your receiver and other components.
• Do not stack electronic components or other objects on top of the DIRECTV® Receiver. Also, do not stack the receiver on top of a hot component such as an audio power amplifier.
• Protect your components from power surges by connecting all the components before plugging any power cords into the wall outlet. Use of a surge protector is also recommended.
• Don’t overload power outlets or extension cords, which can result in the risk of fire or shock. It’s also important to use only the type of power source indicated on the marking label or in this manual.
• Avoid audio hum or interference by inserting all cable plugs firmly into their jacks. Also, place Audio/Video (A/V) cables to the sides of the TV back panel rather than down the middle once connected. Try not to coil any twin-lead cables and keep them away from A/V cables as much as possible.
• Never insert objects of any kind into any openings in the DIRECTV® Receiver (other than the DIRECTV® Access Card as detailed in this manual).
• Place it on a flat, hard surface—do not operate the DIRECTV® Receiver on a carpet or other padded surface.
• Always unplug your DIRECTV® Receiver before moving it.
• Always unplug the DIRECTV® Receiver, TV and other equipment before you connect or disconnect any cables.
• The only way to disconnect the DIRECTV® Receiver from the power supply is to remove the power cord. The DIRECTV® Receiver unit must therefore be installed next to the power point, which must be easily accessible.
• CAUTION: Electric Shock—never attempt to disassemble the DIRECTV® Receiver yourself; always take it to a qualified service person when repair is required. Opening or removing covers may expose dangerous voltage or other risks, and incorrect reassembly can cause shock when receiver is subsequently used. Attempted self-repair may also void your warranty. Changes or modifications not expressly approved by the party responsible for compliance (by the warranty or by the manufacturer) could void the user’s authority to operate the equipment.
• Do not drop your DIRECTV® Receiver and always move it with care. Have your DIRECTV® Receiver professionally serviced (do not attempt to service it yourself).
• Any changes or modifications in the construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
• If you move your DIRECTV® Receiver between locations at different temperatures, allow it to reach room temperature before you apply power to it.
• Do not pick up or otherwise move your DIRECTV® Receiver while it is connected to the AC power supply. If you want to move your DIRECTV® Receiver, first disconnect it, then wait at least 30 seconds before continuing.
• CAUTION: To reduce the risk of fire, use only No. 26 AWG or better telecommunications line cord.
• CAUTION: Replace remote control batteries with same or equivalent type. There is danger of explosion if batteries are incorrectly replaced.
• For your information: The identification sticker can be located behind the small door on the front panel of your receiver.
• The telecommunication network voltage used is the category number 3.
• See product bottom for important safety information.

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